Customer Service Manager

Location:

San Juan, PR, 00968

Salary:

$40,000 +

Posted:

April 21, 2012

Contact this candidate

Resume:

ARLEEN PARDO

#*** ******** *****., *** ******** Ave., Guaynabo, PR, USA 00968

Tel: 787-***-**** mobile/ 787-***-**** home/ ***********@*****.***

ADMINISTRATIVE ASSISTANT / OFFICE MANAGER

Broad experienced leader with proven results in multinational, multi-million dollar businesses. Experienced at coordinating, planning and supporting multiple cross-functional tasks diverse and multi-cultural environment. Proven leadership capabilities, people/customer service oriented with excellent work ethics, winning attitude, self-starter, quick learner, highly professional manners; team worker, dynamic personality, highly motivated with a great sense of initiative and decision making. Solid champion at collaborating with senior level management assisting large number of multi-national staff. Keeping a positive and proactive attitude working under pressure, being able to maintain a friendly atmosphere. Excellent human relations, showing positivism and collaboration at all times. Fully bilingual English and Spanish (speak, read, write, and translate). Fully versed in MS office programs.

CORE COMPETENCIES: •Project Management. •Customer Service Expert. •Meeting Planning, •Events and Logistic Coordinator. •Promotion and Sales Experience.

PROFESSIONAL EXPERIENCE

Chevron Texaco Puerto Rico LLC December 5, 2011 to present

Marketing Administrative Assistant

• Reports directly to the Retail Senior Manager (General Manager for PR), C&I (Industrial) Manager and USVI Manager.

• Prepare sales reports on a daily basis for Retail, C&I and Marketing on BPCS programs.

• Responsible of the daily agenda for my direct supervisors, coordinate meetings, travels, events, teleconferences.

• Handles phone calls, mail distribution on a daily basis.

• Receives and assist visitors.

• Responsible in working directly with the Business Consultants on the Retail and Industrial Areas; working on Contracts, Rent Adjustments, Marketing Strategies.

• Prepares the prices of our CORCO and Cataño Terminal inventories and price status for the Department of Consumer Affairs (DACO) on a weekly basis.

• Consolidate and prepare a report for the Department of Justice to register any Contract changes on our Gas Stations, their specific arrangements within Chevron/Texaco (“Asuntos Monopolísticos”).

• Responsible of all invoices, works on quotations for services in order to prepare Purchase Orders for Puerto Rico, and the Caribbean; such as any event inquiries.

• In charge of processing all marketing supplies, such as goodies for our marketing exposure around PR and Caribbean.

• Responsible of all Administrative work at the office (filing, processing invoices, payments, creating vendors, working directly with our suppliers, prepare letters, reports, etc.).

Department of the Treasury, IRS Temporary contract 4/05/2011

Initial Administrative Representative Temporary contract 4/1/2010

• Work in the tax assistant center within the Internal Revenue Service assisting both co-workers and tax payers. Use a variety of office automation systems to input and retrieve tax payment information. Receive and process tax payments and issue receipts.

• Received and greeted several hundred visitors to the Internal Revenue Service, providing customer service and directed visitors to the appropriate waiting lines and/or IRS sections for forms/booklets as appropriate.

• Entrusted with sensitive and accountable IRS returns, stamping with different classifications on tax returns.

• Prepared IRS forms for documenting payments made without submission of tax returns to insure credit was accurately made to the tax payer.

• Elicited sensitive, personal and financial information from tax payers.

Merck May 2004-December 2008

Administrative Assistant III / Office Manager

• Reports directly to the Senior Director in Sales for Puerto Rico, and the Caribbean Region.

• Prepare sensitive documentation, proposals, and reports.

• Responsible of the daily agenda for the Senior Director, meeting planning inside or outside the company.

• Handles phone calls, teleconferences arrangements and mail distribution on a daily basis.

• Receives and assist visitors.

• In charge of the agenda and calendar of the Senior Director on a daily and continuous basis.

• Gives administrative support to the General Manager when requested.

• Responsible of all the logistics and the whole preparation of the Cycle Meetings of the group, as well as, all medical conferences and/or events.

• Responsible in working directly with the Sales Force and all Business Managers, giving administrative support; works for two years for the Puerto Rico Region and two years and a half for the Caribbean Region.

