Customer Service Specialist
Resume:
Shannon Bryant
Newark, NJ *****
Home: 973-***-**** Email: ***********@*****.***
Objective
To obtain a challenging and rewarding position as an Administrative Assistant, where I can utilize my recent Software application training. I am a hard-working professional, committed to serving clients and can contribute to the growth of your office.
Summary
Detail oriented Highly organized
Problem solving Excellent communication skills
Proficient written and oral skills
Work well under extreme duress, alone or in a team environment Able to interact with all levels of management
Personable and courteous
Experience
Customer Service
Handled 100+ incoming calls daily
Provided excellent customer service by problem solving and troubleshooting
Worked diligently to make sure all customers’ problems were resolved to their satisfaction.
Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression of company to customers and employees.
Medical Billing/Coding
Interacted with Insurance Companies
Claims processing and follow-up
Supported customer and or account representative in understanding claims decisions and benefit policy procedures
Coordinated administrative claim appeals on behalf of members and providers by interacting with medical and case management personnel to provide information and resolve administrative, as well as, systemic issues.
WORK HISTORY
LLANDFAIR HOUSE, Wayne, NJ 10/2006-02/2007
Certified Nursing Assistant
BLUE CROSS BLUE SHEILDS OF MI., Troy, Michigan 06/2005-07/2006
Customer Service Representative
MORPACE INTERNATIONAL, Sterling Heights, Michigan 03/2003-08/2005
Customer Service Representative
SKILLS
Proficient in Word (1-3), ICD-9, MS Excel, MS PowerPoint, MS Access, and Medisoft Advance.
EDUCATION
KeySkills Learning Office Support, 2008-05/2008
Catholic Charities-Archdiocese of Newark C.N.A, 2006-2007
Technical Career Institute Medical Office Assistant
Mary groove
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