Customer Service Engineer

Resume

José Fernando Ayala González

*****.********@*******.***

Phone: 442-***-****, Mobile: 442-***-****

Education

Master in Business Administration at UVM, Querétaro (2008)

Mechanical Engineering Bachelor Degree, Universidad Michoacana, Morelia Michoacán (1988)

Abilities

Professional focused on results.

Leadership and good communication and interpersonal skills.

Multi-tasking and able to work under pressure.

Team handling, motivation and team management to ensure timely and quality outputs.

Global perspective, Operational Excellence, Strategic Planning and Excellent Technical knowledge.

Committed, Creative, Dynamic, Initiative, Excellent Positive Attitude, Change Agent, Risk-Taking and New Challenges, Drive for Continuous Improvement and Team Work.

Business units' management to turn them into excellent profit businesses meeting all customer needs.

Productive processes transfers from US to Mexico, their improvement, kick-off, operation and control.

Ease for negotiations with customers and suppliers.

Work Experience

1. Refrescos Victoria del Centro (Feb 2008-Dec 2010). Querétaro, Qro

Continuous Improvement Coordinator

Implement and encourage Continuous Improvement Culture and Lean Manufacturing System adding value to productive processes.

Major Achievements:

Train around 1200 employees in Lean Manufacturing tools and techniques (Kaizen, Error Proofing, SMED, VA & NVA, TPM, Kanban, JIT, VSM, Teamwork, Problem Solving, etc.).

Promote and execute Kaizen Events all over the organization generating savings and cost reductions.

Improve operations and production processes (OEE, Work Instructions, Process Engineering, etc.).

2. ArvinMeritor (May 1996-Oct 2007). Querétaro, Qro

Production and Maintenance Manager (Oct 06-Oct 07)

Plan, control and coordinate production processes efficiently and effectively, eliminating waste and adding value. 290 direct and 18 indirect employees in 22 production cells.

Manage maintenance operations and tasks making production smoothly and efficient.

Innovate and execute plans helping in efficient use of resources and manpower.

Scheduling - to release the orders on time and maintain proper inventory.

Assist and work in cooperation with quality to ensure production meeting quality specifications.

Active participation in problem solving finding the best solution.

Major Achievements:

Improve Production Efficiency by 10%. Reduce 180K USD in overtime and 220K in maintenance. Contribute to be the best manufacturing plant in 2007, prize awarded by Manufactura Magazine.

Business Unit Manager (Mar 04-Oct 06)

Manage globally Past Model Service Business Unit including Production, Quality, Logistics from receipt of order to delivery, Profit / Loss manufacturing and Customer Satisfaction (dialoged with customers and suppliers), becoming business totally profitable.

Manage team of direct (22) and indirect (8), achieve AOP sales and profit commitments.

Major Achievements:

Increase profit margin from 10% to 42% with total customer satisfaction (ratings 100%).

Exceed sales than forecasted by 80%.

Price increase and negotiations with customers (Ford, Navistar, International, Freightliner, Mopar).

Renegotiate minimum lots with suppliers and minimum order quantities with customers.

Business Unit Leader (Feb 03-Feb 04)

Transfer business unit from US to Queretaro and put it in control, meeting customer needs.

Establish a systematic approach to scheduling, procurement, assembly and delivery such that all inventories are monitored and total cost of doing business is identified and managed accordingly.

Major Achievements:

Successful transfer of 14 cells (250 part numbers) from US to Queretaro; sales around $7 M USD.

PPAP approvals for all parts from Ford, GM, Mopar, Mazda, etc.

159 dies located with a local supplier.

Processes consolidation and cellular concept implementation to avoid having excess of machinery which generated space savings.

Continuous Improvement Leader (Feb 01-Jan 03)

Implement and promote Continuous Improvement and Lean Manufacturing tools and techniques optimizing resources utilization and eliminating waste through Kaizen events and other systems that involve to process personnel.

Major Achievements:

Become Continuous Improvement Culture as a way of work.

