MICHAEL BAKER
Objective
My objective is to provide exceptional customer service. I have purchasing experience, worked as a laborer in the construction field. Phone skills, call center skills, hotel front desk. Retail and Sales experience. Janitorial experience, cash handling
Employment History
Pebble Beach Company 03/2008 to 06/2008
Recycle Coordinator
Collect and arrange the resort recyclables for company revenue.
Waste Management (Contract) 02/2007-02/2008
Customer Service Representative
Provided excellent customer service regarding customer inquiries, answered phones, provided solutions to problems and generated new business by signing up new customers.
Blackthorne Pools and Spas 03/2005-02/2007
Purchasing Agent
Responsible for maintaining inventory for warehouse, purchased and stocked three stores and effectively negotiated rates with vendors.
Lesco Restorations Inc. 08/2003-11/2004
Customer Service
Took incoming maintenance calls from various banks, dispatched appropriate vendors to the troubled sites and followed up with a 24 hours turnaround time to excel in customer service satisfaction.
Monterey County Record Retention 07/2002-07/2003
Records Clerk
Data entered, filed and maintained all county records. Purged, retrieved, destroyed records as requested by the county and abided by a strict privacy policy.
Household Finance 10/2001-07/2002
Customer Service and Dispute Representative
Took incoming calls in an inbound setting regarding credit card disputes, provided solutions to customer disputes and handled billing issues.
Starlight International 03/1997-07/2001
Materials Expediter and Purchasing Agent
In charge of the purchasing department where I assisted in maintaining inventories, expedited delivery of product from vendors, processed invoices for payment.
Better Brand Foods 03/1996-01/1997
Order Entry Clerk
Took incoming calls from sales representatives regarding items, generated pull tickets for warehouse, worked in warehouse pulling items for delivery and took inventory.
Monterey Marriott Hotel 04/1992-03/1996
Purchasing Agent
Responsible for maintaining storerooms, purchase orders, inventory control, price negotiations, maintained and updated database with current pricing information and supervised one employee.
Community Hospital 09/1974 – 02/1992
Storeroom Supervisor
Maintained the hospitals shipping and receiving area and storerooms. Purchased good as needed. Helped in the purchasing department on a daily basis processing invoices for payment.
REFERENCES
Phyllis Ybarra - 796.2213
Felipe Melchor - 796.2296
Linda Quale - 796.2257