Business Development/ Operations Manager

JUSTIN S.R.

E-mail: *********@*****.***

OBJECTIVE

Highly technical and capable, independently self driven engineering degree holder, with great people skills and communication, as well as Association for the Advancement of Medical Instrumentation Certified, healthcare industry professional with extensive work experience in a healthcare setting as well as B2B sales of medical device, contract closings and field operations is seeking a sales position with your company.

EXPERIENCE

2006–2010 Daniels Sharpsmart, Inc. Northeast, USA

Sales Operations Manager

Managed day to day field operations by overseeing a team of three Customer Care Managers as well as working with the regions sales staff.

Assisted in finalizing the sale by attending the sales meetings and reassuring the customer of the operations end for installation after the closing.

Oversaw Northeast region regulatory agency permitting, testing and compliance for all the regions facilities.

Power user on Salesforce.com, monitored regional sales activities to forecast supply and staffing for the region.

Documented, analyzed and resolved all regional personnel and customer service issues.

Recruited, hired and coordinated training for Northeast regions supervisors, service engineers, technicians and subcontractors.

Conducted blood-borne pathogen and other safety and compliance training with all newly hired staff to comply with OSHA guidelines.

2005–2006 Olympus America Inc. Medical Systems Group NYC/Washington, DC

Field Service Engineer/Sales Support

Attended to technical service calls and performed field technical and sales support for endoscopy products division.

Performed in-service repairs and managed all system upgrades and installs.

Excelled in selling equipment service contracts and software maintenance agreements. Assisted in many capital equipment sales by attending sales meetings for the technical end as well as generating leads for potential business growth.

2001–2004 Premier Inc. Clinical Technology Services Jersey City, NJ

Biomedical Service Supervisor

Built departmental operations from the ground up, conceptualizing and generating strategies for reducing costs and increasing productivity and profitability.

Supervised in-house staff and oversaw all major medical system installations, contract negotiations and equipment repairs.

Member of the safety committee focusing on patient safety in equipment use.

2000-2001 New York Presbyterian/Weill Cornell Medical Center New York, NY

Biomedical Equipment Technician

Staff biomedical technician responsible for timely completion of assigned preventive maintenance and general biomedical equipment service calls throughout the hospital.

Performed new equipment in-service demonstrations? to clinical staff and assisted other biomed staff in repairs.

1999–2003 United States Army Reserve 99th RSC Philadelphia, PA

Biomedical Equipment Service Specialist

Performed preventive maintenance and repairs on all military medical, dental and radiology equipment for the Veterans Affairs and various regional support commands.

EDUCATION

2010 Certificate Avtech Institute of Technology Fairfield, NJ

Adobe Suite, ASP.net programming and web development

2005 Graduated New Jersey Institute of Technology (NJIT) Newark, NJ

Bachelor of Science: Major: Electrical and Computer Engineering Technology

Phi Theta Kappa International Honor Society Cum Laude GPA 3.6

Fall, 2003 Philips Medical Training Course Paramus, NJ

Various hands-on training on Philips/Agilent central monitoring and telemetry systems.

March, 2003 AGFA Corporation: Drystar Medical Imaging Training Course Greenville, NC

Detailed course covering digital image printing for the Agfa Drystar printing system.

1999–2000 Department of Defense: Biomedical Equipment Training School Sheppard Air Force Base, TX

Department of Defense: Biomedical/laboratory/radiology-equipment technician diploma

Intense hands-on coursework covering fundamental through advanced electronics, medical equipment technology, component level troubleshooting and repair and calibration of biomedical equipment including computer infrastructure, sterilization, dental, laboratory and radiology.

CERTIFICATION

May, 2003 AAMI Clinical Engineering and Biomedical Technology New York, NY

CBET- Certified Biomedical Equipment Technician actively certified

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