Human Resources Manager

JENNIFER BIEHN, CHRP

** ** *** **** • Toronto, ON M4S 2X2 • Tel: H. 416. 489.1937 • Cell: 416. 414.7137 • **************@*****.**

A high energy Human Resources Professional specializing in organizational effectiveness, who applies current theories, principles and practices in leadership and employee development, succession management, career development, performance management and workforce planning. Recognized as a dynamic and creative facilitator, experienced in needs assessment and curriculum design. A customer focused project-manager with well developed communication and teambuilding skills. Maintains current knowledge of HR planning/management policies and practices of large organizations (with call centres), and experienced in acquisitions.

CAREER OVERVIEW

THOMAS COOK GROUP NORTH AMERICA 2008- present

Director, Human Resources, Talent Management & HR Systems North America

Reporting to the Senior Director of HR, provide leadership and day to day oversight for a team of seven. Responsible for all HR activity for a client group of 1500, including learning and development, recruitment, performance management, benefits, payroll, employee relations, HR analytics, health and safety.

CIBC MELLON 2005 - 2007

AVP, Strategic Organizational Effectiveness

Reporting to the Senior Vice President and COO, responsible for the coordination and development of strategic Human Resources related initiatives including performance management, succession planning, communications strategies, training and development, change management, six sigma strategy and deployment.

HSBC SECURITIES 2003 – 2005

Senior Manager, Human Resources

Reporting to the Head of Human Resources provided strategic HR leadership, acting in a HR business partner role to the management team for all HR related activities such as sales effectiveness, performance management, organizational effectiveness, change management, training and development and employee communication. Primary client group – Private Client Sales and Service

Provided full service to each business unit for special projects, employee relations issues, recruitment initiatives, retention solutions, compensation and bonus planning. Provided consultation to managers regarding the identification, design, delivery and evaluation of training programs (including call centre).

Developed, implemented and delivered employee development initiatives including company wide DC pension plan, and employee survey/action planning, which resulted in a corporate wide leadership development initiative. Responsible for employee communication strategy for all OD related initiatives.

Provided advice to managers regarding relevant employment legislation.

Developed and implemented HR policies and processes to improve operational effectiveness in areas such as recruitment, onboarding, and target setting. Investment Advisor recruitment activity increased 90% in 2003 & 2004.

GE CAPITAL (formerly AFS) 2001 - 2002

Organizational Effectiveness Manager

Reporting to the Vice President Human Resources, and matrix managing one consultant, responsible for the planning, organizing, and execution of human resource development programs to support the growth, motivation and retention of employees.

Provided Human Resource direction and support to department managers in change and process management (using six sigma, change acceleration and work-out techniques), performance management, coaching, employee relations and recruitment.

Directed, designed, implemented and delivered organizational effectiveness and development initiatives such as change management, stress management, culture awareness, values orientation, new employee assimilation, team effectiveness, strategic communication, internal university degree program, and compliance training such as employer of choice, diversity and harassment. Responsible for employee communications for all OD initiatives.

Coached and mentored managers through the use of new leader assimilation and 360 performance management feedback tools resulting in the enhancement of the employee and manager relationship.

Performed assessment and analysis of training needs at the executive and management level, creating a development strategy for the organization (including call centre).

Participated in succession planning process by identifying and coaching candidates for future roles.

Responsible for the cultural integration process of GE and AFS, designed corporate orientation, conducted national focus groups, designed and facilitated work-out sessions intended to close cultural gaps identified by the focus groups.

CORPORATE HEALTH CONSULTANTS 1999 - 2001

Human Resources Consultant

Specialist in organizational health management including change management, stress management, return to work, disability and attendance management mediation.

Managed a diverse portfolio of customer accounts (Imperial Oil, Canadian Tire, CIBC, Attorney General, Government Food Inspection Agency).

Identified client needs with a strong customer service orientation, designing and implementing solutions that were tailored to meet organizational needs of the customer.

Evaluated organizational training practices and provided recommendations for a training network.

Redesigned all existing change management workshops into one inclusive design including on line training modules.

CIBC 1987 - 1999

Consultant, Human Resources - CIBC Leadership Centre (1996 - 1999)

Developed, implemented and evaluated training systems and programs to drive leadership performance.

Aligned with the Corporate Medical Director, designed and implemented the corporate well-being strategy with a focus on workplace change and stress management.

Designed, delivered and evaluated a series of core programs offered to managers nationally that reinforced the strategic direction and culture of CIBC.

Consulted with and assisted managers in building learning strategies through the implementation of a manager’s toolkit, branch assessments and participation in business conferences.

Positioned “Resilience” as a business strategy by measuring LTD, STD, and related drug costs.

Manager of Training & Development / HR Specialist – CIBC Global Securities (1992 - 1996)

As a member of the senior management team, and matrix managing one coordinator, responsible for the strategic direction, development and design of human resource solutions supporting the business strategies of Global Securities. Responsible for research and selection of external programs, and development of internal training programs.

Provided Human Resources support in coaching, performance management, workforce planning, recruitment and employee communications.

Designed and facilitated a business planning process for the senior management team.

Planned for a restructure and merger with Mellon Bank through succession planning, transition and career planning and a competency modelling process.

Designed and delivered workshops on; performance management, target setting, career development, and service quality for all levels in the department.

Provided one on one consultation typically dealing with sensitive issues such as career development, conflict resolution, setting and maintaining expectations, and skill development.

Quality Improvement Manager – CIBC (1990 - 1992)

Reporting to the Office of the President provided consulting support to a diverse group of service/quality leaders in the application and use of quality methodology and tools.

Member of the national quality team – responsible for employee communications.

Championed customer service initiatives such as queue time and service level agreements.

Headed up the development of service/quality learning experiences and materials.

Facilitated training programs in quality methodology and tools at the employee, manager and quality leader levels

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certified Human Resources Professional (CHRP)

Advanced Program in Human Resource Management

Rotman School of Business, University of Toronto

Bachelor of Arts and Science, Sociology

University of Toronto

Certificate Adult Education

St Francis Xavier University, NS

Diploma, Marketing (merchandising)

Humber College

Change Management, Prosci

Predictive Index, Certified User

Six Sigma Black Belt trained, E Z Sigma

Myers Briggs Type Indicator Qualified

Certified Achieve Global Trainer – Leadership and Teamwork

D.D.I. certifications:

Certified Instructor; Strategies for High Involvement Leadership, Techniques for an Empowered Workforce, Interaction Management Systems

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