Project Manager, Program Manager

SUMMARY PROFILE

Technically sophisticated and business-savvy management professional with extensive experience in managing the entire lifecycle of large-scaled projects, from point of planning to completion. Possess a strong blend of cross-industry experience and technical expertise, with proven success in delivering projects within established timelines and budgets. Creative and resourceful in resolving issues with key talents in identifying and harnessing cutting-edge technologies to transform business performance and impact bottom-line growth. Highly proficient in developing and maintaining project plans that define tasks, milestone dates, statues and resource allocation. Expert in assessing client needs to determine project scope and schedule; committed to ensuring regulatory compliance and achieving exceptional quality of deliverables.

CORE MANAGEMENT COMPETENCIES

- Leadership and Supervision

- Strategic Planning and Execution

- Project Management / Cost Estimation Plans

- Issue / Risk Identification and Resolution

- Program Development and Implementation

- Client Education / Training and Presentations

- Data Gathering and Analysis

- Portfolio and Resource Management

- Computer System Validation

- Team Building / Staff Training and Development

- Independent Decision-Making

- Client Relationship Building / Retention

TECHNICAL EXPERTISE

- Data Warehousing / Architecture and Reporting

- Computer System Validation

- Client / Service Architectures

- Content Management Software

- Document Publishing Software

- Clinical Trial Management Software

- Windows (Operating System)

- SQL

CAREER OVERVIEW

MANAGER

PricewaterhouseCoopers LLP-Advisory Practice - Philadelphia, PA 2007-Present

- Project Leadership: Lead the implementation of various initiatives providing technical expertise and business support. Coordinate the strategic execution of plans including team coordination, issue / risk identification and resolution, and meeting facilitation to ensure compliance with project scope. Correlate with the design team and IT leads to identify and effectively resolve functional problems of project materials including communications and system builds. Refine knowledge of junior team members through coaching and providing feedback.

- Pharmaceutical / Biotech Client, Portfolio and Resource Management Capability Development: Strategically devise plans and communicate key performance indicator to involved parties. Liaise between the team and client leadership in defining risks factors and establishing mitigation strategies. Work closely with client project lead in implementing resource initiatives focused on multiple capability deployments. Oversee resource allocation for various project stages to ensure compliance with client requirements and timelines. Provide business support and technical expertise to increase the effectiveness of various components of the team. Conduct presentations in various settings, educating clients on how to effectively manage a growing group portfolio of projects. Develop and maintain long-term relationship with IT leaders and the business community to increase company visibility.

MANAGER

Deloitte Consulting - Glen Mills, PA 2005-2007

- Pharmaceutical Client, Medical Affairs Resource Allocation: Interacted with business and IT representatives to determine feasibility of existing tools that were utilized in allocating resources and defining project scopes, activity components (description, duration and effort), and key performance indicators. Conducted comprehensive market research to establish patterns and define effective materials for vendor assessment. Built resource allocation model for various projects and associated algorithms. Oversaw activities of business and IT representatives for proper tool recommendations and algorithm mock implementation.

- Energy Client, Well File Solution-Technical Delivery: Defined key indicators and conveyed up-to-date health materials to determine functionality of system development life-cycle; worked collaboratively with technical resources in establishing delivery options for each piece of functionality and relate information to IT leadership. Coordinated with IT and business leadership in evaluating delivery approach, technical delivery timeline and outlays.

- Energy Client, Records Management System-Release 2: Created project charter and system requirements specifications subject for assessment, and tracked the approval process. Gathered functional requirements through constant interaction with records management and business representatives. Validated requirements with user group to resolve conflicts that arise. Conveyed resource needs to project sponsorship and business lead.

- Energy Client, Records Management System-Release 1: Outlined comprehensive project plans and timelines, and streamlined operations of the project team. Singlehandedly managed internal and external resources through designing, building, testing and deployment initiatives. Partnered with the internal client training group in organizing and delivering presentations.

- Financial Services Client, Knowledge Management Repository: Devised information data architecture for worldwide management documentation initiative. Collaborated with cross-functional teams to define document management requirements as well as capture touch-points.

