Customer Service Sales

Andrea R. Cooper

**** ****** **** • Highland Park, IL • 770-***-****

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Objective: Seeking a meeting and events planning position utilizing over 15 years of experience in sales, customer service, management, and coordinating. Key skills include:

• Goal-oriented • Self-starter • Driven by results

• Highly productive • Deadline conscious • Ability to see the big picture

• Strong sense of urgency • Excellent work ethic • Determination and persistence

Education: Associates Dual Degree

Hotel, Restaurant and Tourism Management

Human Resource Management Specialist

Gwinnett Technical College, Lawrenceville, Georgia

National College, Kansas City, Kansas

General Studies – 1985 – 1986

Certifications:

Hospitality Events Specialist; Gwinnett Technical College, Lawrenceville, GA Food and Beverage Director ;Gwinnett Technical College, Lawrenceville, GA

Gwinnett Tourism Specialist; Lawrenceville, GA

Delphi: Diagrams 5.2.1; Hotel Operations; New Employee 9.5.2, Sales Home; Sales In A 2.0 World

On-Q: Property Management

Sales & Events

Professional Experience:

Sales Associate - Charmer

Charming Charlie, Highland Park IL October 2011 – Present

Relationship building /selling fashion accessories and clothing by getting to know the customer’s needs and wants relating to their clothing style, utilizing all relevant sales tools to drive a profitable growth, merchandising and arranging displays, processing incoming inventory, re-stocking shelves/cubbies /clothing racks, preparing merchandise mark-downs, understanding and executing the store’s shrink plan, and providing fanatical customer service.

Field Representative

BestMark. Minnetonka, MN May 2010 – Present

Conducts anonymous surveys in person rating a client’s staff on customer service, product quality, cleanliness, efficiency, and problem resolution if applicable. Provides feedback via online submission.

Intern February 2010 – May 2010

Hampton Inn, Atlanta, Georgia

• Successfully completing a ten-week internship gaining practical experience and professional

skills in Front Desk, Sales, Housekeeping, and Maintenance and earning On Q Certification.

Andrea R. Cooper

2881 Patten Road • Highland Park, IL • 770-***-****

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• Guest Services Specialist July 2008 – July 2009

Lifetouch National School Studios, Atlanta, Georgia

Achievements and responsibilities included:

• Saving company payouts by 75% by revamping photographers’ routes in two states

• Increasing customer satisfaction by developing new scheduling system

• Maintaining sales and customer retention by providing improved communication with

customers during restructure

• Handling customer service and staff issues in Georgia and Tennessee

• Leading other staff members in timely and accurate reporting

Contract Professional July 2007 – July 2008

Focus, Atlanta, Georgia

Achievements and responsibilities included:

• Being selected to be Team Leader for 21 customer service representatives in a call center

• Reorganizing and updating filing system in Human Resource position

• Providing excellent customer service on varied projects

Account Executive June 2006 – June 2007

First Data, Atlanta, Georgia

Achievements and responsibilities included:

• Consistently meeting sales quotas

• Increasing sales revenues by 50%

• Taking initiative to conduct business-to-business cold call outside sales

• Counseling customers on a broad range of products, including credit card processing and

accessories helping to increase their sales and company revenues

Financial Service Representative – Retail Banking February 2005 – June 2006

Sun-Trust Bank, Atlanta, Georgia

Achievements and responsibilities included:

• Increasing customer’s portfolio by 25% on a consistent monthly basis cross-selling merchant

services, money market accounts, 401K accounts, certificates of deposit and other banking

products

• Exceeding monthly and quarterly sales quotas

• Increasing business accounts consistently by 10% on a monthly basis

• Building stronger relationships between clients and the bank by providing exceptional customer

service

• Reducing time customers had to wait for loan processing by two weeks

• Lead Teller

Office Depot, Atlanta, Georgia 2000 – 2004

Account Manager 2001 – 2004

Achievements and responsibilities included:

• Ranking third as top salesperson out of 27 in department. Managed 12 states at 115% of sales

quota

• Exceeding sales goal from $4.3M to $6.5M

• Membership in the President’s Club Award for consistently exceeding sales quotes by at least

1250%

• Membership in the 100% Gold Club Award for consistently meeting and exceeding sales quotas

• Developing and implementing Award and Recognition Program

• Being selected to serve on Safety Council for two consecutive years

• Achieving promotion after seven months

Customer Service Representative – Business Services Division 2000 – 2001

Customer Service Representative – Commercial/Retail 2000

Skills:

Microsoft Office Suite 2007

10 Key /12,000KSPH

References Provided Upon Request

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