OBJECTIVE

To always find myself in a challenging job situation where in I can contribute to the vision of the organization that supports people with innovative ideas. To integrate my skills with ethos for the esteem organization which supports professionalism with humanism.

AWARDS ACHIEVED

Certificate of Customer Service Excellence

From Caltex Star Shop

Certificate of Best Performance (Scored 100%)

From Caltex Star Shop

Certificate of Appreciation

From Melbourne City Council (Student Welcome Desk)

At Melbourne International Airport. (Australia)

PROFESSIONAL EXPERIENCE

Organization Accounting Solutions Australia(Melbourne)

Duration June- 2008- Still Working

Designation Human Resource Executive.

• Assist with Fifteen member consulting team in the administration team of the accounting solutions to assess employee personality types in relations to job performance.

• Screens CVs and refers to line managers for short listing, Obtains application forms of shortlisted candidates. Arranges interviews and coordinate travel arrangements, Collect all documents (passport copies, qualifications, etc.) for candidates being made offers. Maintain a databank of CVs. File all documents from completed campaigns.

• Coordinates joining arrangements for new employees, as per new joiner checklist, conducts orientation, Monitors that department heads provide feedback on completion of probation.

• Processes leave applications and maintains leave records. Follows-up resumption of duty forms and verify leave against monthly timesheets report. Enters data for staff payroll (new joiners, leavers, salary and allowance changes, leave / unpaid leave / sick leave days). Verifies the payment of temporary allowances in the payroll each month.

• Provides guidance to Managers and staff on the effective implementation of the performance management system. Guides Managers to counsel poor performers.

• Maintains monthly staff statistics of new joiners, leavers, reassignments, and salary and allowance changes.

• Develop a training and development package for delivery across the organisation that was immediately implemented by the HR manager.

• Responsible for monitoring and evaluating the performance of the team members and giving feedbacks, plan of actions and suggestions.

• Motivating the team to ensure they achieve the daily based performance.

• To supervise and manage assigned team and handle their daily issues related to performance and the company.

• Posting advertisements for new employees in newspapers, on the internet or in trade specific magazines. Contacting employment services or even executive recruiters for very specialized postings.

• Ensuring all record keeping with regards to workman's compensation, health and medical insurance, and other state and government regulations is completed as required.

• Overseeing the human resources department staff and handling all issues involving employee complaints or questions that cannot be answered by other staff.

• Working with employers and employees in training and in-service presentations as required.

• Hiring, supervising, training, monitoring and firing of staff.

Organization British Petroleum (BP). (Melbourne)

Duration March2008- May 2010 (Part time job)

Designation Customer Service Representative

• Providing customers with friendly and efficient service.

• Cash handling, answering customer queries and complaints in a courteous manner.

• Conserve profit by ensuring compliance to correct balancing procedures.

• Ability to work independently and unsupervised.

• Ensure strict compliance to company policy & procedure including safety & security and petrol operations.

• Adherence to Safety, Health and Environment Policy and Systems.

• Prompt response to changes in pricing to maximize sales opportunities and Followed Occupation Health and Safety guidelines.

• Shifts opening, closing, balancing and standard operating procedures.

• Stock taking and stock forwarding.

Organization Selected by Melbourne city council (Australia)

Duration Jan2010-July2010

Designation Ambassador for Melbourne (Volunteer work)

At Melbourne International Airport.

• To provide quality information to newly arrived International Student.

• To respond promptly to matters arising at the desk.

• To notify the supervisor of any issues and concerns that has been raised by visitors to the desk.

• To provide support when needed.

• Maintain a high level of customer service in a respectable, dependable and courteous manner.

• Follow all policies and procedures while working at Melbourne International Airport.

• Provide international student Welcome packs and assist them with immediate questions.

• Comply with all policy and procedure of the City of Melbourne.

Organization Bank of America –BACS Hyderabad

Duration June 2005- Sep2007

Designation Team Leader- Operations for iClaims(International Claims)

• Working for BACS 1st chargebacks, Non-Fraud cards process resolving customer claims managing a team of 18- 21 associates.

• Received Appreciation from Line of Business for all the application testing done to enable the smooth transition of the process

• Preparing Individual Development plans for different individuals based on their strength and career plans during the 1 on 1 discussions.

• Ensure all team members have a full solid understanding of our performance requirements and their implications.

• Analyze business trends to effectively utilize resources and manage productivity to achieve agreed SLAs & targets..

• Lead and motivate people with widely differing aspirations working in productivity-based environment where deadlines are critical.

• Played a key role in motivating and grooming the associates who were promoted as Trainers, Quality Analysts and Team developers who supported the floor solving complex scenarios while processing claims.

• Handled process related training in absence of trainer because of training ability.

• To attend Client Management/technical calls on a weekly basis.

• Review Voice of Associate and develop action plan to ensure good health of the team.

EDUCATIONAL QUALIFICATION

Degree College Year Of passing

Diploma of Hospitality Management.

(Pass out with Distinction).

Certificate Four in Business Management.

(Pass out with Distinction). Hospitality Training Australia(HTA), Melbourne (Australia).

Melbourne Institute of technology (MITT) Melbourne (Australia). 2009- 2010

2009- 2010

Bachelors of Science(BSc) in Electronics

(Pass out with First Division). Government City College, Hyderabad 2004 -2007

TRAININGS UNDERTAKEN

• Banking Basics Training.

• Advance Presentation Skills Training.

• Supervisory Skills Development Program.

• Manager Integration Program.

• Interview Skills Program.

• Problem Solving and Time Management Program.

• Transitional Analysis Work Shop.

• Team Building and Team Management Workshop.

PERSONAL DETAILS

Contact Address 31/123, Victoria Street, East Brunswick, Victoria, Melbourne, Australia. --3057

Date Of Birth 11/1/1987

Nationality Indian

Martial Status Single.

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