Cynthia Berard

Email: jw4sry@r.postjobfree.com • Auburn, WA •Contact: 253-***-****

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY OBJECTIVE:

Offering 8+ year track record of success providing swift resolution to customer complaints; ultimately repairing trust and winning loyalty.

• Demonstrated sense of urgency in busy call center environments in both retail and telecommunication industries.

• Possesses exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.

• Exhibits outstanding problem solving and active listening skills-able to diffuse difficult customer situations with tact and ease.

• Acknowledged for unwavering commitment to providing exceptional customer service.

COMPUTER SKILLS:

Speed/Accuracy: WPM 50; Data Entry KPH 8233

XP/Vista Applications: Microsoft Word, Excel, PowerPoint, Outlook Express

PROFESSIONAL EXPERIENCE:

Customer Service Associate

09/11 – Present Amazon WAH

Assist customer with orders in a timely manner. Resolve customer issues to prevent future concerns.

Enumerator

04/10 – 06/10 United States Census Bureau

Professionally conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws; explaining the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. Complied with accuracy standards while maintaining high production rates and followed up with the addresses that did not respond and attempt to conduct the interview in person and phone.

Administrative Clerk

01/08 – 12/09 Windsor Real Estate WAH

Provided effective and timely resolution of a range of customer inquiries; handled all official company correspondence efficiently; upgraded all office filing system; answered numerous lines in a timely manner.

Customer service representative Lead

01/97 – 12/08 Comcast Corporation

Utilized multiple call center support applications to efficiently assist customers and agents; maintained quality assurance scores, and setup truck rolls for new installations, schedule service and repair calls; used current sales campaigns for new and current customers and assist with training new employees; problem solved and provided detailed information on new products.

EDUCATION:

2009 Present Devry University, Federal Way, WA

1994-1995 Heald Business College, Concord, CA

Certificate in Business Administration

High School Diploma