Gloria Wood

*** **** **** **

Oak Grove, KY *****

Experience

Teletech

July 2011-Present Customer Service Representative

* Answering multi calls

* Deliver world class customer service and build customer satisfaction and loyalty.

* Strive for one-call resolution of customer issues.

* Demonstrate judgment in the disbursement of adjustments and credits.

* Increase the customer experience by providing information on new products, rate plans, and services

Convergys

January 2009 - June 2011 Customer Service Clarksville, TN

* Answering multi calls

* Deliver world class customer service and build customer satisfaction and loyalty.

* Strive for one-call resolution of customer issues.

* Demonstrate judgment in the disbursement of adjustments and credits.

* Increase the customer experience by providing information on new products, rate plans, and services

Postal Exchange

July 2008 - December 2009 Cashier Clarksville, TN

* cash handling

* Training

* Customer service

* Retail

Tendrils

April 2004 - April 2008 Stylist Brooklyn, NY

*Handled all official company correspondence

*Typed all company documents

*Responsible for new employee training

* Keep work stations clean and sanitize tools such as scissors and combs.

* Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, scissors

* Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.

* Schedule client appointments.

* dye, or tint hair, using applicator or brush.

* Update and maintain customer information records, such as beauty services provided.

* Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.

* Operate cash registers to receive payments from patrons.

* Demonstrate and sell hair care products and cosmetics.

* Develop new styles and techniques.

Board of Education

June 2001 - August 2002 Administrative Assistant Brooklyn, NY

* Greet visitors and determine whether they should be given access to specific individuals.

* Open, sort, and distribute incoming correspondence, including faxes and email.

* File and retrieve corporate documents, records, and reports.

* Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.

* Manage and maintain executives' schedules.

* Prepare agendas and make arrangements for committee, board, and other meetings.

McDonalds

June 2001 - February 2002 Cashier Manhattan, NY

* Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.

* Answer telephones, direct calls and take messages.

* Compile, copy, sort, and file records of office activities, business transactions, and other activities.

*training

* Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

* Operate cash registers to receive payments from patrons.

Education

Belford High school

June 2004

Business Bronx, NY

Skills

Microsoft Works

Access,

Typewriting at 40-45wpm

excel

powerpoint

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