Quality Engineer

Professional Profile

I have worked within the Quality organizations of leading edge communications companies for over 15 years. With a focus on learning and expanding my roles at each previous employer I have matured my skill set and developed a vast array of experience in varied processes and tools beyond the original scope of my hiring. With the constant changes in today’s market I have a keen focus on efficiency, longevity, and flexibility in the processes I have developed.

Work History / Key Skills

GENBAND 9/19/2005 – 8/26/2011

Quality Engineer / Agile Administrator / Change Analyst Plano, TX

• Agile Administrator

o Working with worldwide team, led in development of the overall company specific configuration of the Agile PLM tool

o Maintaining and adding of features, fields, and functionality within Agile PLM to meet company specific needs

o Worked closely with the Oracle database team on development / maintenance of interface and to resolve failure notifications

o Worked on data integration teams through multiple company acquisitions

• Change Analyst

o Approval routing, verification of data integrity, and QE approval of Engineering or Manufacturing change orders

o Train worldwide staff on usage of the Agile PLM tool

o Lead in maintaining and updating of part number generation rules and guidelines for worldwide operations

o Ensured data consistency and integrity maintained throughout all business units

• QMS (Quality Management Systems)

o Process development and procedure writing based on the TL 9000 (ISO 9001) standard with an emphasis on efficiency

o Served as Internal Auditor (certified as ISO 9001 Internal Auditor)

• Regulatory

o Prime for regulatory inspections conducted at local campus

o Established projects with various regulatory organizations, including Critical Component List updates, factory changes, and variance report resolutions

o Worked directly with Hardware Engineering team in component selection

• RMA and data management

o Analyze return material data and identify failure trends

o Lead teams in the RCA (root cause analysis) and resolution of failure trends and high risk outages

o Directly interface with customers, provided corrective actions related to RMA issues

o Create and maintain customer specific reporting based on return data

• Miscellaneous

o Assisted in mechanical design and system layout with the Mechanical Engineering team

o Served as Calibration Coordinator for the worldwide organization

o Managed ESD program at the local campus

o Document Control prime for worldwide organization

o Worked closely with Contract Manufacturers, monitored test results, worked through process improvement, and issued/approved corrective action requests

o Inspection of production material, both PCA’s and mechanical assemblies (IPC-A-610 certified)

Data Center Systems 7/13/2004 – 9/16/2005

Quality Manager Dallas, TX

• Developed QMS and achieved ISO 9001 registration

• Established Quality organization and related processes and record keeping

• Managed the inspection team

• Conducted and further developed inspection and testing procedures for fiber cable assemblies and intelligent patch panels

• Calibration Coordinator

• Managed ESD program

Intrusion Inc. 9/19/1994 – 1/06/2003

Quality Technician Richardson, TX

• Inspection and testing of networking switches

• Coordinated DOA Team (Dead On Arrival), determined root cause of early customer returns and used results to drive process changes when relevant

• Worked within R&D Team conducting matrix testing to ensure compatibility on new products, developed test and customer ready software images

• Conducted refurbishment of customer returned material

• Calibration Coordinator

• Managed ESD program

Education

Associates, Electronics Engineering Technology

ITT Technical Institute, Garland, TX

9/14/1994

Tools

• Agile PLM (8.5, Advantage, and 9.3)

• Windows 7 (and prior versions)

• MS Office 2010 (and prior versions)

• Oracle E-Business Suite (version 11 and 12)

• Salesforce.com

Community Work

• Lead teenage students weekly in the development of character growth, integrity, hard work mentality, and a shared community focus

• Work with other leaders in the planning and execution of annual week long journeys with teenage students into other communities where they assist in various volunteer opportunities

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