• In charge of all personnel situations on the Unit, including consolidating all feedbacks for the Senior Director to prepare the mid-year and end-year evaluations for a group of 120 employees.

• Responsible of all logistics for all medical and marketing events.

• Prepare PowerPoint Presentations for the Unit, prepare Excel spreadsheet when requested.

• Responsible of all Administrative work at the office; such as: filing, preparing expense reports, in charge of the purchasing of marketing materials for events, as well as, all office materials (taking into consideration the budget assigned.)

• When needed, assist other departments in urgent matters.

GlaxoSmithKline April 2002- December 2002

Marketing Assistant

• Reports to various Managers at the Marketing Unit: Pediatrics, Respiratory, Cardio Metabolic.

• Coordinates marketing events, meetings.

• Attend important meetings representing the company.

• Coordinate and participate on all focus groups.

• Gives support on administrative duties; such as, managing phone calls, filing, teleconferences arrangements.

• Being the liaison of the Advertising companies for the special events, newspaper ads, TV commercials, etc.

• In charge and responsible of all logistics for the marketing events.

Citibank, N.A. February 1992-December 2000

Executive Marketing Assistant

• Reports directly to the Senior Vice President of the Marketing Unit of the Bank.

• Responsible of the agenda and meetings coordination of my direct supervisor.

• In charge of all administrative tasks of the Unit.

• Responsible of all marketing and promotional (advertising) events.

• Prepare a quarterly report for the Latin America Headquarters that shows how the different areas of the Bank were doing their quotas (numbers).

• Supervised a group of customer service employees at our call center, giving them support and assistance (on a daily basis for 2 hours daily).

• Gives administrative support to the President when requested.

• Maintained personnel files of all staff, including a quarterly update report that includes: personnel vacation leaves, sick leaves, maternity leaves, personal leaves, military duties leaves, etc.

• In charge of all administrative/office tasks and duties: filing, updating important information for reference of all staff, preparing binders, photocopies, attending all phone calls, coordinating meetings, in charge of the agenda and calendar on a daily basis of the Senior Director of the Unit, assisting visitors, etc.

• Prepare all PowerPoint Presentations for the whole unit, attend meetings.

• Works with confidential duties at all times.

Pepsi Cola Marketing Latin America Division February 1991-August 1991

Marketing and Logistics Assistant

• Responsible of all office/administrative duties: receiving visitors, handling telephone calls, purchasing marketing and sales materials, type all memorandums and letters, filing, creating reference binders. Works with little or no direct supervision at all times.

• Responsible of the direct advertising coordination in all media events: TV commercials, press releases, radio and newspapers ads. Receives visitors including different Managers from other countries; assisted them on all their administrative needs.

• Attend all marketing and advertising events representing the company.

• Responsible of a monthly presentation of the sales results of all the Latin America Region and sent it to the headquarters office in Ft. Lauderdale, Florida.

• In charge of all logistics of all marketing events, advertising projects, office weekly meetings.

McConnell Valdes, et als March 1986- January 1991

Legal Executive Assistant

• Reports to a Senior Partner and a Junior Partner at the Litigation Department.

• Assisted attorneys with preparation of all court documents, memos, letters, and forms.

• Performed research and gathered information from legal briefs, opinions, law libraries, court decisions, etc., to assist attorneys.

• Expert in office etiquette, procedures and policy; professionally greeted visitors to the office.

• Responsible for reviewing and editing correspondence to include letters, memos, court filings, reports, and other documents to insure against errors and discrepancies.

• Assisted attorneys in expeditiously providing case files and providing all legal administrative actions upon return from court hearings.

• Provided "hands-on" training to newly hired legal clerks.

• Transcribed motions, legal documents, letters daily.

• Discussed various legal issues with office attorneys and fellow law clerks in an effort to resolve and/or proceed with processing legal issues.

• Responsible for creating and maintaining disposition on office documents and closed cases insuring documents and cases were securely kept and easily assessable for future reference.

RECOGNITIONS

• Merck Outstanding Leadership Award

• Merck Januvia Teamwork Award

• Citibank (for 7 consecutive years) Citibank Excellence Award

• PepsiCo – Excellence Marketing Leadership Award

EDUCATION

University of Puerto Rico

Río Piedras Campus

Bachelor in Business Administration

Major: Secretarial Sciences

Minor: Psychology

References: