Telecommunications Manager

SUSAN OLTON-KENNEDY

*** *. **** ******• BROOKLYN, NY 11203 • (H) 347-***-**** (C) 718-***-****

*************@*****.***

TELECOMMUNICATIONS SPECIALIST

Technical professional with 20+ years of excellence in the telecommunications industry. In-depth experience in the installation and maintenance of telecommunications systems, recruiting and training staff on policies and operations. Proven ability to perform well under pressure with excellent leadership, management, communication and customer service skills.

TECHNICAL EXPERTISE

Telephone Systems

Cisco Unity 4.0

Cisco Call Manager 4.1

Toshiba 500

Intertel Axxess

Siemens 9751 (model 50)

Software

Microsoft Windows XP

MS Office 2003

PROFESSIONAL EXPERIENCE

POWER BY PASSION PROMOTIONS

July 2009 - Present

Producer/Director/Entertainer

Showcase Caribbean talent in a theatrical setting

Direct short plays and comedic sketches

Cast actors and comedians for upcoming productions

Actress/Comedienne

STROOCK & STROOCK & LAVAN LLP, NEW YORK

March 2006 – March 2009

Telecommunications Analyst/Call Manager Basic Administrator

Carry out moves, additions and changes (MACS) on a Cisco IP Telephony Network & Siemens PBX system

Administrator for the Cisco Unity Voicemail System

Maintenance and administration of IP Telephony Applications using Cisco Call Manager 4.1

Liaise with telecom vendor in troubleshooting and resolving telephony issues

Provide Helpdesk and user support on telephone and voicemail functions

Train new hires on the telephone and voicemail system

Responsible for maintenance of telecom inventory

Responsible for the provision of conferencing and audio-visual services to the Firm

Projects

VoIP Rollout – Assisted with configuration and preparation of network and systems for deployment of Call Manager 6 and IP telephony’s systems. Resolved voice and telephone issues associated with the Cisco VOIP installation. Acted as liaison

FISCHBEIN■BADILLO■WAGNER■HARDING, NEW YORK

January 1987-March 2005

Telecommunications Manager

Operational management of the telecom department

Recruit, train and supervise a team of 6 switchboard operators

Carry out moves, addition and changes (MACS) on Toshiba PBX and Intertel Axess Systems

Administrator for the Voicemail System

Act as liaison between management and telecommunications vendors

Responsibility for telephone billing disbursements

Responsibility for maintenance of telecom inventory

SUMMARY OF QUALIFICATIONS

AAS – Liberal Arts, GPA 3.9 (1990), New York City Technical College (CUNY)

REFERENCES

Available upon request.

Contact this candidate