Technical Writer, Desktop Publishing, Content Management

Marcus Carpenter

*** ***** **

Richmond, Virginia 23223

434-***-****

**********@*****.***

Objective

Seeking a career with a progressive organization where I can utilize my skills, knowledge, and experience in organization, time management, training, editorial, and technology that allows for knowledge advancement and growth.

Work Experience

Technical Writer

3/2008 - Present -- First Health Services Corporation, Glen Allen, VA

 Write and edit process mapping, policy, procedure, and develop templates for systems and software.

 Conduct analysis of client systems administration and operating procedures to identify documentation needs. Prepares or revises documents to illustrate the results of the needs assessment or workflow meetings.

 SharePoint Administrator responsible for documentation storage and retrieval for internal departments, documentation management team, and training department.

 Content manager for departmental intranet site, which facilitates communication to internal and external customers.

 Create documentation libraries and reports to support new project initiatives.

 Capture and document System Development Life Cycle (SDLC).

 Responsible for the archive process and data retention cycle for technical documentation using SharePoint and PVCS.

 Facilitate beneficial issue resolution on documentation storage issues.

 Participate in cross-functional task forces to identify and document functional requirements, work flow, information sources and distribution paths, and system specifications.

 Manipulate, convert, and design graphics materials using PhotoShop and Visio.

Senior Editor

5/2007 – 03/2008 -- Matthew Bender & Co. Inc., Charlottesville, VA

 Leadership role in a team of legal analysts to interpret and organize primary law, court rules, and jurisprudence data.

 Content management for online and offline products using EAS, ECS, Microsoft Word, and NEPTune.

 Programmatically and/or manually hard coded XML data using Abortext XML editor.

 Managed document versioning and style sheet storage using XPP Content@ repository, Documentum, and mainframe datasets.

 Regulated team members’ metrics, production flows, schedule adherence, and quality control of production within a jurisdiction.

 Maintained fielded mainframe data while using batch jobs and parms to create datasets.

 Regulated macro creation and development of desktop publishing manuscripts.

 Trained and served as a mentor within the editorial group.

Editorial Operations Coordinator

3/2005 - 5/2007 -- Matthew Bender & Co., Inc., Charlottesville, VA

 Coordinated daily functions of an editorial team that consisted of 12 states and 100+ product lines.

 Managed Revenue Forecast Proposals (RFPs) for 12 jurisdictions on a quarterly and annual basis, which included print and electronic products and services.

 Managed the flow of converted mainframe and XML coded data to global offshore vendors for electronic, print, and disc format.

 Assisted the manager of editorial operations in examining editorial processes and defining new business opportunities.

 Developed extensive Microsoft Excel Pivot tables and Access queries to analyze production metrics to identify possible enhancements and time saving procedures.

 Possess excellent oral and written communication skills.

Coordinating Editor

11/2000 – 3/2005 – Matthew Bender & Co., Inc. Charlottesville, VA

 Validate and update cross references, ensure parallel cites, Shepardizing, and Bluebooking case cite functions run properly.

 Assisted senior members of editorial team in analyzing legislative data.

 Validate data for all media prior to data sign-off (i.e., before data goes to CD, online, state tapes and Westlaw).

 Content management for online and offline products using EAS and Microsoft Word.

 Merge, update, proofread, and coordinated data within several product lines.

 Maintained macros used within templates for desktop publishing assignments.

 Create, edit, and convert pieces or entire publications using Xerox imaging software and Adobe products.

Education

James Madison University – 1999 – 2000

 Biology

Piedmont Virginia Community College, Charlottesville, VA

 Associate Degree – Business Administration

 Continuing education

Skills

Remedy, Adobe Creative Suite, Acrobat Professional, Microsoft Office, Business Intelligence, SharePoint, DTD, Pagemaker, XML/HTML languages, XyEnterprise Content@, Documentum, Arbortext XML Editor, WordPerfect, Xerox DocuImage System Scanner and software.

References

 Cindy May 434-***-**** x4788 *****.***@**********.***

 Garry Via 757-***-**** *****.***@**********.***

 Chad Gebhardt 434-***-**** ****@**.**********.***

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