Customer Sales and Service

DANIEL DUNN

Phone: H 972-***-**** ∙ C 214-***-**** ∙ Email: *********@*****.***

SUMMARY

Fortune 500 manager and industry leading executive with a successful engineering and operations management career. Held key positions at a top tier worldwide semiconductor manufacturer and several market share leading capital equipment suppliers. Over the past 15 years utilized technical engineering skills coupled with customer sales and service management experience to develop and lead successful business operations in the US, Europe and Pacific Rim. Proven leadership ability to quickly analyze key business drivers and develop strategies to create successful outcomes in complex situations. Possess an increasingly successful track record for improving customer satisfaction and sales while streamlining operations in a wide range of business situations. Extensive P&L experience consistently exceeding corporate objectives while achieving double digit gains in revenues and profits.

PROFESSIONAL EXPERIENCE

AVIZA TECHNOLOGY – Scotts Valley, CA 2006 - 2009

VP Worldwide Customer Service

Successfully managed a Worldwide Customer Service organization to include Field Engineering, Product Support, Technical Training/Publications, and Logistics with $50M in annual revenue, a $25M expense budget and $12M in Field inventory.

• Acted as key staff member of a cross functional matrix executive management team responsible for overall Gross Margin improvement from 24% to 31% and an annual revenue increase of 43%.

• Completely rebuilt and managed the service organization with business processes resulting in improved overall operational efficiencies while driving contributed margin to >30%.

o Field Service Headcount Model -Increased field engineer utilization from < 60% to >68%.

o Product Reliability -Increased tool reliability >5 percentage points across three product lines.

o Installation & Warranty Expense -Decreased I&W expenses by >37%.

o System Acceptance Cycle Time -Decreased time for system acceptance to <8 weeks from >20 weeks

o Safety Awareness Program -Established WW program with zero OSHA recordable incidents

o Logistics Operations Model -Increased inventory turn ration to >3.0 turns and Hit Rate to >85%.

o Revenue Forecasting -Improved spares, service and system upgrade revenue forecasting to +/-5%.

o Service Contracts -Successfully closed $M service contracts in Taiwan, China and Singapore.

• Trained the Worldwide Sales organization in Strategic Selling assisting to increase system sales by >25%.

CYMER - San Diego, CA 2005 - 2006

VP Worldwide Customer Satisfaction

Successfully managed a Worldwide Customer Service organization to include Field Engineering, Product Support, Technical Training/Publications, and Logistics with $200M in service revenue, $38M expense budget and $40M in Field inventory.

• Acted as key staff member of a cross functional matrix executive management team responsible for overall Gross Margin improvement from 38% to 46% and an annual revenue increase of 42%.

• Developed and implemented strategies based on market conditions, new opportunities and networking that included C-Level customer relationships at the top 25 Semiconductor companies in the world.

• Established & executed operational processes, e.g., resource modeling, product reliability improvement, installation/warranty expense reduction and safety program resulting in improved operational efficiencies.

• Developed and managed a dashboard of operational metrics to drive for continuous team improvements.

• Developed and implemented processes to managed worldwide spare parts distribution and inventory control to >95% hit rate and > 3.5 inventory turn ratio positively impacting overall cash flow.

NOVELLUS SYSTEMS – San Jose, Ca 1999 – 2005

Sr. Director IBM Global Sales Account

Proven Sales and Service manager of IBM and Global Alliance Partners to include Sony, Toshiba, Chartered, AMD, Samsung and Infineon.

• Penetrated account with Best of Breed positions at current technology nodes and Development Tool of Record at advanced technology applications following two years of little to no sales activity between IBM and Novellus.

• Established and managed a Global Alliance sales team generating > $200M in total revenue annually.

• Developed and fostered top-level relationships between IBM and Novellus executive management.

Sr. Director Customer Satisfaction

Managed Field Service Engineering, Field Process Support, and Product Support operations.

• Developed and implemented a Field Service Resource model for allocation of over 1000 Field engineers.

• Developed and implemented a Systems Warranty and Installation management program directly responsible for greater than $10M cost reduction annually.

• Managed the development and implementation of numerous productivity improvement enterprise systems to include Engineering Training programs, Field Change Order management, and Safety management.

Director Global Micron Sales Account

Account Sales and Service management for Micron and their worldwide joint ventures in Italy, Japan and Singapore.

• With previous record 5 years of no business, penetrated Micron account with > $45M in annual system sales utilizing a strategic selling process and relationship development.

• Penetrated customer’s offshore joint venture wafer FABs with equipment sales exceeding $25M.

• Developed and managed top-level relationships between Micron and Novellus executive management.

TEXAS INSTRUMENTS – Dallas, TX 1978 - 1999

Sr. Manager Worldwide Equipment Strategy

Successfully established and managed TI’s centralized Semiconductor Capital Equipment Strategy Group.

• Developed and implemented the business processes for identifying, evaluating and selecting state-of-the-art capital equipment to maintain TI’s competitive position in the semiconductor industry.

• Established an approved to purchase equipment list at advanced technology nodes for worldwide wafer fabrication facilities reducing capital costs and improving manufacturing start up cycle times.

• Completed staffing, training and management activities to bring engineering resource from 0 to >180.

• Developed and executed the business processes to deliver state of the art equipment knowledge, expertise, and documentation to TI’s worldwide wafer fabrication facilities resulting in processing silicon in < 1 year after breaking ground at green field sites.

Manager – Engineer

Successful engineer within TI’s semiconductor worldwide wafer fabrication facilities progressing through increasing levels of engineering, manager, and director positions. Achieved detailed working background managing technical organizations in the disciplines of manufacturing, equipment and process engineering. Received corporate training in areas of leadership, management, total quality control with a technical emphasis in semiconductor design.

Education: BSME – Youngstown State University

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