Customer Service Manager

Robert F. Berrios

** ******* ******

Mobile Phone: 631-***-****

Secondary Phone: 718-***-****

E-mail: **********@*****.***

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Objective

To gain employment in a field where I can help a company excel and grow. To obtain an upper-level management position in an executive capacity where leadership and management skills can be exercised to improve the firm's expansion and long-term viability as a successful business.

Qualifications

I am conscientious and responsive Office Services Supervisor with a proven track record for over twenty-four years in the industry. I have an extensive background in purchasing, sourcing, negotiating, supplier/vendor and customer relations-management. I consider myself an innovative and resourceful problem solver who possesses outstanding interpersonal skills. I work well under difficult circumstances and thrive on challenge. Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems.

Education

June 1983 - June 1987 Chelsea Vocational High School

Certifications

Time Management Bloomberg, LP -January 2009

Leadership and Management Certificate Program Auto One Insurance- December 2007

Skills

Window98, Excel, WITS, Word Perfect98, A/S 400, FedEx Power ship 2, UPS Online, Xerox / Lanier/ Cannon/ Kodak Copiers and Fax Machines, Pitney Bowes System and Postal Equipment, Bear Rivers Tracking System, Bowe Bell & Howel Spectrum XF Scanner, Stellent Imaging & Business Process Management System.

Experience

Centro Properties Group

Record Clerk Temp (Solomon Group)

February 14,2011- Present | New York, NY

Scanning and Imaging all companies building leases and batching them for Centro Properties representatives.

Maintain File rooms and ready files for transportation to storage facilities.

Family Residences and Essential Enterprise, Inc.

Accounting Temp (Office Team)

September 21,2010- December 31,2010 | Old Bethpage, NY

Created Policy and Procedure manual for accounting department.

Data Entry for accounts payable.

Bloomberg, LLP Team Leader

October 2008 - September 2010 Bloomberg, LP | New York City, NY

Provided support to Mail Services Manager with day to day operations and took responsibility in the manager absents.

Responded to over 500-service request tickets weekly from mail request, toner request, messenger, office supplies and general mail questions.

Processed and received 240 Mail containers and over 6,000 packages monthly (UPS, USPS, FedEx, DHL & Messenger Packages).Received equipment Computers, Cell Phones, Television etc on SAP.

Monitored work completion and streamline workflow on spreadsheets. Worked on BGREEN, Cycle Time, Workflow, Battery, Junk Mail, Postal and Supply reports and Projects monthly.

Trained Staff on Equipment and safety standards every quarter from postal equipment, shipping & receiving programs, customer service procedures and Mailroom operations.

Worked closely with PC Support on maintaining 930 printers.

Provide support to Shipping & Receiving Department. Used Bear Rivers Tracking system and QSHIP-System for packages.

Maintained postal accounts, BRM’s, postage machine funds.

Lead Fire Warden responsible for evacuating floor, supervising other Wardens / Searchers working with the Fire Command Center and FDNY.

Work on quarterly, Mid Year and Yearly Evaluations.

Work closely with Vendors (Pitney Bowes, FedEx, UPS, DHL and Deluxe Courier service.) on service and cost savings.

Accomplishments: Reduce time on the processing of incoming mail from 2.5 hours to 1 hour, Reduce Junk mail by 50% by sending vendors a memo on our BGREEN process, Reduce monthly postal cost by $750.00 a month totaling $9,000 in savings a year by exploding different vendors, Reduce Internal Deliveries from 1.5 hours to 30 minutes or less by monitoring Floor Assignments and package volume. Created a standard supply list which created a huge cost savings.

Office Services / Mailroom Supervisor

Auto One Insurance

January 2004 - October 2008 Auto One Insurance | Melville, NY

Provided support to Mailroom Manager on day to day operations

Supervised six Office Services Staff.

Monitored and record staff attendance and tardiness.

Evaluated temporary employees and recommend for permanent position.

Performed job training to new hires.

Ensured all mail is processed correctly in a timely manner, Forward daily mail totals to Claims department.

Delegate miscellaneous office requests to support staff and follow through for completion.

Assist other departments with mailing needs.

Assist Office Management with office moves.

Daily receiving of all incoming deliveries-UPS, DHL & FedEx.

Oversee data clean up weekly and pantry maintenance daily.

Monitor pantries throughout the day-have support staff replenish when necessary, At times provide office service support.

Leadership Development Training.

Transport closed files to storage facility.

Monitor Heat System customer service request system.

Maintain 3rd Party law supplies and equipment.

Monitor Saturday workflow.

Make copies of proof of mailing and place copies in binder provided and send originals to Underwriting manager.

Maintain office equipment -Fax Machines, printers, copiers and coffee machines, Negotiate vendors leases.

Fire Warden-provided communication with building personnel and provided assistance with Fire Department, EMT's and Suffolk police and CPR Trained American Red Cross.

Receiving Supervisor /Urban Express

May 2003 - August 2003 Conde Nast Building | New York City, NY

Responsible for 13 employees

Responsible for shipping and receiving of packages, courier packages, jewelry and clothing.

Filing of company records, Faxing, Copying, Charge backs, Scheduling of employees

vacation, Reception coverage.

Maintaining of Office supplies and equipment.

Mail Room Supervisor / Receiving Coordinator

John Wiley & Sons

December 1999 - June 2002 John Wiley & Sons, Inc. |New York City, NY

Responsible for 19 employees.

Responsible for incoming and outgoing mail, UPS, FEDEX, Airborne, & DHL.

Maintaining of Office supplies and equipment.

Setting up conference rooms w/ PC connections.

Filing of company records, Faxing, Copying, Charge backs, Scheduling of employees vacation, Reception coverage.

Dispatcher / Receiving Coordinator (Temp)

Debevoise and Plimpton LLP

January 1996 - November 1999 | New York City, NY

Responsible for six messengers.

Responsible for incoming and outgoing mail, faxes and packages.

Ordering company cars for clients and employees, Inputting FedEx information on Power ship computer.

Office Services Asst. Supervisor

Kirkpatrick & Lockhart LLP June 1990 - December 1995 | New York City, NY

Mailroom Assistant Supervisor

Lord Day & Lord, Barrett Smith June 1988-June 1990 (Firm Dissolved)

Mailroom Supervisor (September 1987) Mail Clerk (January 1987) Messenger (June 1986)

Barrett, Smith, Simon & Armstrong June 1986- June1988 (Merge with Lord Day & Lord)

Responsible for two employees.

Responsible for incoming and outgoing packages, mail, faxes and hand deliveries.

Setting up conference rooms w/ coffee mugs, dishes and silverware.

Reception coverage-Answering phones and greeting clients.

Fire Warden-provided communication with building personnel and provided assistance with Fire Department, EMT's and NY police and CPR Trained American Red Cross.

Light Maintenance

Moving of office personnel.

Maintaining and ordering of office equipment.

Contact this candidate