IT Manager and administrator

Patrick Crowley

** ****** **  East Boston, Massachusetts 02128  *****@*****.***  401-***-****

QUALIFICATIONS PROFILE

Microsoft Certified Systems Administrator ~ Microsoft Certified Systems Engineer

Certified IT Manager with 11 years of hands-on experience, training and broad-based skills in the strategic implementation, maintenance, and support of enterprise-wide networked systems and large scale desktop and server environments.

 Exceptionally motivated with an impressive background and training, and a thorough understanding of technology-driven operations and fast-paced business settings.

 Excellent project management, interpersonal and business communication skills, with the flexibility and experience required to adjust to rapidly changing schedules and frequently shifting priorities.

 Result oriented site-supervision and project management capabilities, including: scheduling, staff management, project budgeting, technical training, and strategic planning.

 Proven troubleshooting and administration skills on IP networks, VPN, IPSec, VOIP routers, firewalls and switches

 Superior ability to develop and deploy advanced IT solutions that successfully transform complex business requirements into streamlined networked solutions that are fast, stable, and secure.

CORE COMPETENCIES:

 Active Directory  Microsoft SQL Server  Microsoft Exchange

 Microsoft SharePoint  VMware Server  Project Management

PROFESSIONAL EXPERIENCE

LIGHTSPACE, Boston, Massachusetts March, 2004 – March, 2009 Manager, IT and Customer Support

Responsible for all aspects of internal and external IT, planning, implementation and support. Managed all vendor relationships for IT, and assisted with all vendors for Lightspace’s manufacturing efforts. Provided all levels of support for both the company’s internal users and coordinated all support for their customer base. Provided guidance for choosing the proper technologies to further the company’s business needs. Was instrumental in getting the company’s financial data in order, to support the process of becoming a public company. Provided pre-sales support, in order to ensure that the company’s product was properly configured for each of its customers’ needs.

• Created and maintained Active Directory based user accounts, access, permissions and remote VPN access, using Cisco hardware and client software.

• Managed all corporate Internet, VOIP, Blackberry and cell phone services. Provisioned all routers, switches, wireless access points and firewalls, designed and implemented the company’s network infrastructure for both production and development needs. Developed and maintained system security policies and procedures.

• Implemented and maintained Windows 2003 domain services, Exchange 2007 email server, SharePoint 2007 Portal server.

• Planned and implemented the migration of the company’s Exchange and SharePoint services from an ASP to internal servers, to reduce operating costs and improve service for our users.

• Planned and implemented the migration of the company’s CRM services and data from Salesforce to Microsoft CRM 4.0.

• Create company policies and procedures to enhance efficiency. Managed and designed the integrated forms and workflows to support and automate the procedures using InfoPath and SharePoint.

• Supported the company’s inventory management and sales order procedures using QuickBooks enterprise solutions.

• Managed the outsourcing of having computers built to support specific needs of the company’s custom software required to run the Lightspace hardware as well as the process of building the systems in-house to cut costs. Over the life cycle of the project was able to cut costs by 60 percent, while maintaining stability and reliability. Created and maintained build and restore images utilizing Ghost and Clonezilla software for the systems to keep them in good running order and to aid in the support of the Lightspace software.

• Implemented a disk based backup infrastructure using Microsoft Data Protection Manager technology, that kept core services backed up on an hourly basis with weekly tape archival, with minimal capital expense required.

• Deployed Perforce on Ubuntu based systems to manage revision control for the company’s software development efforts.

• Maintained and updated documentation to ensure proper escalation procedures during emergency situations in live service. Created disaster recovery plan to ensure the information would be secure in the event of physical damage or data corruption to the company’s infrastructure.

• Implemented VMWare server technology, on Ubuntu based systems, in order to minimize cost and maximize resources while still supporting the diverse server technology required for business needs.

• Kept IT software budget at minimal levels by both utilizing Microsoft’s Action Pack program to reduce licensing of both servers and desktop software by 50%, due to the company developing Microsoft based software, as well as utilizing Opens Source software whenever possible.

• Planned and managed multiple data cuts to new service providers during office moves for T1 and Metro Ethernet services, which handled both data and VOIP traffic. During each move downtime was limited and user access was minimally affected.

VERIDOCS.COM, Boston, Massachusetts April, 2002 – August, 2003

Network Consultant

Responsible for the high-level design, implementation, and support of the company’s networked infrastructure for the support of a multiple websites environment. Configured the company’s infrastructure, utilizing Alteon and Cisco equipment. Established all user accounts, access rights and permissions. Implemented and maintained Windows 2000 Active Directory domain, and ensured high levels of connectivity for company web sites.

• Designed, setup, and maintained a corporate back-up infrastructure to ensure 24/7 availability.

LYCOS, Waltham, Massachusetts March, 2000 – February, 2003

Network Administrator

Responsible for supervising the network infrastructure of 7 logical networks and 150 servers to assure maximum system availability and performance for 170 engineers working in an enterprise networked system. Managed all aspects of security for the Datacenter and NOC environments. Researched, reviewed, and maintained new systems and upgrades including the coordination of vendors suppliers, negotiating contracts, and oversaw cost-effective software and hardware purchasing. Served as technical liaison between employees, vendors, technical support, and the Incidence Response Team, dealing with security breaches and issues. Ensured that the security of the network and desktops was always at the highest level available. Configured and maintained a Windows 2000 active directory network supporting a multi-OS environment including Linux and Unix, such as: Red Hat, Debian, Compaq Tru 64 and Solaris. Provided project planning and implementation services to properly manage upgrades, migrations, and new installations.

• As team lead for Production Control, improved team performance and achieved less downtime in the production environment.

• Maintained and updated documentation to ensure proper escalation procedures during emergency situations in live service.

• Designed and maintained multiple documentation websites for the Production Support and Datacenter teams for both in-house and the offsite network operations center.

• Project-managed the creation and deployment of the initial Windows 2000 Active Directory domain for Lycos which ultimately served as a model for the production environment.

• Built and maintained a Datacenter with the ability to replicate all products in live service for the East Coast Division of Lycos resulting in the reduction of release schedules and increased revenues.

DXM COMPUTERS, East Providence, Rhode Island April, 1998 – February, 2000

Network Technician

Performed numerous network administration tasks for a retail computer store and manufacturer, including systems maintenance and network troubleshooting. Performed comprehensive phone and on-site diagnostic and testing procedures on newly installed systems, hardware, and networks to ensure proper functionality and availability. Upgraded and maintained the store’s hardware and software

• Provided Onsite and remote support for customers

• Diagnosed and repaired system problems quickly in order to minimize frustration and promote customer satisfaction.

EDUCATION / CERTIFICATIONS

Computer Technician Certificate Program (1998)

ROGER WILLIAMS UNIVERSITY – Providence, RI

Microsoft Certified Systems Engineer (MCSE), (2000)

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