RESUME

Name: Silvia Buehler Espiritu

Address:*** ******** ****

San Dimas/ CA 91733

E-mail : jznznt@r.postjobfree.com

Summary of Qualification

Good communication skills to know the needs and wants of the customers better and providing them with the best service.

Multi-language skills (Fluent in English, German and French)

Creating a friendly relationship with them so that they feel extremely comfortable to discuss their problems and needs.

Ability to deliver on time help and make quick decisions regarding emergency situations.

An expert in the English and various other languages as well and attentive towards the happening within the flight.

Ability to deliver friendly, enthusiastic and professional service, everyday.

Demonstrates a positive “Can Do”, and “Will Do” spirit.

Positive professional disposition and appearance.

Ability to accept personal responsibility for resolving concerns.

Excellent work ethic and demonstrated ability to act with purpose and urgency.

Eligibility to work in the United States without sponsorship (Permanent Resident with social security card, Passport)

Excellent communication skills that include speaking to large groups and individual customers.

Ability to work any available schedule to include nights, weekends, holidays, and overtime.

Ability to work indoors with strength and stamina to endure standing for entire shift.

Height 5'7" without shoes

Ability to lift objects weighing up to 40 pounds over head.

Expertise and proficiency in all MS Office programs, Quick Books, Outlook Mac, Salon Programs,

Medisoft, Lycos, Millennium etc..

Excellent customer service skills, detail-oriented and friendly, Punctual, reliable and fast learner

Please note that I am a lawful Permanent Resident with legal work authorization.

• Education and formation

06/1997 German Abitur (B)

09/1994 – 06/1997

Commercial high school, Geislingen, Germany

09/2004 Bachelor of Science Business Administration

(A-)

University of Science Kempten, Germany

10/1999 – 09/ 2004

Study of Business Administration

University of Science Kempten, Germany

Subjects of study:

•Marketing, International Management

09/2001 – 01/ 2002

Study abroad program (Exchange student)

School of Management L'ESPME, Nice, France

Subject of study:

•Direct Marketing, advertising, analyze of industry

•Business French

Work Experience

2011- February 2012

Office Manager

Temporary Work Contract

Custom Sheet Metal Inc., Sterling/VA

Mike Saunders

Phone: 571-***-****

Duties and responsibilities

• Office Management, Reception, Administrative & Support

• Answering multiple phone lines, filing, mail, office supplies,

• Pay checks, Visa summaries, Credit Card report

• Update billing, assist in annual review preparation & documentation

• Maintain/ update HR record, company calendar, jobs sites

• Respond to correspondence/ inquiries, call vendors daily to request quotes for bid lists

• Check health insurance bills, monitor employee benefits, date of health insurance

• Verification of documents of applicants

• Process Change Orders/RFI/Faxes etc - type, proof read carefully, fax/email, copy

• Assist in annual review preparation & documentation

• Update billing monthly, Monitor COBRA, ,401 K

• Process job applications, give forms, legal documents, arrange phone interviews

2008 - 2011

German Language Instructor/ German Private Teacher, San Dimas/ CA

2011- German Language Instructor at the Language Door, Private Language School, Los Angeles/ CA

• Teaching German for private students, one- on- one lesson, group lessons

• Teaching vocabulary, grammar and spelling by using quality books, teaching materials

• Creating visual ads, flash cards, grammar and vocabulary work sheets

• Initiated written/ conversational/ grammar practice, multicultural teaching units

11/2009 - 09/2010

Office Assistant/ Marketing Assistant

Exceptional Wellness Center, Dr, Gloria Phillips, West Los Angeles/ CA

Phone: 310-***-****

•Scheduling, answering phones, accounting (Quick Books), inventory, bookkeeping, billing

Providing Excellent Customer Service

• General Administration work, filing, answering phones, data entry

• Providing excellent customer service with checking patients in/ out, answering inquiries regarding insurance, appointment, payments

• Scheduling patients, counseling, sales, marketing

• Answering multiple phone lines, Assisting with taken x-rays. billing, patients input, collection co-pays

• Coordination office flow, insurance verification, mailings, scanning documents

• Marketing Projects, organizing events, promotion, website updates, Inside/Outside Marketing

