Human Resources Customer Service

SENA KEMETSE

**** ***** ******, ********* * Cincinnati, OH 45205 513-***-**** ********@*****.***

HUMAN RESOURCES MANAGEMENT

Extensive background in directing an HR department specializing in the areas of recruitment and retention, training and development, mediation/negotiation, conflict resolution, benefits and compensation, policy development and legal compliance.

HR SKILLS

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

HRIS Technologies Recruitment & Retention

Employee Relations

Mediation/Negotiation

Benefits Administration

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

PROFESSIONAL EXPERIENCE

M&B PRODUCTIONS COMPANY Ho, Ghana, West Africa

Consulting Chief Human Resources Officer/ Director, Operations, 2011 to 2012

In partnership with the CEO, responsible for overseeing operations of the production, marketing and sales departments.

Key Results:

Reviewed and evaluated business procedures on an ongoing basis

Developed HR processes and benefits program

Recruited and hired staff of 25 regular and 30 seasonal employees

Developed and delivered new hire orientation program

Delivered on-boarding programs for employees

Monitored revenue margins and employee productivity

MACY’S INC. Cincinnati, OH

Sales Associate, 2010 to 2012

Duties and responsibilities included receiving customer orders, selling and providing customer service

And participating in the annual store inventory

LIZ CLAIBORNE, UPS Cincinnati, OH

Warehouse Associate, 2010 to 2011

Responsibilities included all aspects of customer order management.

GREATER CINCINNATI WORLD AFFAIRS COUNCIL Cincinnati, OH

Membership Services Specialist/Office Manager, 2008 to 2009

In this volunteer position, I coordinated all aspects of membership services and provided general office administrative support.

Key Results:

Together with staff and interns, developed, promoted and implemented educational programs for regional schools and organizations

Administered membership correspondence and provided customer service to members and guests

Managed membership database resulting in 300% capacity increase

Assisted in the development and implementation of employee policies

Provided general administrative support including managing mail, interoffice correspondence, and maintaining member invoices and records.

UNIVERSITY OF CINCINNATI Cincinnati, OH

Human Resources Generalist/Assistant Residence Coordinator/Office Manager, 2006 to 2008

Provided HR generalist support including recruiting, policy implementation, new hire orientation, and benefit enrollment training.

Key Results:

Supported the University’s HR Service Center front desk operations and served as back up for front office operations

Supported the benefits department and managed new hire questions related to benefits enrollment

Recruited, trained and supervised Residential Hall Staff

Coordinated HR administration for Residence Hall including all timekeeping and payroll administration.

Developed and maintained University-wide worker’s compensation and unemployment programs resulting in significant cost reduction and more rapid processing of all claims

Developed Web Problem Resolution Log for the HR department

Managed SAP employee database and delivered updated HRIS system for the University

PEPKEM PRODUCTIONS Cincinnati, OH

Warehouse Manager, 1995 to 1997

Provided oversight and leadership for warehouse operations.

Key Results:

Screened and hired warehouse personnel and issued work assignments

Provided training for new warehouse associates

Partnered with vendors/purchasers to meet business goals

Supervised picking, packing, loading and unloading of inbound and outbound shipments

Ensured adherence to established safety guidelines and managed documentation related to accidents

Consulted with senior management to ensure coordination with Production, Sales, Records, Control and Purchasing

HO POLYTECHNIC COLLEGE/INSTITUTE Ghana, West Africa

Director, Human Resources, 1997 to 2006

Provided organization-wide HR services including recruitment, training and development, benefits administration and overall HR leadership.

Key Results:

Recruited and trained new hires

Developed programs for a highly engaged workforce leading to increased employee retention rates

Provided orientation for new hires and exit interviews for retirees

Served as Secretary on Search Committee to hire a new Polytechnic Institute leader

Interpreted and implemented policies supporting the organization’s strategic plan

Collaborated with Finance to develop appropriate pay levels for all employees

Served as recorder at governing council meetings and implemented decisions as required

Maintained student and staff records

EDUCATION & CERTIFICATIONS

UNIVERSITY OF CINCINNATI-Center for Organizational Leadership/College of Business

Received both a Masters in Business Administration and a Masters in Human Resources 2008

UNIVERSITY OF CINCINNATI- RAYMOND WALTERS COLLEGE

Certificate, Administrative Office Information Technology 2010

UNIVERSITY OF BERGEN, NORWAY- Department of Information Science and Media Studies

MPhil: Information Science and Media Studies 1995

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