Customer Service

TRACEY T. WINNS

*** ***** ****** ****** ********* C

Charleston, South Carolina 29403

843-***-**** Home 843-***-**** Cell

jx6g4b@r.postjobfree.com

CUSTOMER SERVICE SPECIALIST

Educated and energetic professional recognized as a quick learner with knowledgeable computer skills and the unique ability to manage several tasks in stressful environment. Excellent communicator seeking a challenging position, utilizing current skills and abilities, with the opportunity for professional growth.

• Bookkeeping • Customer Service

• Inventory Control • Detail Oriented

• Cashiering • Supervisor/Management

PROFESSIONAL EXPERIENCE

K-MART, Mt. Pleasant, South Carolina April 2010- December 2010

Jewelry Lead July 2010-Present

• Responsible for updating displays, checking signs and label for accuracy

• Responsible for uploading delivery trucks and for providing quick and friendly service

Customer Service Representative April 2010-July 2010

• Responsible for service desk, supervising cashier and reconciling tills

WAL-MART, Mt. Pleasant, South Carolina April 2009-August 2009

Sales Associate

• Responsible for stocking and pricing merchandise

• Provided superior customer service while maintaining company objectives

THE CITADEL, Charleston, South Carolina August 2005-April 2009

Laundry Worker September 2008-April 2009

• Responsible for checking in/out cadets faculty and staff clothing

• Responsible for general laundry duties such as pressing, folding and washing clothes

School & Office Supplies Merchandiser May 2006-September 2008

• Responsible for inventory control and handling damage items

• Responsible for ordering supplies and preparing purchase orders to maintain stock level to meet customer satisfaction

Administrative Assistant August 2005-May 2006

• Stocked and tagged merchandise, and operated the cash registers

CATO, Charleston, South Carolina January 2005-September 2005

1st Assistant

• Managed all day-to-day operation including bookkeeping, payroll, employee training and customer service

RACK ROOM SHOES, Charleston, South Carolina November 2003-February 2005

Manager Trainee June 2004-February 2005

• Screened and interviewed employment candidates

• Effectively trained and supervised office personnel

Sales Associate November 2003-June 2004

• Operating the cash register, responsible for inventory control and handling damage items

• Organized and executed the displays and signs of regular, promotional and seasonal

Tracey T. Winns Page Two 843-***-****

ADDITIONAL EXPERIENCE

SPHERION, North Charleston, South Carolina April 2003-November 2003

Shipping/Receiving Clerk

• Stocked parts, recorded and cataloged items in database

• Assisted in retrieving parts for assembly floor work orders

• Prepared and packed UPS, FedEx, USPS, and RPS shipments

• Identified, verified, and received parts optimizing the computerized database

MAIL BOXES ETC., Charleston, South Carolina August 2001-March 2003

Store Manager July 2002-March 2003

• Hired, supervised, scheduled, and effectively trained office personnel

• Maintained daily updates of account payable/receivable using QuickBooks

• Prepared daily bank deposits, monthly financial reports, and billed account holders

Customer Service Representative August 2001-July 2002

• Distributed mailbox holders mail and stock merchandise

• Maintained various duties in office include answering phones, faxing, coping and scanning

• Prepared and arranged USPS, UPS, FedEx, and RPS shipments and packaging of visitors merchandise

BI-LO GROCERY STORE, Charleston, South Carolina January 2000-January 2002

Customer Service Supervisor May 2001-January 2002

• Trained, supervised staff of 12 employees with department

• Assisted bookkeeper with bank deposits and reconciled tills

• Maintained various office duties such as ordering of supplies and closing service center down

Cashier January 2000-January 2001

• Operated the cash register and assisted courtesy clerk with bagging groceries

COMPUTER SKILLS

Proficient with Microsoft Word, Excel, Internet, and E-mail

EDUCATION AND SPECIAL CERTIFICATIONS

Virginia College; Charleston, South Carolina

Pursuing degree in Medical Billing and Coding

St. Andrew’s Parish High School- Graduated June 1998

Commissioned Notary Public, South Carolina State-Status, current

REFERENCES

Furnished Upon Request

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