IT Project Management

JOHN ABELS, PMP

SUMMARY PROFILE

Technically sophisticated and business-savvy professional with extensive experience in managing enterprise IT project life cycle, from point of planning to completion. Background includes business analysis and client engagement with key talents for communicating with both technical and non-technical resources.

Competitive Advantage:

- Strong leadership and team building expertise with proven success in working with various business units.

- Proficiency in assessing client needs to define project scope, budget and schedule.

- Creative and resourceful in resolving issues with key talent for identifying and harnessing cutting-edge technologies to transform business performance and positively impact bottom-line growth.

- Vast knowledge of various IT platforms and integrations, including Windows 2000/XP, MS Office Suite, Web Browsers, TCP / IP, Microsoft LiveMeeting, Microsoft SMS, Active Directory, Cisco Routers and Cisco Catalyst Switches.

KEY EXPERTISE

- Lead Planning and Implementation

- Risk Management / Quality Assurance

- Development of Full Scale Project Plans

- Project Management Software

- People Management / Team Building

- Management of Project Budget

- Planning and Scheduling of Project Timelines

- Project Evaluations and Results Assessment

PROFESSIONAL EXPERIENCE

Pfizer Worldwide Technology - New York, NY

SENIOR MANAGER 2005-Present

Render end-to-end technical support and communication solutions through an extended set of channel programs and media opportunities including solution development, planning support and project management.

- Definition of Infrastructure Requirements for External Contract Research Organization: Recommended technical system for connectivity between Pfizer and outside CRO to maintain compliance with FDA. Built standard desktop operating infrastructure and network bandwidth requirements from system analysis and fax machine infrastructure. Created business continuity plans and sophisticated system support procedures.

- Development of Executive Support Service Model: Devised a robust desktop support plan for VPs and senior executives. Interacted with senior executives to determine requirements and recommend suitable business solutions. Outlined standard operating procedures to effectively support client inquiries; introduced a new practice for helpdesk calls (flagged in ticket system) and routed procedure for issues management / resolution. Built and managed a high quality team consisted of five technicians accountable for the daily execution of support services.

- Exchange 2003 Migration: Strategically devised plan to reduce client downtime during the migration of 6000 mailboxes from Exchange 5.5 to Exchange 2003. Defined key issues and outlined solutions to assure successful migration.

- Server Virtualization Project: Trimmed down physical footprint of servers by capturing suitable candidates for virtualization through system utilization assessment. Partnered with application owners in developing migration strategy to boost business continuity and prevent disruptions.

- Active Directory Migration: Developed migration strategy from existing on-site technical resources that resulted in the successful transfer of 4000 users from NT 4.0 domain to Active Directory. Resolved technical issues that arise during the process. Regularly interacted with the lead project manager to provide real time updates.

Pfizer Business Technology - New York, NY

MANAGER 2001-2005

Augmented cross-divisional partnership with Pharmaceutical Division with WebEx. Analyzed current trends in utilizing and implementing advanced services to boost end-user output.

- Vendor Management: Successfully negotiated global contract that saved the company by $160K annually.

- Standard Desktop Operating System: Established customary desktop operating infrastructure for Pharmaceutical Division clients with more than 3000 users.

- Process Improvement: Optimized organizational efficiency by streamlining Operating System versions and application suites to a general set. Devised and facilitated standard software packaging setting to maintain consistency with software installation.

- Tablet PCs for Sales Force Project: Led the implementation of standard configuration for the tablet PCs for sales representatives.

ADDITIONAL EXPERIENCE

Pfizer Business Technology - New York, NY

INTERN, DESKTOP SUPPORT 1998-2001

EDUCATION

Master of Science in Information Systems - 2007

Steven’s Institute of Technology, Hoboken, NJ

Bachelor of Science in Healthcare Administration - 2001

St. John’s University, Jamaica, NY

PROFESSIONAL DEVELOPMENT

Cisco Certified Entry Network Technician (CCENT) - 2009

Global Knowledge: Cisco Inter Connecting Network Devices - 2009

Global Knowledge: IT Project Management - 2007

PROFESSIONAL AFFILIATION

Certified Project Management Professional, Project Management Institute (PMI)

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