Project Manager Customer Service

Michael S. O’Brien

**** ******** *****

San Bruno, CA 94066

Telephone: 650-***-****

Objective:

To obtain a part-time position to supplement my current income (one that can be done in addition to my full-time job.)

Profile:

Over twenty years in management and in re-construction, new construction and preventative maintenance field. This includes the property damage/insurance losses business, residential construction and small commercial construction. Extensive experience in the fire/water/smoke restoration industry. Primarily responded to residential and small and large commercial losses. Specialize in emergency shoring of buildings. Ability to handle multiple projects, including subcontractors, crew, vendors and clients. Able to read and understand blue prints.

Inclusive Experience:

• Carpentry • Tile • Cabinetry

• Electrical • HVAC Systems • Microsoft Word

• Stucco • Small Foundation Work • Excel

• Plumbing • Painting and Drywall • Xactamate 200 with Sketch

Employment History:

Atria Senior Living

Burlingame, CA

Maintenance Director May 2009 – Present

Perform jobs that included:

• Carpentry • Painting

• Tile • Drywall

• Cabinetry • Plumbing

• Electrical • Stucco

 Extensive contact with tenants regarding maintenance needs;

 Assist other directors with their daily routine, when necessary

 Manage housekeeping staff of 5 (including evaluations, training, interviewing)

 Handle all repairs and maintenance of 85 apartments and apartment building

 Host a “Director’s Night” every Wednesday to meet with tenants to discuss any issues



Mr. Handyman November 2008 – March 2009

Belmont, CA 94002

Supervisor: Bob Bishop 650-***-****

Handyman:

Performed jobs that included:

• Carpentry • Painting

• Tile • Drywall

• Cabinetry • Plumbing

• Electrical • Stucco

 Extensive contact with public/clients;

 Completed daily timecards;

 Performed estimates regarding new jobs

 Reported to office on daily basis regarding work done.

Self-Employed September 2002 – November 2008

Handyman Services (Consistent Work as a Handyman since 2002)

Performed jobs that included:

• Carpentry • Painting

• Tile • Drywall

• Cabinetry • Plumbing

• Electrical • Extensive Contact with Clients

• Stucco • Scheduled jobs

• Foundation Work • Billed clients

ERS Services September 2001 – September 2002

Oakland, CA (company closed)

Emergency Division Manager:

 Developed 24-hour emergency dispatch system

 Managed emergency division including the board-up crew, consisting of 10-20 employees

 Managed radio/dispatch room and restoration department

 Meetings with adjusters to discuss clients’ claim

 Meetings with owners to discuss the estimate of loss and reconstruction of the project

 Coordinate with subcontractors and vendors

 Help owner to negotiate-out contents restoration of claim

 Coordinate content removal, cleaning and returning of contents to reconstructed building

 Scheduling, payroll, project budgeting

 Inventory control and loss control

 Review of bids from subcontractors and vendors

Krueger Bros. Builders August 1999 – September 2001

San Francisco

Supervisor: Dave Krueger

Emergency Division Manager:

 Re-hired to develop 24-hour emergency dispatch system

 Managed emergency division including the board-up crew, consisting of 10-20 employees

 Managed radio/dispatch room and restoration department

 Meetings with adjusters to discuss clients’ claim

 Meetings with owners to discuss the estimate of loss and reconstruction of the project

 Coordinate with subcontractors and vendors

 Help owner to negotiate-out contents restoration of claim

 Coordinate content removal, cleaning and returning of contents to reconstructed building

 Scheduling, payroll, project budgeting

 Inventory control and loss control

 Review of bids from subcontractors and vendors

Empire Lumber Company September 1997 – August 1999

Belmont, CA

Yard Manager:

 Scheduled yard crews which consisted of 12 employees

 Coordinated delivery of the stock for the lumber yard (including all lumber, hardware, tools and masonries

 Scheduled preventative maintenance of all lumber yard vehicles (trucks, semi’s and forklifts);

 Facilities maintenance coordinator

 Inventory loss control and customer sales

 Expanded hardware and tool inventory to better accommodate customers

San Tomas Express Wash August 1994 - August 1997

Santa Clara, CA

Owner:

 Owned and ran car wash business

 Handled all maintenance of car wash which included preventative maintenance of track, gas pumps, soap expellers, wax expellers, 3-phase electrical and computers

 Dealt extensively with customers on a day-to-day basis

 Dealt with vendors

 Ordered supplies

 Scheduled employees

 Payroll, hiring, firing, budgeting

 Dealt with tenant needs and building maintenance

 Customer service, sales and marketing

Bay Builders April 1989 – May 1994

San Francisco, CA

Supervisor: Timothy J. O’Brien

Supervisor/Project Manager:

 Meetings with adjusters and clients

 Job coordinating

 Purchasing

 Employee management scheduling

Junior Estimator.

 Learned to scope the job with adjusters.

Krueger Bros. Builders June 1976 – April 1989

San Francisco, CA

Supervisor: Dave Krueger

Started as laborer which included learning

 Carpentry, framing, finish work and all phases of construction

 Remodeling of residential and small commercial buildings

 Worked my way up to field supervisor

 Duties included meetings with adjusters and clients

 Job coordinating

 Purchasing

 Employee management scheduling and scheduling of vehicle maintenance for all company vehicles

Education: Graduate of Westmoor High School

References: Available Upon Request

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