Customer Service

Location:

Salary:

13.00

Posted:

March 01, 2010

Brittany A. Decker

Email: **********@*****.***

Education Bachelor of Science - graduation date May 2009

University of Wisconsin Oshkosh - Oshkosh, Wisconsin

Major: Psychology

Cumulative GPA: 3.2

Associates Degree of Arts and Science - graduation date May 2007

University of Wisconsin Fox Valley - Menasha, Wisconsin

Professional Experience

Shift Supervisor-Burger King-Menasha, Wisconsin- June 2001 to December 2006; March 2009 to Present

• Delegated morning and nightly work shifts of 4 to 5 employees

• Oversee and help in the training of new employees

• Performed nightly product inventory and cash handling

• Responsible for making midday and nightly deposits and data entry

• In charge of customer complaints and concerns during work shift

Customer Care Professional-United Health Group-Green Bay, Wisconsin-June 2009 to August 2009

• Take inbound member and provider calls regarding benefits and eligibility

• Responsible for detailed documentation regarding all inbound calls

• Maintaining confidentiality regarding members medical information

Direct care support staff-AGAPE of Appleton-Appleton, Wisconsin – December 2006

to April 2009

• Assist 5 to 7 residents with daily personal cares

• Maintained high detailed documentation regarding residents

• Responsible for preparing and serving meals for 5 to 7 residents

• Responsible for taking residents on activities out in the community

Activities/Honors

University of Wisconsin Oshkosh Circle K – Fall Semester 2007 to Spring 2008

University of Wisconsin Oshkosh Student Social Work Association- Fall Semester 2008 to Spring 2009

University Dean’s List – Spring 2007

University Honor Roll – Fall 2007

Skills

• Ability to work well in a fast paced environment

• Work well in groups, but can work independently

• Manage and oversee several tasks at once

• Can learn new skills quickly and efficiently

• Can perform repetitive movements for long periods of time