Suply Chain Management

CAREER TARGET: SUPPLY CHAIN MANAGEMENT PROFESSIONAL

FOCUS OF INTEREST: SUPPLY CHAIN INDUSTRY

EXECUTIVE SUMMARY

Seasoned, compassionate and highly motivated professional with more than 25 years of successful experience in providing outstanding leadership and production management. Demonstrate profound knowledge in business planning, logistics, customer service and staff motivation. Strong track record of developing productive teams as well as future leaders at all levels for outstanding results. Industrious in attaining personal and company’s goals, with proficiency in Microsoft Office Suite, PeopleSoft CRM, Crystal reporting, Siebel CRM, Oracle-based financials and shipping systems with Internet-based interfaces and EDI options.

PROFESSIONAL EXPERIENCE

EMIC/KCM, INC., FORT WORTH, TX

DISTRIBUTION DIRECTOR/MANAGER | CUSTOMER SERVICE MANAGER 1993-2009

Assumed full responsibility in providing leadership and management to the operation of Customer Service Center with 130 full-time staff and 200 contract workers. Responsible for labor management, staff hiring, training and development of 5 managers and 10 supervisors, as well as OSHA compliance and certification for staff and facilities. Maintained efficiency and cost effectiveness of different programs. Administered the printing and mailing of all reply-correspondence in written form to client’s customers (10,320,000/year). Managed $25 million yearly budget, as well as all appropriate procurement of raw materials and inventory needed.

Major Accomplishments:

- Developed a proposition and nominal movement sales forecasting methods that was currently used today, as well as decreased stock to (75%) just-in-time environment in 1998.

- Conducted yearly audit of 10,000 SKUs with 8,000 locations that resulted in zero errors for eight consecutive years, as well as reduced inventory control costs by 75% over six years.

- Designed and acquired all necessary equipment, maintenance contracts, licensing, staffing for an unprecedented turn time of 24-hours (100%) of all manufacturing on demand items and all quality control.

- Successfully installed PeopleSoft Financials/Inventory control system company-wide in 1999; Highjump with RF capabilities in 2000; Updated to Oracle inventory in 2005; Open Scan system in 2005; Managed full install of Siebel CRM with customizations in 2006; and award-winning install of In-design/Kodak/Bowe in 2006.

- Played a vital role as a project manager in building of new 100,000 (SF) Service Facility in 2000; directly managed the building phase, including the installation of new racking and narrow aisle lifts with selective and push-back systems; and successfully installed the Customer Service portion in 2006 under budget.

- Recognized for strategic planning through establishing a warehouse in 1997 from ground up, new management, staff, produced 875,000 orders/year with error rate of .003%.

- Designed and created in-house Mail Center that saved over $300K/year annually and was retooled in 2006.

- Lobbied U.S. Congress for the restructure of mailing rates from 2005 to 2006 that significantly saved the company by $350K annually.

- Successfully retained productive employees through reducing unproductive workers that increased customer service by 22% and reduced error rate from 5.4% to .032%.

- Negotiated all contracts for the procurement of necessary raw materials, goods and packing equipment/supplies for daily workflow, as well as forecasted and procured all inventory, manufacturing, receiving and shipping of all materials.

MMEA, INC., FORT WORTH, TX

OPERATIONS MANAGER 1991-1993

Provided management and motivation to 35 staff and contract workers, as well as training and development of all operations staff in customer service, distribution, travel, event management and facilities management. Managed $8 million budget each year.

Major Accomplishments:

- Streamlined response plan for all incoming orders and need for reply to customers.

- Contracted to bring all outsourced warehouse and fulfillment back to the company.

- Successfully relocated to a larger facility with offsite warehousing and fulfillment.

- Dramatically enhanced customer experience through installation of necessary equipment and technology (financials and CRM) that facilitated accurate and quick response through letter and order; directly sent over 5,000 orders/letters per day to RETAIL customers and supplied wholesale network in bulk and with incentive programs.

- Negotiated all contracts for all forecasting and procurement of all goods and supplies. Managed all Shipping and Receiving.

- Traveled routinely in order to market events and promote various products and services in conventions and seminars; handled negotiations with hotels and venues for large conventions.

- Successfully controlled cost and boosted business morale through astute leadership.

RL PRODUCTIONS, INC., PENSACOLA, FL

EXECUTIVE VICE PRESIDENT | VICE PRESIDENT OF MARKETING 1989-1991

Led the development of prospectus to secure funding for short-term marketing initiatives in retail sales. Sold stock on behalf of close company for capital to fund manufacturing and acquisition of trendy products pushed in gift-oriented sales environments. Spearheaded management of executive office, manufacturing and fulfillment staff, training and development as well as contract labor. Collaborated with clients, agencies and stockholders.

Major Accomplishment:

- Successfully performed multi-million dollar manufacturing deals, including advertising and television commercial contracts.

RELEVANT EXPERIENCE

(SELF-EMPLOYED) RESIDENTIAL BUILDING CONTRACTOR, RALEIGH, NC

SIGNIFICANT CREDENTIALS

- Intern Placement, Business Development/Marketing | Business Service Certified, RLP Business Internship, Pensacola, FL

- Business Economics Certificate, North Carolina State University, Raleigh, NC

- Dale Carnegie Communications Development

- Zig Ziglar Intensive Sales and Marketing Training Certified

- John Maxwell Leadership Training Institute in Leadership, Training, Mentoring and Project Development

- Karrass Negotiation Training Services Certified

- Kepner-Tregoe Certified in Project Management

- NAPM Purchasing Manager and Contract Law and Critical Writing Certification

- Kepner-Tregoe Certified in Decision Making

- Kepner-Tregoe Certified in Project Problem Solving

- CSCMP Logistics Training for Production Reporting and Labor Management

- Cooper Institute Certified Master Fitness Trainer and Life Coaching

- Licensed Therapist for Basic Counseling and Life Experience

- FWPCC Trained and Certified for Postal Regulation regarding Nonprofit and Commercial Mailing

- Situational Leadership II Training

AFFILIATIONS

- Member, Warehouse Education Research Council (WERC)

- Member, Alliance of Nonprofit Mailers

- Member, Fort Worth Postal Customer Counsel (FWPCC)

- Member, National Conference of Order Fulfillment (NCOF)

- Roundtable Facilitator, MailCom-Conference

AWARDS

- Earned Proficiency Award for nine years of running budget control and accuracy tolerances

- Zero errors in fiscal inventory for eight consecutive years

- Nominated for Most Outstanding Mail Center in 2006, 2007 and 2008

Featured in the following publications:

- BVOV magazine for best fulfillment (2009)

- Case Study LaserMax Production excellence (2007)

- WERC Conference materials regarding WERC’s efforts (2006)

- BVOV magazine (500,000 circulation) for best warehousing (2006)

- WERC Sheet for efficient space management (2001)

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