VTeofilo
Resume:
Honolulu, HI *****
Cell: 808-***-****
email: ********@*****.***
Verna L. Teofilo
OBJECTIVE: Position as an Administrative Assistant using proven skills of Managing,
Resolving, Self Motivating, and Designing for a progressive company
SKILLS: People Oriented Customer Service Rep Type 60 wpm Data Entry 13,000 keystrokes
Microsoft Office Word Excel Lotus Notes
AWARDS: Above and Beyond for Superior Customer Service
EDUCATION:
1976 - 1979 Radford High School
- High School Diploma
EXPERIENCE:
02/11 - 4/11 SOS Staffing Partners
Ref: Tamzen 808-***-****
Answer telephones (multi lines) and transfer to appropriate staff member. Track drivers and input their
deliveries into the computer. Import container status log and send to the boss. Perform general clerical
duties to include but not limited to: photocopying, faxing, mailing, and filing, Other duties as assigned.
11/07 - 11/11 Pearl Harbor Navy Exchange
Ref: Denise 808-***-****
Customer Service Rep, Cashier: cash checks, do refunds, work in audio and home office. Work in the
package store selling alcohol. Answer calls concerning store items. Train new workers. Assist lead and
do other duties as assigned.
01/10 - 12/10 State Health Planning and Development Agency
Ref: Gayle Ogawa 808-***-****
Answer telephones (multi lines) and transfer to appropriate staff member. Meet and greet clients and visitors.
Put together folders for those being approved for a Certificate of Need application. Ability to learn quickly,
multi-task effectively. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing,
and filing, Setup and coordinate meetings, conference calls, and appointments answer phones (multi lines).
Transcribe tapes for coordinators meeting. Make copies of Applications for those wanting a copy of the status
of CON. Make loaner copies for file. Sign for and distribute UPS/Fed Ex/Airborne packages. Make postcards and
send them out to The Senate, the Legislatures and the House of Representative including members involved in the hearings.
Other duties as assigned.
03/06 - 12/09 Lanakila Health Center
Ref: Victoria Lung Pan: Survey Clinic 808-***-****
Register patients coming to do TB testing. Perform general clerical duties to include but not limited to: photocopying,
faxing, mailing, and filing answer phones,(multi lines), type demographics, print out TB Clearance cards. Back up
system at end of day, set telephone. Other duties as assigned.
Ref: Donna Tano: Chest Clinic 808-***-****
Register patients wanting to take medication for TB. Put together charts for nurses to see patients, look for x-rays,
look for old records. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing,
and filing, ability to learn quickly, multi-task,answer phones (multi lines). Other duties as assigned.
09/06 - 06/07 K-mart
Ref: Natasha cashier/supervisor 808-***-****
Ring up customers/resolved problems between customers and employees. Got change for the drawers, and did refunds.
01/06 - 05-06 GAC
Ref: Anna Cabanban phone operator/reservationist (923-4340)
Made reservations for various activities for tourists coming to Hawaii. Also collected tickets for the “Cirque Hawaii” shows.
09/01 - 12/05 Air Serv
Ref: Damien Morano/Mary Alexander Lobby Agent/Lobby Director 650-***-****
checking tickets and badges. Implementing the rules for SF Airport. Supervising wheelchair agents, lobby agents,
and baggage handlers. Scheduling the workers and making sure that there is enough coverage for all shifts, enforcing
the rules of the company.
Customer Service:. Being the mediator between the agents and the patrons as well as the workers towards other
workers and resolving their issues.
1999 - 2001 Convergys
Ref: Dennis Gooch / Steve Silver: 801-***-****
Administrative Reporter: assisting with accounting reports./data entry
Pharmaceutical Customer Service Representative: servicing incoming/outgoing calls with product usage.
1987 - 1998 Centralized Processing Center
Ref: Jean Uyeno
State of Hawaii Library System: . keying book orders for central libraries, cataloguing, packing
and other duties as assigned.
1981 - 1984 Pearl Harbor Naval Shipyard (MEIO, Supply Dept)
Ref: Mona Kalaukoa
Payroll: keying payroll for PHNSY.
Supervised over 9 people.
Trained On Various Units: .Unysis, CMC 101, 105, 108, Univac 1900 and many others.
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