Customer Service Sales

Jenelle Olmos

***** ******* **. *** ***, Van Nuys CA. 91405

818-***-****

OBJECTIVE:

I am searching for a full time position that will utilize all of my skills. The position I seek will afford me the opportunity to use my communication and people skills, as well as my working knowledge of computer software packages and office equipment. The position should present various challenges, opportunity for growth, and rewards commensurate with performance.

SPECIAL SKILLS AND STRENGTHS:

- Bilingual: Fluent in English and Tagalog

- Computer Skills: Microsoft Word, Excel, PowerPoint, pcm (electronic medical records)

- Typing Skills: 60 wpm

- Experience handling confidential data.

- Excellent problem solver; resolved situations professionally

Handled customer inquiries and complaints in a professional manner

- Accurate. Efficient, and detail-oriented.

EXPERIENCE:

December 2009 to Present- Dale J Brent M.D inc

Internal Medicine

4955 Van Nuys Blvd suite 411

Sherman Oaks, California 91403

818-***-****

Office Manager: Gerard Gallardo

Front Office Secretary/ File Clerk

Responsibilities include answering a high volume of calls and handling all customer service aspects of a company. Mail Processing and Multi- tasking. Schedule appointments, and call the day before as a reminder. Text doctor with any questions or concerns from hospitals, facilities and patients, and call whomever back with an answer. Admit and transfer patients from facilities to a hospital whenever it’s needed. Face sheets & Data entry daily. Handle all referrals for therapy, ambulance and x-rays, etc. Record and file maintenance. Handle patients paperwork.

August 2007- December 2009-Target

14920 Raymer St.

Van Nuys, CA. 91405

818-***-****

Team Lead: Mariana Ortiz

Sales floor/Cashier/Operator

Responsible for ringing up customers quickly and efficiently. Handled high volume sales successfully. Handling all cash and credit card transactions in department store environment. Balanced cash draw at close of shift. Handle customer’s complaints and resolve problems. Assisted customers on the phone and in the store with whatever they may need. Return and exchange in merchandise.

EDUCATION:

James Monroe high School

2004-2007

Valley College

2009- 2011

REFERENCES:

Excellent references upon request.

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