Paul A. Shelton

** ****** *****, **** *

Freehold, New Jersey 07728

732-***-****

jyh1zh@r.postjobfree.com

A Professional Helpdesk Support, with a strong background in DOD and Security. Experience in the IT field ranging from Implementation to Repair. Managed multiple projects from moving a department to order new equipment for the military base.

AREA OF EXPERTISE

• Thirteen years experience in the Information Technology field.

• Installed and configured hardware and software.

• Familiar with Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7 , Microsoft Server 2008, Windows Office products and other common user software.

• Experienced in troubleshooting and repair of computers using phone and personal support.

• Eighteen years management experience.

• Active Secret Clearance

WORK EXPERIENCE

Department of Defense

Computer Specialist Directorate of Information Management, NJ 1998 – Present

• Moved a unit of 25 personnel with 13 PC’s, 6 printers, and digital sender. Ensured network drops were installed and activated. Set up all equipment. Ensured the transition to a new facility with minimal disruption of mission and no loss of data.

• Lead technician for installation of Common Access Cards (CAC). Handled over 31 Help Desk calls on CAC issued. Assisted other team members with installation and troubleshooting issues not only in local work area but throughout the installation. Modified initial instructions to reduce installation time from 30 minutes to 15 minutes.

• Removed over 50 cases of illegal software and viruses avoiding a network issue ensuring no server downtime and little impact on the user.

• Informed installation users through e-mail of the latest computer viruses and had users delete potential programs. This prevented viruses from spreading and saving users’ time, propagation of the virus, and prevented networking and e-mail problems.

• Upgraded over 1,000 computers to include staging, imaging, and upgrading, configuring and transferring user data successfully within four hour sessions 98 % of the time.

• Ensured security patches and vulnerabilities were installed for assigned area and throughout installation well within allotted suspense time maintaining continued security.

• Worked with other teams to insure computers were imagined and set up in minimal time frames and met requirements before allotted suspense times.

• Ran a project to clean 83 PC’s in 10 hours saving the government 50 man-hours.

EDUCATION & TRAINING

M.A. Computer Resource Management, Webster University; St. Louis, Missouri

MA Management, Webster University; St. Louis, Missouri

Completed various computer courses to include, but not limited to: Vista, Windows XP, Windows 2007,

TCP/IP, US Government

Certificate, Computer Service Technician Specialist, US Government

MCSE with A+ Certification

Security + Certification

Contact this candidate