04/2008 - 07/2009

Spa Front Desk Agent

Casa Del Mar, Beach hotel, Santa Monica/ CA

Casa Del Mar Hotel

Spa

Kathy Zia | Director of Spas | p. 310-***-****

•Providing excellent customer service with answering inquiries regarding spa services by telephone, email and in person

• Operating fitness facilities, gym and retail sales area,

arranging displays and restocking skin care products

• Responsible for greeting hotel guests, check in/out, answering phones, making spa treatment appointments

• Setting up schedules for massage therapists and technician

•Assisting customers with skin care product sales

• Operating and maintaining cash register, updating properly balance out cash register, printing reports

•Managing inventory, scheduling, reports, customer files and records

• Responsible for opening and closing duties at the spa

•Handling complaints, interfacing with spa director

• Responsible for register arriving guests and assign locker room

•Presenting statements of charges to departing guests and receive payments

04/2007 – 03/2008

Guest Service Associate

Exhale Spa, Santa Monica/ CA

310-***-****

• Provided highly professional customer services for upscale spa, responsible for answering phones, greeting customers, checking guests in/out

•Managed cashiering, processed checks and credit card purchases

•Handled customer complaints, maintained stock and appearance of store, arranged displays

•Assisted customers with retail sales, managed activities in areas of purchasing, returns, exchanges and enforced store policies

•Responsible for using computerized system to compile and check daily record sheets, guest accounts, receipts and gift cards

• Setting up Spa in the mornings/closing duties in the evenings

•Managed cashier, gift card sales, shipments

05/2005 – 02/2007

Sympatex Technology GmbH, Munich, Germany

Textile Industry

Administrative Assistant. at Sales/Distribution Department

-Coordinated incoming customer and inquiries, invoices, accounting, checking balances

-Provided excellent active customer support telephone service,

preparation and tracking of orders in SAP

-Preparation, correcting and sending of quotes in SAP

-Constant communication with sales representative from countries France, Austria, England

-Managed returns, shipping and customer complaints

-Responsible for providing customer service in

fast-paced work environment

-Administrative responsibilities include processing

invoices, payrolls and mailings

• Internships

05/2004 – 09/2004

LA Sightseeing Inc., Santa Monica, CA/USA

Intern at the Sales/ Marketing and Accounting

Department

-Responsible for customer service, daily communication

with different hotels

-Assisted with European cooperation projects, managed

all petty cash and monitor cash balances, writing and

preparing quotes and contracts

-Assisted with accounting/bookkeeping duties (Quick Books)

02/2003 – 08/2003

Glaxo SmithKline, Bühl, Germany

Intern at the Marketing Department

-Assistance with the day-to-day business, product

launches, Initiated internet promotions/ advertising

campaigns, product researches and market research

projects

09/2000 – 01/2001

Deutsche Telekom, Ulm, Germany

Intern at the Management-Assistance Department

-Assistance with promotions, events, festival

management and PR-Ventures

07/1999 – 08/1999

Frank & Stöckle, Geislingen an der Steige, Germany

Intern at the travel agency

-Assisted with reservations and other general office

duties

-Helped out at service desk

• Skills and knowledge

Computer skills:

Microsoft XP, Outlook, QuickBooks, MS Word, Excel, Power Point, Access, ACT, Lycos, Millennium, Website Design Softwares, SAP, Body/Mind Spa Software, OPERA, Pro Solution, Medisoft, Internet and E-Mail.

Languages:

German: Mother tongue,

English: Fluent, oral and written

French: Good knowledge

Spanish: Basics

Additional information

02/2011 Kickboxing Fitness Instructor with AFAA

03/ 2009 Personal Trainer Certification with ISSA

05/ 2009 CPR with AED Training

05/20011 CPR/ AED Training

10/2003 – 05/2006

Promotion: Working as a Hostess and Promoter for

German companies on trade fairs, airports and events.

10/2002 – 07/2003 University Projects

Marketing projects: Creating a new Marketing concept

for an event organizer (Kempten/ Germany)

Market research projects for a food company (Feneberg)

GmbH in Kempten/ Germany)

08/1997 – 09/1998

Au-Pair in America

Interests: Traveling, History, Culture, running, Yoga, healthy lifestyle, nature, lecture, architecture

Contact this candidate