experienced customer service supervisor
Resume:
Jessica L. Hays
**** *. ******** *** *-***, Woodridge, IL. 60517
jwl6rz@r.postjobfree.com
Summary
I am a well-organized professional, who is accustomed to a fast-paced work environment. I am also a consistent self-starter who is skilled with a creative and enthusiastic management style. Displays exceptional customer service skills and projects positive work ethic.
Objective
To attain a challenging position where I can advance my knowledge, utilize my skills, and also have an opportunity for professional and personal growth.
Work History
Whole Foods Market, Willowbrook, Il.
Customer Service/Supervisor April 2008-May 2009
Greet, assist and communicate well with customers & Team Mates.Create incentive programs for cashiers Communicate cashier issues to Leadership & notify Leadership of any monetary problems from the day.Count down & check out cashiers at the end of their shifts.Complete daily productivity for the floor. Order department supplies.Head the daily huddles. Practice & educate cashiers/customers about WFM Core Values.Assist departments in special orders & catering duties.Support & assist Assistant Team Leaders & Team Leaders.Have a recap of the day with the cashiers as they come in to get a pan.Opening the safe & the loan drawer in the morning & closing them down at night.Execute & maintain floor duties- break chart, assist cashier needs, key overrides, all customer returns & script pick up, answering the phones & transferring to the proper department, making announcements, listening & resolving any customer concerns or comments. Take loans & pickups for cashiers as needed. Finding duties for the cashiers & bagers when we have down time. Watch customer flow & prepare the department for rushes. Clean & sanitize the department on an hourly basis. Fill sweep & temperature logs on an hourly basis.Thinking of creative ways to make the department run smoother & "greener".
Customer Service/Cashier, Front End July 2007-April 2008
Clean & sanitize department.Boost team moral.Relay important information to other team members.Support & assist Supervisors & Team Leaders.Efficiently ring customer orders & process store requests.Practices WFM Core Values & Satisfies & Delights customers.Manage front service desk. Duties include greeting customers, visitors, taking special orders, making announcements, answering all phone calls & transferring properly.Accountable for Customer Service desk responsibilities & duties.
United Rentals / Highway Technologies, Inc.Support Services, File Clerk March 2006-June 2007
Processed DPR sheets, invoices & contracts.Serviced incoming calls from field agents.Accountable for accurate data entry.Created, maintained & managed filing system.
Other Experience
Agriculture experience as a landscapist. Experienced restaurant waitress, dishwasher, table busing, hostess, etc.Band Manager since 2003.Experience in building & renovating home properties by laying block. Experience caring for children and organizing activities for day camps
Education
University of Vermont 2006-2007
Area of study: Environmental Science and Wildlife Conservation.
Downers Grove North High School Graduated 2006
Area of study: Science/general.
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