Secretary
Resume:
Michelle Burgett
South Bend, IN 46628 574-***-****
*********@***.***
Secretary
November 2008 to January 15, 2010 City of South Bend, Engineering Division, Board of Public Works and Board of Public Safety, through People Link, South Bend, IN
Secretarial support for the City Engineer, Director of Public Works, City Construction Manager, Clerk for the Board of Public Works, Board of Public Safety and Permits Manager. Other duties include but not limited to welcoming visitors to the office, answer phones, data entry, taking payments for various services, maintain public and private files pertaining to City construction projects, Board of Public Works & Safety, Bonds, Certificates of Insurance, and other general office duties.
Software and equipment used – Microsoft Office 2003 & 2007, Excel, Word, Laser fiche, GroupWise, Multi function Copier, Fax and Scanner Machine
Receptionist
February 2008 to September 2008 LTI Plastic Extrusions Elkhart, IN
Welcome vendors and clients to the company, answer phones, customer service, maintain company files, order entry, data entry, billing, inventory and a variety of other general office duties.
Software and equipment used – Microsoft Office 2003, Excel, Word, AS400, Multi function Copier, Fax and Scanner Machine
Office Manager
July 2007 to September 2007 Fuerbringer Landscaping & Design, Inc South Bend, IN
Duties included but not limited to, accounts receivable, customer service, answer phones, prepare submittals and proposals, utility marks, scheduling for the company Architect and President, collection calls for payment, general office duties.
Software and equipment used – Microsoft Office 2003, Excel, Word, Multi function Copier, Fax and Scanner Machine
Dispatcher/ Customer Service Rep
March 2006 to March 2007 BW Heating and Cooling Mishawaka, IN
Duties included but not limited to, dispatch Service Technicians to job sites. Customer service, handle large volume of incoming calls in a timely satisfactory manner, data entry, problem solving, keep track of technician stats by entering data on Microsoft Excel, keep track of renewal opportunities, scheduling, area knowledge, stress control and a variety of other general office duties.
Client Services Rep
August 2003 to March 2006 NCO Financial Systems Mishawaka, IN
Duties included but not limited to, Maintenance of client accounts. data entry, receive and post payments, answer phones, provide and manage information to clients concerning accounts, receive bankruptcy notices and deciphering if accounts are in fact bankrupt. Other general office duties.
Education
2009 – 2012 Bethel College Mishawaka, IN
Business Supervision and Organizational Business Management
Degree in Progress
2007- 2009 Indiana University South Bend, IN
Accounting/Computer Science/ Business Management
Degree not yet achieved
1984 to 1989 Washington High School South Bend, IN
General studies with a business interest
Diploma
Certifications/ Skills
April 2006 Customer Service Performer with a score of 100%
Time management, interpersonal skills, customer service, leadership, teamwork, oral and written communication, Microsoft Office 2007, handling cash payments.
October 2007 Cardio Pulmonary Resuscitation
References
Toy Villa - Business
City of South Bend Construction Manager
Thia Vawter – Business
Project Inspector for City of South Bend
Rahman Johnson - Business
Finance Director for City of South Bend
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