Administrator

Micaela J. Randall

◆ *** Sidlee Street, Thousand Oaks, CA 91360 ◆ 805-***-**** ◆ *********@*******.***

ADMINISTRATIVE PROFESSIONAL

PROFILE

Responsible for supporting a variety of administrative projects and Operations. Able to remain calm and work well in high-pressure situations, possessing a genuine respect for personnel at all levels, interpersonal skills that engage very well with achieving maximum productivity from every job. Constantly seeking new challenges and process improvements.

Confident, highly energized, effective, and persuasive communicator with strong interpersonal, technical, and assistant skills, able to prioritize and complete multiple tasks and follow through to achieve project goals. Recognized as a motivator and mentor, experienced in the planning and implementing of successful corporate strategies.

• A professionally motivated individual with both a strong work ethic and the desire to exceed expectations in all aspects of professional performance. Always on schedule, detailed oriented, able to prioritize and handle multiple tasks while effectively functioning as a key team member and individual contributor.

• Driven to achieve goals and overcome obstacles, a welcome addition to any team, a solution provider who consistently earns the confidence of peers and customers, through the delivery of superior personal performance.

CORE COMPETENCIES

• Remote Supervisor for 3rd Party Service Department Client Relationship Management • Interdepartmental Relationship Management • Analytical • Problem Solver

Customer-Service Oriented • Excellent Problem Solver • Productivity and Performance Improvement

Technical Support • Help Desk Support • Microsoft Word • Microsoft Excel

Microsoft PowerPoint • Microsoft Outlook • Microsoft Access

Attention to Detail • Excellent Organizational Skills

PROFESSIONAL EXPERIENCE

Ricoh Corporation Simi Valley CA 2005 – 2009

Contracts Administrator

Help Desk Administrator

Responsible for supporting contract management and providing administration in accordance with company policies, legal requirements, and customer specifications. Provided Contracts and Service Level Agreements (SLA) for customers and vendors. Supported sales and marketing to increase sales and provided support for product management.

• Analyzed and evaluated statistical data on clients, involving customer complaints, service issues, and billing discrepancies.

• Provided call escalations in regards to response time, call volume, to ensure overall customer satisfaction.

• Administered, reviewed, and obtained service contract renewals from Rosetta and Unisys corporations.

• Facilitated purchase orders and contract billings with Ricoh Corporate Accounting office.

• Resolved credit and billing discrepancies, between clients and Ricoh Credit Departments.

• Prepared contract-review records and obtained necessary management approvals.

• Remote Supervisor and Team Leader for 3rd Party Service Department.

Micaela Randall Page 2

Ricoh Corporation continued

Operations Simi Valley, CA

Service Support Administrator

Management Liaison between service clients, for Third Party Remote Service Department, dispatch Call Center, and Service Department.

• Coordinated technical service, clients, and customers with regard to service issues, technical calls, installations, and problem issues.

• Provided data analysis and interpreted technical data and information, and provided managerial reports.

• Provided administrative assistance for software and firmware installations.

RPSA / Hitachi Koki Imaging Simi Valley, CA 2002 – 2005

Technical Support Specialist

Help Desk Administrator

Acted as liaison between Engineering Department, Service Departments and Management. Performed Help Desk Technical Support in a high-volume Call Center environment while maintaining customer database for technical issues. Responded and provided resolution to customer inquiries and service issues through direct contact and call center.

• Completed ongoing training for current products, services, and policy changes.

• Provided statistical reports related to customers’ service issues and call history.

• Provided technical support on service issues for technicians.

EDUCATION

Bachelor of Science, Information Technology

University of Phoenix Woodland Hills, CA

PROFESSIONAL CERTIFICATIONS

Product Support Engineer Certified

Contact this candidate