Manager Customer Service

Patricia Ann Snow

****** Springfield Pike

Cincinnati, Oh 45246

PH: 513-***-****

************@**********.***

SUMMARY OF QUALIFICATIONS

Production & Distribution--MRP Operations and Product Development, work with packaging during initial processing RE: File layout. Process master files on chemical items RE: BOM, Routing, and Costs for Customer Service material setup. Proofread chemical labels for expedition. High Purity Solvents, Acids, DNA Reagents, DriSolv

And Chromatography products reagents. Process Time and Labor. Process department accounting functions. Work with inventory and cycle count. Freight & Transportation

Close observation of ERP system with Purchase Orders

Work History

Jan-2012 Belcan DHL Temporary 30Hrs week -Encoder Kentucky

Scan and update label information for distribution, Data Entry

Homeland Security Clearance given

Family Business –Accounting functions, employee 1099, Process Profit & Loss Statement

Jan- Sept-2011

Belcan – SEKUWORKS Document inspection, research authenticity Harrison

Of legal documents, coordinates packaging for shipments.

Family Business-Accounting/Office Administration

May 1995-Jan 2009

EMD Chemicals-Division of Merck KGaA, Darmstadt Cincinnati Master Material Data Coordinator Accounts Payable

• Input information in several files RE: Initial setup in AS 400 and SAP training users on site.

• Provide user and basic technical support to internal and external customers as well as teammates.

• Back up manager when absent in Norwood. Travel to other sites within the United States. (Wisconsin)

• Track database information for accuracy regarding metrics, packaging and costing. Require department sign-off to process information for new and different sizes.

• Manage- major accounts with the expedition of items to be shipped to our customers.

• Troubleshoot programs with inconsistency of producing information in the system regarding special reports.

• Research BOM for system input RE: Packaging and metrics.

• Provide guidance to departments for Master Material file creation.

• Produce completed new chemical items for Product Management with a timeline.

• Contact all EMD global employees for information to update files RE: Release.

• Flag files in several areas that require deletion with management approval.

• Work with Germany on newly created chemical set-up of file to be created in US.

• {Germany had a separate site for data approval of chemicals)

• Require overview from Regulatory affairs before releasing chemicals for transportation.

• Conduct proactive follow-up phone calls with business customer base.

• Support and train company users with implemented programs for updating production.

• Input international invoices for wire transfer after audit (England & Germany).

• North America- Audit invoices to Purchase Orders and Blanket Orders for accuracy identifying discrepancies before payment (400 Month).

• Input and calculate Time and Labor to track company production relating to costs.

• Work with vendors to resolve issues prior to payment on invoice.

• Manage major accounts with vendors for Amresco, Packaging Unlimited and Merck.

• Research aging invoices due to discrepancies-(Weekly).

• Train department on reports regarding Rate of Exchange for daily processing.

• Provide guidance to departments for Master Material file.

• Research aging invoices due to discrepancies of receiving-(Weekly).

• Troubleshoot system and report to upper management for improvements on accounting procedures.

Accomplishments:

Reconcile a resolution regarding an issue of internal communications that enhanced

Expedition of chemical materials for the University of Utah

Implementation of filing system sent off-site.

Assistant Manager/Accounting/Data Processor IBM S/36 & AS/400

Jan 1985- Sept 1992

Santen & Hughes, Attorneys at Law, LLP- Cincinnati

Klaine, Wiley, Hoffmann & Meurer Attorneys at Law

Accounts Payable, Accounts Receivable, General Ledger Journal Entry

• Sole Biller for twenty seven attorneys and computer set-up of client accounts in legal management system.

• Train and manage fifteen secretaries

• Process payroll.

• Manual process daily bank deposits.

• Process daily costs to the firm.

• Weekly audit of Accounts Payable check run.

• Code and enter General Ledger into legal management system.

• Back-up Manager with payroll duties

• E.O.M Bank Reconciliation

• Post Accounts Payable file for E.O.M

• Post Accounts Receivable file for E.O.M.

• Balance General Ledger for E.O.M.

• Back up all files daily.

• Collection Calls

Accomplishments:

• System had a hardware problem; a restoration was applied to the disk.

Computer

Operational knowledge of IBM System--SAP and AS 400, Windows XP, Microsoft Word, Excel, Lotus Notes

Education Psychology and Physiology/ University of Cincinnati Courses Taken

RPG Programming Course taken at Scarlet Oaks

IBM Company Paid Training RE: Computer Operations

Training Hazmat & Safety training 10/2007 effective 3 years

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