MANAGER

Accenture - Philadelphia, PA 1997-2000; 2001-2005

- Project Leadership: Responded to proposal documentation; managed project sponsor status meetings, corresponding to oral presentations with clients. Prepared and managed the approval client on Master Service Agreement and Statement of Work. Built and managed plan to ensure all projects were completed and delivered within established timelines and budget. Provided leadership to cross-functional teams throughout the entire project life cycle. Coached and mentored various analysts and consultants on individual projects and Health & Life Sciences industry work group. Assumed the role of Executive Sponsor for the Philadelphia Intern Program; conducted interviews for the open analyst position.

- Pharmaceutical Client, Research and Development Resource Management: Coordinated with individual divisions to layout the best timeline and resource estimating practices. Served as liaison between division representatives and technical teams to ensure all system limitations were strictly enforced and understood; conveyed changes in design to the technical team.

- Pharmaceutical Client, Corporate Quality Assurance Document Management Strategic Support: Created plans in alignment with client document management projects that are running in parallel platform. Worked closely with site and corporate department representatives to define existing document management operations as well as current and future requirements. Established needs versus capabilities gap analysis as well as 2-3 year strategic document management plan. Initiated “hybrid” processes and developed tools to ensure the successful implementation of an electronic-based document management infrastructure. Performed data gathering and documented information for management roles and responsibilities, version control/naming conventions, hierarchy and category definitions, retention and archival policy, as well as review and approval.

- Pharmaceutical Client, Document Management System User Interface Upgrade: Oversaw Document Management Functionality / User Interface planning with department representatives. Prepared reports to effectively support software evaluation, and coordinated user requirements functions for each software package. Partnered with client counterpart and user representatives to define requirements that reflected predetermined implementation stage.

- Pharmaceutical Client, Tax Enablement Program: Functioned as Document Management System (DMS) Subject Matter Expert (SME) on the post deployment phase. Examined existing software security configuration and implemented processes to comply with user community’s requirements. Collaborated with the training team in the development of user manuals that define specific system functions. Held refresher and advanced DMS training programs for the user community.

- Pharmaceutical Client, Integrated Records Retention: Supervised meetings with SME from each division. Documented the “As-Is” state of records retention in collaboration with the divisional SME. Coordinated with legal researchers in creating a consolidated list of legal and regulatory requirements to facilitate company records retention. Prepared gap analysis reports to reflect the variance between the “As-Is” and federal law compliance.

- Pharmaceutical Client, Clinical Trial Management System Evaluation: Held meetings with business and IT representatives on a weekly basis, and ensured proper coordination of functions of user and software vendor representatives. Generated project deliverables such as Regression Test Approach, Business Evaluation Summary, Implementation and Transition Plans.

- Chemicals Client, Computer Validation Assessment and Execution of Standard Operating Procedure (SOP) Management System: Organized executive review meetings and interacted with project sponsors to convey current level of documentation. Developed comprehensive project plans as well as required technical validation deliverables. Prepared detailed reports and other necessary information to complete the substantiation.

- Pharmaceutical Client, Regulatory Affairs Document Management and Publishing System Deployment: Spearheaded the testing of document management and publishing systems, and built interface between infrastructures. Assessed the deliverables for accuracy and completeness, as well as facilitated the deployment phase on go-live process.

PRODUCT MANAGER

Liquent - Fort Washington, PA 2000-2001

- Actively participated in research and development of new products as well as feature enhancement of existing products. Executed data gathering and competitive analysis to determine marketplace requirement and gain opportunity information from product marketing. Transformed design requirements into product vision, and conveyed information to customers, prospects, corporate, analysts and partners. Leveraged expertise on product marketing by reviewing collateral, communication of features and customer value statements to successfully roll-out new products.

EDUCATION

Bachelor’s Degree in Civil Engineering - Villanova University, Villanova, PA

AWARDS AND HONORS

Nominated for the Employer National Chairman’s Award for exceptional customer service

Won the Local Chairman’s Award for project leadership and excellent customer service

AFFILIATIONS AND ACTIVITIES

6-Year Participant, MS Society’s City to Shore Bike Tour

Active Contributor, Lance Armstrong Foundation | American Cancer Society

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