Customer Service High School

JANICE RICHARDSON

**** ******* ***.*****.**.***** 267-***-**** or 215-***-****

k0wfdm@r.postjobfree.com

PROFESSIONAL PROFILE

As a seasoned professional having 20 years of experience in the hospitality / customer service field, I possess the skills and the ability to excel within a fast paced customer-focused environment. When faced with challenging issues, I am able to work diligently to resolve issues in an expeditious manner and one which strives to achieve customer satisfaction. I am confident that my experience will enable me to contribute to the organization’s growth and profitability.

CORE COMPENTENCIES

COMMUNICATION – Able to interact with individuals internally and externally in a courteous and industrious manner.

TEAM PLAYER – Flexible, willing to share knowledge and encourages the development of others.

TIME MANAGEMENT- Self motivated individual who uses organizational skills to balance work and other responsibilities in a timely manner.

PROFESSIONAL EXPERIENCE

Spring Hill Suites Marriott – Plymouth Meeting, PA 2001 – 2010

Breakfast Ambassador

Catering to the needs of customers

Preparing for breakfast set-up, stocking and break down of breakfast bar

Maintaining the cleanliness of the breakfast area

Delivering quality customer service

Interacting with and assisting staff members when needed

Kohl’s Department Store – Doylestown, PA 2007 – 2008

Receive cash, checks and other forms of payment

Handle returns and exchanges

Resolve customer complaints

Calculate transaction totals

Maintain sales inventory

Park Hyatt at the Bellevue - Philadelphia, PA 1997 – 2001

Housekeeping/Laundry

Maintain banquet rooms

Sanitize and prep guest rooms

Clean bathrooms

Wash, dry and fold linen

Handle trash disposal

Restock toiletries

Vacuum reception area

EDUCATION

Strawberry Mansion High School - Philadelphia, PA 1975 - 1979

Diploma

TECHNICAL SKILLS

Proficient in Microsoft Office, Word,

Thorough knowledge of Microsoft Outlook

Proficient in the operation of computerized registers

REFERENCES

Furnished Upon Request

Contact this candidate