Human Resources Director

Nance Myers

**** **** ***. ** *******, WA *****

206-***-**** (h); 206-***-**** (m); *****.*****@*****.***

http://www.linkedin.com/pub/1/435/965

SUMMARY:

Human Resources professional with over twelve years of generalist experience including support of retail field and corporate based business units.

EXPERIENCE:

Starbucks Coffee Company, Seattle, WA 5/99 – 2/11

Partner Resources (HR) director

Global Technology – 2/09 to 2/11

Global Consumer Products (CPG), Seattle’s Best Coffee, Foodservice, Store Services – 6/08 to 2/09

• Serve as key strategic business partner to senior leaders (CIO/president, SVP and VP level) within client group.

• Directly manage and develop a team of up to 5 generalists who execute people strategies and programs.

• Led reorganization of Global Technology organization resulting in upgrade of talent in top leadership positions.

• Supported the implementation of HR strategic plans and tactics that enabled CPG/Seattle’s Best Coffee and Foodservice business to deliver an additional $33.5 MM/13% profit contribution increase over previous year.

• Led significant reductions in force and re-organization projects which resulted in leaner, more nimble teams

Partner Resources (HR) manager

Entertainment, Global Consumer Products (CPG) and Seattle’s Best Coffee – 2/08 to 6/08

• Served as a strategic business partner by implementing HR strategy to support business needs. This required understanding the company’s vision, strategies, plans, organizational structure, culture, operating policies, practices, and business procedures.

• Executed people strategies with CPG leadership team

• Supported International CPG growth by hiring key leadership talent and facilitating transition of moving US employees into overseas markets.

• Provided generalist support to the Entertainment business located in Seattle and Los Angeles.

• Managed a junior level generalist who provided support to the national Seattle’s Best Coffee business.

US Store Services and US Product - 1/06 – 2/08

• Client base for Store Services & Product included internal communications, US product/category management, call center, customer strategy, and business planning and retail implementation.

• Selected as representative for US business to work on a cross functional global team responsible for planning and executing 2008 employee engagement survey.

• Actively partnered with staffing and training teams to drive assessment, selection and development of employees within client group. Assisted with staffing to improve time to fill on call center roles from 33 days to 20 days and increased interview to hire ratio from 30% to 70%.

• Drove succession planning for managers, directors, and vp’s within the entire store services and product business groups. Responsibilities included training on core competencies as well as creating a process to transfer field-based partners into SSC based positions.

• Led a restructuring for the customer service organization to create efficiencies and improve employee retention and engagement. Responsibilities included organizational alignment, management top grading and change management.

• Created and implemented training plans for clients including leadership development and skill-based training.

• Seen as a leader within HR and consistently asked to provide mentoring and training for new HR team members across the organization.

Field Based Partner Resources (HR) manager – Pacific NW region - 7/01 - 1/06

• Partnered with senior level operations team to implement HR strategies that supported an 8% increase in comparable sales and 20% profit contribution in the most mature market for Starbucks. Client group included Washington state field operations team which includes over 200 stores in a high-volume, fast paced environment.

• Managed team of 2 HR generalists that provided HR consulting services to management and front line employees in the areas of employee relations, performance management, training, leadership and talent development, staffing, employment law and compensation.

• Partnered with Operations Leadership team, Staffing and Training to create and implement employee development strategy that leveraged staffing and training resources that resulted in a strong bench.

• One of 20 selected high-potential employees to participate in year-long professional development program (Accelerated Development Program).

Partner Resources Associate (formerly HR representative) – Pacific NW region - 4/00 - 7/01

• Provided HR generalist support for the Washington & Idaho field operations team that included over 200 stores in a high-volume fast paced environment.

• Worked closely with the leadership team to enhance their organization by focusing on performance management, organizational strategy, and counseling on employee relations issues.

HR Records Supervisor - 5/99 - 4/00

• Led a team of 13 employees that updated and maintained data for over 40,000 employees.

• Led process improvement initiative to reduce work for stores and increase accuracy of data changes – resulted in creation of online solution still in place today.

• Partnered with payroll to implement a call center that provided immediate support to resolve pay issues.

Northwest AIDS Foundation (Lifelong AIDS Alliance), Seattle, WA 7/93 - 5/99

The largest non-profit agency providing support services for people living with HIV/AIDS in Seattle/King County.

Support Services Manager - 4/98 - 5/99

• Managed a team of 7 employees to provide facilities, administrative, IT and volunteer resources to the agency.

• Created and maintained $900,000 budget.

• Responsible for negotiating and purchase of all equipment and supplies.

• Led project to transition the agency from two separate sites into one building.

Volunteer Services Supervisor - 7/93 - 4/99

• Managed a team of 3 employees.

• Recruited, trained, scheduled, supervised, and evaluated over 1000 volunteers and interns.

• Led staffing for all fundraising events including annual NW AIDS Walk involving 800 volunteers over a 24 hour period to raise over a million dollars.

• Presented diversity awareness training to all incoming volunteers.

Cunningham Gallery, University of Washington, Seattle, WA 6/89 - 7/93

Fine art gallery featuring juried and curated exhibitions of local women artists.

Gallery Director - 6/89 - 7/93

• Directed all operations for a non-profit fine arts gallery on the University of Washington campus.

• Coordinated and participated in annual jury selection of artists for solo exhibits throughout the academic year.

• Led and directed a team of interns that assisted with coordination and installation of all shows.

EDUCATION:

B.A. Art History – University of Washington, Seattle, WA, 6/89

Minor: Modern European History

CERTIFICATION:

Professional in Human Resources (PHR), December 2001

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