Customer Service/Administrative Assistant

Roberta C. Tuck

SOFTWARE

MS Windows

MS Office(Excel, Word, PowerPoint, Access)

MS Outlook/Outlook Express

CutePDF Writer

ProComm+

File Maker Pro

Lotus SmartSuite

Monarch

U.S. Healthcare Systems & databases

JDEdwards Reynolds Systems [Era, RADAR (ReyAdvancedDlrAppResource), Project Track+Vax]

SKILLS

Order Processing

Receipt and order verification - including investigation of source/validity through various systems and databases; Training Order Processors and delegation of work; Multiple system order entry; Creation of improved processes for efficient customer order entry; Creating and routinely sending installation productivity and sales reports for upper management, sales, shipping and installation teams. Creation of processes and forms in order to effectively obtain all pertinent and essential information for the use of other departments for sales and installations.

Customer Service/Sales

High Volume Call center - calls from businesses/individuals placing and inquiring about product and service orders; Verifying, entering and tracking orders through all processes to insure successful delivery and customer satisfaction; Effective communication to insure continual improvement of business and excellent customer relations. Successfully diffusing anger or displeasure of customers, and appropriately correcting any issue of discontent, to deliver excellent customer care. Participating and excelling in sales incentive opportunities, whenever sales promotions were offered to customers through customer service.

Secretarial

Maintaining schedule calendars, sales meetings, conference rooms and making all travel arrangements; Receiving and accommodating guests; File/document management; Postal mail; Word Processing; Email; AR/AP; Receptionist and reception relief - operating low and high volume switchboard systems (up to 25+incoming/outgoing lines).

Administrative Assistant

Investigative/Administrative duties to insure accurate operation of computer hardware, software and data in accordance with government regulations and other criteria; Updating and maintaining database of equipment inventory; Documenting software and hardware fixes and patches from manufacturer websites; Maintaining functionality of links on company web page; Setting up software and issuing laptop PC’s.

Accounting

Investigation of payments via checks received at lockbox remittance addresses to determine appropriate credit amounts to correct business accounts. Creation and maintenance of spreadsheets used to track accounts and ensure that each payment was correctly remitted. Cash handling when working retail. Accounts Payable and Accounts Receivable used mostly in office as Executive Secretary. I also have experience with AP/AR in temporary assignments.

EMPLOYMENT

Reynolds & Reynolds Senior Order Processor/Profiler July 2005 – Feb 2010

Duluth, GA 30096

Michael’s Crafts Front-End Manager/Customer Service Oct. 2004 – July 2005

Tucker, GA

Handy Ace Hardware Manager-Paint Dept Sept. 2003 – Sept. 2004

Tucker, GA 30084

Reworks Furniture & Art Owner/Artist Oct. 2002 – August 2003

Tucker, GA 30084

TEMPORARY ASSIGNMENTS

(through Volt, Kelly Services, StaffMark, Caldwell & Randstad) July 1996 – Oct. 2002

Abbott Diagnostics Office Manager 6 mos.

Atlanta, GA

SunGard Recovery Systems Y2K Admin/Clerk 8 mos

Roswell, GA

Aetna US Healthcare Grievance/Appeals CSR 11 mos

Alpharetta, GA

Laporte Water Technologies Executive Secretary/CSR 10 mos

Alpharetta, GA

Lucent Technologies Remittance Processing/AR Clerk 12 mos

Alpharetta, GA

Delta Apparel Customer Service Representative 9 mos

Duluth, GA

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