Project Management

Susan L. Keaney, PMP

*** ****** **** *****, ** **642 ********@*******.*** 412-***-****

QUALIFICATIONS AND BACKGROUND

Over 30 years of progressively increasing responsibility and expertise delivering program/project leadership and strategic visioning to projects and organizations; developing and implementing customized client solutions; managing complex engineering and technology programs, projects and organizations; assessing, facilitating, and advising external and internal projects and operations; developing, implementing and operating Project Management Offices and disciplined management control and reporting systems, policies, and procedures; negotiating and managing prime contracts and subcontracts; assessing and ensuring compliance with governmental and industry standards and policies; and preparing/negotiating claims and counterclaims as both prime and subcontractor.

EXPERIENCE

TRIAD Management Consulting LLC December 2011 to Present

President – President and founder of consulting organization (http://www.triadmgmt.com) specializing in program/project, strategic and operations management and training for profit and not-for-profit organizations. Conducted needs assessments and capability audits, and tailored implementations, training, and/or integrated solutions for strategic/business alignment and successful delivery of large complex projects.

Ansaldo STS US April 2010 to November 2011

Vice President, Program Management - Created, implemented, and executed the ASTS Program Management Office (PMO.) Directed and provided project executive oversight and governance to over 85 concurrent projects ($30M to $250M) and multiple bid proposal efforts. Identified and implemented best practices, process improvements and company wide policies and procedures. Transitioned PMO to global model. Served as primary customer liaison to ensure superior service, timely problem solving, customer satisfaction and delivery to contract requirements, including claim identification, management, negotiation and settlement. Trained, coached and mentored over 70 program/project managers and PMO staff. Established and implemented risk management program. Increased EBIT and revenue/cash collection in 2010 by 17%.

Westinghouse Electric Company LLC May 2007 to March 2010

Manager, AP1000 Engineering Product Delivery - Managed engineering functions in area of specialization in support of Westinghouse products, equipment, and services related to the commercial nuclear industry. Directed overall operations to ensure that compliance agreements and Westinghouse objectives were met. Proactively developed, and implemented creative initiatives to cost effectively achieve goals and ensure customer satisfaction. Promoted and enabled professional and technical development of skilled and diverse staff. Transitioned utilization of the engineering schedule to a scope management and delivery tool with direct linkage to construction and supply chain requirements to support the new build in China and US EPC contracts. Managed Engineering Earned Value Management System (EVMS) development for reporting to the DOE, NuStart and EPC customers. Coordinated and tracked aspects of engineering technical risks. Led the engineering staff to define schedule inputs, reporting and tracking mechanisms for design deliverables. Developed technological and engineering methods and applications to address complex technical issues encountered by EPC customers, changing regulatory requirements, making process/productivity improvements, or providing advanced solution techniques specific to the nuclear industry. Developed and implemented alternative approaches and work around plans that overcame cost/schedule constraints and satisfied customer needs and requirements. Developed, implemented and led engineering risk management program.

TRIAD Management Consulting LLC May 2005 to May 2007

President – President and founder of consulting organization (http://www.triadmgmt.com) specializing in program/project, strategic and operations management and training for profit and not-for-profit organizations. Conducted needs assessments and capability audits, and tailored implementations, training, and/or integrated solutions for strategic/business alignment and successful delivery of large complex projects. Directed the assessment of a Project Management Office (PMO) for a large engineering firm, conducted an in-depth lessons learned analysis of a multi-national, multi-disciplined project for the U.S. Coast Guard, and provided strategic planning analysis for several not-for-profits. Developed and implemented project management protocols, schedules, procedures and methodologies for a large ($650M) US DOE funded, engineering design project with consortium members, multiple design partners, subcontractors and cost-share participants. Served as prime customer interface for project/contract management to ensure on-time, on-budget delivery and customer satisfaction.

