Customer Service Administrative Assistant
Resume:
Shelia Agrella
Antioch, TN 37013
jwpv6a@r.postjobfree.com
Profile
I’m a trustworthy, reliable, dependable, confidential, honest, hard worker, committed to providing excellent office assistance. I interact well with all levels of personnel. I’m detail-oriented and am able to multitask with ease. I always appreciate the opportunity to learn new skills. I am also a self-starter who works well independently or as a team player.
Skills
Excellent telephone operations and reception skills
Strong communication skills; verbal and written
Data entry, word processing, typing (60+ wpm), & 10-key (9k-10k kph)
Computer skills include Windows, MS Word, Excel, Quick Books, AMSI, Marx, People Safe, Med force, Citrix, Outlook, Acrobat Reader, & Internet research
Experienced in Accounts Payable, Accounts Receivable, basic accounting, data archiving, customer service, and collections
Experience
10/10 - 12/10 CSI Company/Caremark Rx, Nashville, TN
Pharmacy Benefit Management Operations
Processed Medicare Part D returned mail
Sorted mail (by codes), prepped, scanned, made copies, and applied postage to outgoing mail
Daily data entry; updated mailing addresses on mail that was returned using Citrix, Med-force, Marx, & People Safe software to obtain most current addresses
06/04 - 07/10 Schatten Properties Management Co., Inc., Nashville, TN
Receptionist/Administrative Assistant
Answered phones, directed calls to proper person/voice mail
Greeted Public & made comfortable until their party was available
Assistant to CEO, CFO, Accounting, Collections & Insurance Departments
Streamlined & assisted with creation of the Collections Department
Created/designed spreadsheets, memos & miscellaneous papers for various departments/personnel
Copied and input all Company Checks, NSF Checks and deposits
Maintained & distributed monthly reports for Check Log & NSF Log
Received, checked, & distributed/stocked supplies
Minor maintenance on all office machines
Retrieved and distributed faxes
Responsible for all Company mail and shipping/receiving
Set up conference room for Board Meetings
On occasion, ran Company errands and entered Journal Entries
Assisted President & Regional Property Managers with miscellaneous tasks when needed
06/03 - 06/04 Napier- Sudekum Dental Clinic, Nashville, TN
Front Desk/Receptionist
Answered phones
Scheduled appointments
Responsible for treatment plans & verifying insurance
Calculated & collected patient liable amounts
Assisted patients with any questions regarding payment and/or treatment
Occasionally assisted in processing insurance claims
Assisted with creating new patient charts; front office filing
Input patient data using Soft dent software
11/02 - 04/03 Care Consultants, Madison, TN
Nursing Assistant/Caregiver
Assisted patients with getting dressed for the day
Bathed, shaved, and assisted with daily medications
Made sure each patient was taken to the dining room for meals
Lighthouse keeping and laundry
09/01 - 02/02 Zany Brainy, Fremont, CA
Receiving Specialist/Retail Cashier
Responsible for receiving and checking merchandise as it arrived
Retail customer service
Cashier and assisted with special projects assigned by store manager
02/01 - 08/01 Coordinated Projects, Incorporated, San Jose, CA
Administrative Assistant
Answered phones
Assembled marketing packages
Purchased office supplies
Made Company bank deposits
Typed proposals/contracts
Assisted Office Manager with A/P, A/R (Quick-books 00/01)
Designed business cards & stationary for outside service personnel
Handled all company mail
Ran Company errands
11/00 - 02/01 Office Team Employment Agency, San Jose, CA
Administrative Assistant and Receptionist positions
Attended to phones, faxes, and greeted public
Made copies, miscellaneous typing projects as assigned
Miscellaneous office duties
Certificates
Receptionist Training Course, Sunnyvale, CA (Certificate)
Customer Service Training Course, Sunnyvale, CA (Certificate)
Basic Life Support Training Course, Nashville, TN (Certified)
HIPPA Training Course, Nashville, TN (Certificate)
Education
Evangeline Parish Career Development School, Vidrine, LA (Certificate)
(Studied the operation of Business machines/equipment)
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