Customer Service Technician
Resume:
Holly Swackhamer
Belpre, OH. **714
Experience:
White Oak Property Research, Texhoma/Antero Resources, RedSky Land, Mason Dixon
October 2006 – Feb. 2012
Independent Contractor/Abstractor
Worked independently in the courthouse researching mineral owners and
leasehold owners and their interest into the property. I have created
filing systems worked with Microsoft Works, Excel and Spreadsheets for
data input. Type 40+ wpm.
I have worked in the following counties: In Ohio: Washington Co., Morgan Co., Athens Co., Tuscarawas Co., Belmont Co.
In West Virginia: Wood Co., Ritchie Co., Doddridge Co., Tyler Co., Wetzel Co., Pleasants Co., Hancock Co.
In Kentucky: Lawrence Co., Carter Co.
Larry Simmons Volkswagen, Parkersburg, WV
2007
Service Advisor/Warranty Clerk
Answered phone, greeted customers, scheduled appointments, gathered information and provided a written estimate with parts and labor costs to the customer, provided a description of the problem to the mechanic, provide transportation for the customer, explained the work that was performed, go over the charges of the work and a follow up afterwards.
Echard Drug Company, Vienna, WV
May 2006 - October 2006
Cashier, Pharmacy Technician
Helped the owners get their store up and running by running cash
register, assisted customers, tagged medicine bottles, stocked
shelves, faced shelves, answered phone, assisted pharmacist. Checked
in pharmacy orders and scheduled customer’s refills.
Perry and Associates, Parkersburg, WV
Jan. 2006 - April 2006
Customer Service Rep.
Tax season only: Assembled tax returns, answered multiple phone lines,
computer work such as Microsoft Works, Microsoft Excel, received
payments from customers, made multiple copies of clients tax returns,
created filing systems, created new client files, set up appointments
Hollywood Iron Works, Hollywood, FL
June 2004 – Jan. 2006
Customer Service Rep.
Created filing systems, answered multiple phone lines, received cash/checks and attach to invoices for Accounts Receivable, made copies of blue prints on Blue Line machine, typed up delivery tickets and purchase orders, sent out UPS packages, set up appointments, handled projects for eight companies, made new job folders and sent out
and received faxes. Worked with Microsoft Works, QuickBooks and Fabtrol.
Insurance Agencies, Belpre, OH.
June 1998 – May 2004
Customer Service Rep.
Greeted customers, typed up Motor Vehicle Reports, took payments and
posted to the internet, made nightly deposit, answered phones, typed
up customers Insurance Policy.
Education:
Washington State Community College Marietta, OH.
Pharmacy Technician Certification Program - Received Certificate of
Completion
Intro to Medical Terminology I & Medical Terminology II
Washington State Community College Marietta, OH.
Criminal Justice
Took electives and Criminal Justice courses also took PC Applications
such as Microsoft Works, Excel, Power Point and Spreadsheet.
Belpre High School Belpre, OH.
General courses
Diploma
Military:
United States Air Force
San Antonio, TX.
Warehouse Supply Management
Skills:
I have worked in the clerical field/office administration for 14 years. I am proficient in Microsoft Works, Excel, Spreadsheets and Outlook. I have worked independently for the past 6 years for various Oil & Gas businesses traveling to courthouses to research properties. I have completed the Pharmacy Technician course at Washington State Community College and received my Certificate of Completion. I have been in charge of inventory of the stock room and I also have experience in data work. I worked for an Insurance Agency as a CSR and I have worked in retail such as Gadzooks, Stone & Thomas, Hallmark, Reflections, Abercrombie & Fitch & Hollywood Iron Works.
I was a Service Advisor for River Town Motors in 1998 and for Larry Simmons as well as a Warranty Clerk in 2007.
References:
Scott Mollahan – 740-***-****
Robin Brant – 304-***-**** – Advantage Bank
Tracy Edgar - 740-***-****
Tara Wolfe – 304-***-**** – Bank Teller/Peoples Bank
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