Learning Sciences International: July 2004 to May 2005

Project Executive - Planned and executed the delivery of specific business and technical solutions in support of LSI business objectives, including multimedia and online course production, and ongoing operations. Re-engineered business processes to ensure alliance and integration of customer and organizational values and methodologies, including cross functional team building and training. Served as the strategic resource for the development and delivery of project management information and process discipline to LSI, including well-disciplined project management protocols, from proposal generation through project closedown, risk analysis and management to lessons learned analysis and implementation. Provided leadership in developing, planning and implementing comprehensive project plans and corresponding project management methodologies in support of on-time, on-budget delivery of all projects, courses and strategic/operational activities. Led, coordinated and facilitated process improvement initiatives related to enhancement of LSI operations and projects.

Mellon Financial Corporation: April 2002 to May 2004

Vice President and Senior Project Manager – Directed the project management of the outsourcing of back and middle office systems and related support and operational functions for large, complex investment and asset managers. Executed risk management, quality assurance, change management, and business process management programs and initiatives. Led and managed efforts to develop and implement solutions and standardized project management methodology and served as the central point of contact for each project for the client and within Mellon.

Independent Consultant August 2001 to April 2002

Provided program, strategic and operations management consulting services to various business and not-for-profit organizations. Conducted extensive project management training in embedded and classroom environments for a variety of financial services, on-line sourcing, and professional services organizations.

Cambridge Technology Partners: January 2000 to August 2001

Project Support Office Partner – Directed, supported and mentored program and project managers; delivered specific services and solutions to clients and project teams; provided overall project management leadership. Designed Program Management Offices (PMOs) for multiple clients and industries. Conducted project assessments and recoveries of large complex projects. Led project/program planning initiatives; facilitated risk assessment and design of risk management strategies; developed and reviewed cost/schedule estimates; developed and delivered training on project management processes/tools and conducting engagement health checks and assessments, including independent QA. Key customer liaison for project performance.

Westinghouse Electric Company, LLC November 1979 to January 2000

Deputy Director, SAP (January 1999 – January 2000) - Implemented and deployed SAP R/3, including process re-engineering; initial and final configuration; data conversion; user acceptance, system and integration testing; and training. Designed testing and data conversion scenarios, developed and conducted project management and SAP training courses and prepared supporting materials/documentation.

Deputy Director, Ukrainian Nuclear Fuel Project (January 1998 – December 1999) - Negotiated, placed and managed a $35M contract with the U.S. DOE. Negotiated subsequent follow-on contracts for additional scope.

Manager, Program Control and Contract Administration (March 1989 – January 1998) - Created and directed a full-service Project Management Office and supporting systems for a large, government-funded multi-year, multi-national nuclear power plant project. Managed the prime contract, six domestic subcontracts and over 40 domestic and international subcontractors/vendors. Developed, implemented and lead the AP600 International Engineering Program. Implemented and managed the AP600 Document Central File and Repository. Managed Government Accounting and interfaced with Defense Contracting Audit Agency (DCAA) and related agencies for contract closeouts, preliminary and final rate negotiations, disclosure statements, and incurred cost audits.

Manager, Program Control (December 1984 – March 1989) - Directed and provided project management support activities for large U.S. government funded projects, including planning, scheduling, budget and cost control, work authorization, configuration management, cost/schedule analysis and performance reporting activities. Created and maintained a validated management control system. Coordinated and contributed to major DOE/DOD/NASA proposals.

Planning Engineer (November 1979 – December 1984) - Provided project management control activities for a large, government-funded nuclear power plant project and multiple government and commercial projects. Created supporting policies and procedures, work plans and monthly reports.

EDUCATION

B.A., Psychology, Wittenberg University

M.B.A., University of Pittsburgh

CERTIFICATIONS

PMP Certified through the Project Management Institute (PMI)

ADDITIONAL INFORMATION

Senior Faculty member in Project Management, American Management Association

President of Pittsburgh PMI Chapter

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