Administrative Assistant Maintenance
Resume:
Arlene Price
Sevierville, TN *7876
PROFESSIONAL PROFILE
Summary:
Accomplished maintenance and administrative professional with over 15 years experience developing and implementing organizational strategies and measures for continuous improvement and efficient business operations. Self-starter who meets project deadlines and requirements while performing multiple tasks within a fast-paced environments. Responds rapidly and appropriately to changing circumstances. Evaluates problems and makes decisions to effect positive change. Coordinates multiple projects with efficiency. Thrives as a team player and demonstrates leadership. Outstanding interpersonal communications skills, quickly establishes rapport with employees, management, and clients.
Key Skills:
*Inventory Control
*Database Design & Management
*Maintenance Scheduling & Coordination
*Preventive Maintenance Planning
*Team Building & Leadership
*Coordinating Maintenance Activities
*Project Management
*Graphic Design & Layout
*Problem Identification & Solutions
*Office Management
*Inventory Control
*Database Design & Management
Technical Proficiencies
MS Access * Word * Excel * PowerPoint * Visio *Publisher * Outlook * Lotus Notes * Adobe InDesign * Photoshop * Illustrator * AutoCAD * DataStream *PC & Mac * Windows XP & Vista * Crystal Reports
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Work History
Quality Control / Service Coordinator, Property Management
Jackson Mountain Homes, Gatlinburg TN
2010 - Present
•Design and administer property management databases in Microsoft Access.
•Coordinate and schedule maintenance, inspections and cleaning services for approximately 200 cabin rental properties.
•Dispatch appropriate inspectors and vendor to various properties.
•Ensures quality control issues are addressed and solved in the appropriate and timely manner.
•Process invoices, guest charges, refunds and deficiencies.
•Correspondence with owners, guests, and vendors on property management issues.
•Design custom reports, metrics, queries, charts and forms.
•Provide administrative support for CEO’s, Director of Operations, Property Manager & Quality Control Manager.
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Executive Administrative Assistant, Marketing & Entertainment
Belle Island Village, Pigeon Forge, TN
Sept. 2008– 2009 (Company-wide Layoff)
•Designed and implemented administrative processes to reduce redundancy and streamline tasks.
•Managed complex advertising plan and expenditures ensuring advertising deadlines were met.
•Developed and managed content and layout for company website.
•Compiled all company graphic assets into network library promoting efficiency.
•Implemented social marketing program by utilizing Facebook, YouTube, and Twitter.
•Conducted extensive market research and analysis for the marketing manager.
•Maintained event schedules to coordinate local events with BIV events.
•Created presentations and QuickTime movies for promotional events and job fairs.
•Maintained budget for Marketing Department and Entertainment Department.
•Designed database which enabled sales department to track and contact potential customers.
•Organized and assisted in set-up of charitable and promotional events.
•Planned and facilitated broad range of administrative functions.
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Maintenance Coordinator / CMMS Database Administrator / Executive Administrative Assistant
Public Building Authority, Knoxville, TN
Feb. 2004-Sept. 2008 (Promoted in 2006 from Administrative Assistant to M & O Coordinator)
•Tracked and managed over 200 small projects and 20+ capital projects on a daily basis.
•Created databases in MS Access to track maintenance and engineering projects.
•Utilized AutoCAD and MS Visio to create and edit floor plans.
•Coordinated daily work orders schedules for thirty (30) maintenance technicians who maintained:
- 1.6 million square feet in facility property,
- 23 acres of public parks,
- 5,600 downtown parking spaces.
- Designed reports, metrics, and data sheets.
- Team leader of the CMMS (Computerized Maintenance Management System) Team.
- Developed implement “New Employee Orientation Program”.
- Created various presentations for software training and management
- Served as software trainer for new CMMS system.
- Maintained safety records and scheduled preventive maintenance activities,
- Tracked and posted elevator, boiler, and underground storage tank certificates for all facilities.
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Maintenance Coordinator/CMMS Database Administrator
Rockwell Automation, Marion, NC
Oct. 1997 – Dec. 2003
•Initiated new tracking system for work orders by using DataStream.
•Decreased downtime from 60% to 2% with new tracking system.
•Scheduled and coordinated work orders for all maintenance personnel.
•Designed special charts, illustrations, and photos to create a “Visual Workplace”.
•Assisted in implementation of TPM (Total Productive Maintenance) Program.
•Served as team leader for Inventory Team and CMMS Team.
•Served as member of Preventive Maintenance Team.
•Prepared monthly reports, graphs, and metrics for Maintenance Department.
•Purchased and stored all machine parts for the facility as well as maintenance inventory.
•Developed “Productive Maintenance Program” for technicians.
•Developed inventory bar-coding and cycle-counting system.
•Increased inventory accuracy from 50% to 95% over two-year period.
•Prepared and delivered complex presentations, both computerized and manual.
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Administrative Assistant, Design Department
Link-Belt Corporation, Lexington, KY (hired permanently from Office Team)
May 1996 – Sept. 1997
•Purchased all office supplies for design department.
•Developed and distributed monthly highlight reports, graphs, and charts.
•Maintained all engineering change requests.
•Prepared time sheets and tracked employee sick and vacation leave.
•Photographed and wrote biographies for new employees.
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Education & Professional Memberships
Associates of Applied Science Degree, Drafting & Design
Southwest Virginia Community College
Claypool Hill, VA; Graduated Cum Laude
Associates of Applied Science Degree, Graphic Design
Penn Foster College, Scranton, PA
Seminars & Training
Team Building & Coaching Skills
Total Productive Maintenance
Lean Manufacturing Practices
Managerial Skills for Administrative Professionals
Project Management Fundamentals
Time Management
Designing Attention-Grabbing Brochures, Catalogs, Ads, Newsletters and Reports
Master Art Certificate
Professional Memberships
International Association of Administrative Professionals (IAAP)
American Institute of Graphic Arts (AIGA)
Association of Executive and Administrative Professionals (AEAP)
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