Customer Service Administrative Assistant

EVENT COORDINATOR

Extremely organized with a background in successful planning and seamless execution of exceptional meetings and events. Expert in managing facilities, schedules, travel, and accommodations. Successful track record of creating venue and planning agendas. Proven ability to balance priorities, meet tight deadlines, and produce superior quality. Known for thriving in a dynamic, high-pressure environment. Key skills include:

• Personnel Management • Team Building & Training • Talent Recruitment • Customer Satisfaction • Organization & Follow-Through • Relationship Management • Travel Arrangements • Project Management

Experience

Canfield Scientific, Inc. September 2011 – Current

Front End Receptionist/Administrative Assistant

Handle all front-end duties (i.e. phone, visitors) as well as booking conference rooms, shipping supplies, managing FedEx and UPS billing. Taking technical support phone calls and inputting/prioritizing them into database.

• Work with all departments to ensure best experience/outcome for all customers

• Planned offsite meetings for Clinical Project Team

• Worked to ensure all standard operating procedures are followed at all times by all employees in the event of a Federal Audit

Party Rental Ltd. August 2007 – January 2011

Customer Service Team Leader/Senior Account Representative

Collaborated with event specialists from the hospitality industry to plan and design events. Work within client’s budget to ensure that they were getting everything they needed and wanted while staying within their budget.

• Worked with clients to plan mutually beneficial events to advertise both companies to bring in more business

• Used problem solving skills to work through any issues that arose before, during or after any events

• Exceeded customer expectations by locating hard to find items and recommending suitable alternatives for out of stock items

• Worked one on one with clients to design events in showrooms in NJ, NY and CT

• Successfully developed and implemented contingency plans for adverse weather conditions

The Fragrance Foundation October 2006 – February 2007

Special Events Coordinator

Planned annual Fragrance awards as well as board meetings, breakfasts, luncheons and other pop-up meetings as needed.

• Developed theme and ballots of 2007 FiFi Awards at the Winter Garden at the World Financial Center

• Organized the details of special events, travel arrangements, corporate agendas and itineraries

• Planned and coordinated corporate breakfasts and luncheons and developed presentations for related on- and off-site meetings

Ome Caterers April 2006 – September 2006

Assistant Events Coordinator/Staff Coordinator/Event Captain

Worked on events from inquiry to completion. Worked with budgets of $1,000 to $500,000 and events from small dinner parties to weddings and bar/bat mitzvahs and huge non-profit events.

• Organized events for inquiry to completion by utilizing meetings with clients, vendor research and support from the Managing Partner

• Billed and confirmed all staff hours for each event and completed expense reports related to all events weekly

• Interviewed, hired and trained and scheduled all wait staff, cooks, captains and bartenders for all events

• Responsible for going on site visits, preparing Captain’s Instructions, creating menu’s and proposals and ordering equipment from vendors including rentals, linen, entertainment

• Negotiated and confirmed contracts with clients and vendors

• Designed floral arrangements for events

Universal Music Group May 2001 – April 2006

Intern, Assistant & Coordinator

Worked in a fast-paced environment with constant deadlines and changing needs. Used budgets and artist’s vision to create events for album releases, after shows and album signings.

• Worked within budget and artistic constraints to book events to promote recording artist’s albums and tours

• Seamlessly orchestrated industry events, with large and small budgets

• Served as primary point of contact for events for all involved vendors

Education

Monmouth University Graduated May 2003

• Bachelor of Arts – GPA 3.7

• Double Major in Communications and Music Industry

Skills

• Proficient in Microsoft Office Suite

• Experienced in all facets of Social Networking Media

• Familiar and comfortable working within different operating systems including Windows and Mac OSX

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