400 people committed and trained in Continuous Improvement and Lean Manufacturing.

93 Continuous Improvement Events with savings for $4.1 M USD.

Establish and use of a team performance measurement system (20 Keys).

Manufacturing and Quality Coordinator (Feb 99-Jan 01)

Manage Manufacturing, Quality, Product Engineering, Customer Service and ISO-9000 Certification.

Create and implement all technical required information for axles manufacturing.

Major Achievements:

Get axles assembly knowledge in USA and implement it in Queretaro’s new plant.

Coordinate all related with axles assembly production cell, its installation and kick off.

Create and implement all required technical information for axles manufacturing (Work Instructions, Flow Diagrams, FMEAs, Control Plans, rework procedures, etc.).

Create / implement Quality System (Manual, Procedures, Work Instructions, Internal / External audits, Customer Service, Equipment Calibration, Quality Fixtures, Problem Solving Techniques, etc.).

Obtain ISO-9000 Certification from DNV.

Product Engineer (Feb 98-Jan 99)

Develop new products and coordinate Engineering changes to improve their manufacturing and functionality. Prototypes development and fabrication for new projects before their release.

Major Achievements:

Design and release for production three new products for current customers.

Design Engineer (May 96-Jan 98)

Design new concepts, changes and improvements to current products.

Manage CAD System supporting Product Engineering in US and Manufacturing in Queretaro.

Major Achievements:

Develop and implement changes to improve current manufacturing processes.

Activate CAD Systems communication between US and Queretaro giving a global service to the plant.

3. Tremec (Sep 92-May 96). Querétaro, Qro

Product Design Engineer

Design new concepts, Engineering changes and improvements to products aided by computer.

Develop and analyze stack-ups (tolerance analysis) to find out the best final arrangement to improve performance from all components of the product and test its functionality.

Create and develop Design FMEAs.

Analyze and modify current components in order to reduce costs and improve the product.

Major Achievements:

Conceptualize and design cast housing for a new car transmission which was released for production.

4. Pemex (Sep 91-Sep 92). Tula, Hidalgo

Mechanical Department Supervisor

Supervise tasks done by Mechanical Department operators.

Major Achievements:

Set up and kick off of new equipment for oil refining.

Make and release designs for new equipment main components (shafts, bushings, sleeves, keys, etc.)

5. Tebofren (Jun 89-Sep 91). Celaya, Guanajuato

Process Engineer

Develop and design manufacturing processes, tooling (drills, cutters, reamers, etc.) and clamp fixtures

Develop new production lines for new projects and make arrangements to improve current ones.

Supervise devices machining and request manufacturing tests to validate parts.

Set up machining and assembly devices for production of new products.

Validate with quality department first samples for new products.

Design and develop pneumatic arrangements to manufacture and assemble new products.

Major Achievements:

Design complete tooling and process (CNC machining and assembly) for two automotive casting brakes.

Computing Tools

Word, Excel, Power Point, Out Look, Access, Visio, Project, CAD 3D, ERP, MFG-PRO, Scorecard, SAP, Statgraphics, Lotus Notes, Autocad.

Training

•Black Belt Six Sigma Certification (120 hours, UVM Campus Queretaro, Dec 2010)

•OEE World Class (8 hours, ITESM, Oct 2010)

•Finance for No Financiers Seminar (40 hours. ACUS Consultores, Aug 2008)

•TS-16949 Internal Auditor Course (24 hours, VW, Nov 2002)

•English Language Certification (3 years, Berlitz Queretaro, 2001)

•Lean Manufacturing Certification (5 months, Indiana US, June 2001)

•ISO-9000 Auditor Leader Certification (36 hours, Excel Guadalajara, Dec 2000)

•Project Management Certification (16 hours, Tennessee US, Feb 1999)

•CAD Advanced Design Certification (120 hours, ITESM Campus Toluca, June 1997)

•Dimensioning and Tolerancing (32 hours, US and Mitutoyo Mexico, 1997)

•Training related to Management, Design, Manufacturing and Quality along others in Mexico & US

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