Customer Service Administrative Assistant

Krystin R. Sugg

**** ****** ******, ******, ** **721

Phone: 512-***-**** or *******.****@*****.***

SUMMARY OF QUALIFICATIONS

• Proficient technical Microsoft Program skills

• Technical User Support

• Call Center Operations experience

• Data Entry experienced

• World Class Customer Service

• Problem analysis, use of judgment and ability to solve problems efficiently

• Strong verbal and personal communication skills

Five (5) years of experience as a highly skilled Customer Service representative, that has global expertise, dealing with customer relations and collections. Providing efficient and goal based customer service to promote a loyal client base.

• Professionally assisted hostile customers by staying abreast to products and

company updates

• Earned excellent marks on performance reviews in areas including work volume, accuracy, and quality

• Provided a friendly environment, by greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

• Accustom to handling sensitive, confidential records

• Demonstrated the ability to interact with customers from diverse cultures and backgrounds

• Successful in juggling multiple priorities, meeting tight deadlines without compromising the quality of work

• Administrative duties such as making copies, faxes and transferring calls

EMPLOYMENT

5/2010 – Present Administrative Assistant Tots and Toddlers

4/2009 - 8/2009 Customer Service Rep Monitronics International, Dallas, TX

10/2008 – 2/2009 Cashier/ Sales Associate HEB Grocery, Waxahachie, TX

6/2008 – 10/2008 Cashier Wal-Mart, Midlothian, TX

EDUCATION

University of Texas – Arlington Arlington, TX

35 Credit Hours towards Political Science Major

Prince George High School Prince George, VA

Diploma Received with Advanced Studies 6/2007

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