Customer Service Plant
Resume:
S. El Monte, California
**********@*****.***
CESAR A. ORTEGA
HIGHLIGHTS OF QUALIFICATIONS
1. Excellent communications skills
2. Bilingual: English/Spanish proficient
3. Highly motivated and hard working
4. Effective team player
5. Conscientious worker and acute learner
6. Versatile and adaptable to various work environments
7. Strong sense of duty and discipline
8. Computer keyboarding, 45 wpm
9. Microsoft Word
10. Microsoft Power Point
11. Microsoft Excel
12. Customer focused
13. Forklift Certified
WORK EXPERIENCE
November 2010-Present Road King Diesel, Alhambra, CA
Dispatcher
• Answering all incoming calls
• Dispatching mechanics to various breakdown locations in California; Los Angeles County, San Diego County, Riverside County, San Bernardino County, Orange County, San Fernando County, Santa Barbara County, Etc……
• Dispatching service mechanics
• Dispatching tow service drivers
• Following up on breakdown calls
• Updating clients on breakdowns
• Keeping an inventory of shop supplies and truck parts
• Maintaining the shop and office
• Charging clients after services rendered via checks or credit cards
• Keeping constant communication with mechanics and tow truck drivers
• Tracking drivers making sure they honor E.T.A.’s
• Computing every service call into the our system
• Constantly entering notes regarding service calls from the clients, mechanics, tow truck drivers, client’s drivers,
• Communicating with all dispatchers on any information at the beginning or end of any shift
• Starting $9.00
February 2010 – January 2011 DDS Legal Services, Los Angeles CA
Specials Driver
• Served as a driver/courier
• Picked up and delivered court documents and filed them for attorneys
• Filed court documents at various court locations in Los Angeles, Santa Monica, Beverly Hills, Glendale, Burbank, Pomona, Compton, East L.A., El Monte, Malibu,
• Served as a process server for attorneys and civilians
• Filed civil & criminal court cases both limited and unlimited
• Researched archive cases for attorneys
• Requested certified copies from various court houses on court cases
• Returned any and all filed court documents to attorneys
• Faxed or emailed certified copies of court cases to attorneys
• Filed criminal cases with the various Sheriff departments
• Advanced fees for court copies, or services for attorneys
• Kept constant communication with customer service and dispatchers regarding cases
• Updated attorneys with matters regarding their cases
• Starting $10.00
August 2007 - August 2008 Miller Distributing Group, Inc., Montebello, CA Purchasing Agent/Customer Service
• Served as key point of contact ensuring customer retention, satisfaction, and problem resolution
• Organized containers shipped overseas and insured that they were loaded and shipped in a timely manner
• Inputted pick slips for customers and sales representatives
• Prepared bill of ladings
• Tracked back orders
• Assisted in warehouse shipping and receiving
• Prepared Invoices
• Prepared purchase orders and inputted merchandise received
• Tracked inventory and backorders
• Requested and updated paperwork for every inventory item such as Allergen, Spec sheets, Nutritional sheets, Koshers, C.O.A.’s
• Assisted Sales Representatives with product pricing and quotations
• Starting $10.00 Ending $13.00
April 2005 - August 2007 Carpenter Co, Riverside, CA
Purchasing Agent/Tool Crib Attendant
• Purchased mechanical items and supplies for the maintenance department
• Assisted in the maintenance of the companies machinery
• Performed preventive maintenance on plant equipment
• Tracked inventory of all items, supplies and tools
• Negotiated machinery and products supplies
• Purchased machinery and products within the U.S. as well as Europe, Asia and Canada
• Created & tracked purchase orders
• Tracked any back orders
• Member of the emergency chemical spill unit
• Hazmat training
• Forklift Cert.
• Transported materials to & from the docks via forklift
• Maintained the mechanic shop
• Provided cleaning supplies to the various departments with in the plant
• Worked closely with the company’s accountant
• Transferred parts and supplies from my plant to a sister plant in different states and cities of the country
• Contracted services from outside contractors to come and perform services to the plant
• Checked out supplies tools and equipment to mechanics and any plant staff
• Assisted the fire department in case of fire emergencies
• Starting $10.00 Ending $11.75
February 2003 – November 2004 U-Haul, El Monte, CA
Customer Service
• Reviewed and prepared rental contracts for customers
• Installed hitches on customers vehicles
• Dispensed Propane
• Performed maintenance on company vehicles
• Stocked inventory
• Sold moving boxes, tools, wiring components, moving supplies, propane accessories, etc…..
• Attached/detached trailers and towing equipment from customer vehicles as well as company vehicles
• Maintained the shop as well as the store
• Cleaned and prepared all company equipment trucks, trailers, towing equipment, etc….
• Transferred company equipment from one sister location to another
• Drove all company trucks to and from different sister store locations
• Recovered stolen company equipment
• Tracked all company equipment
• Performed preventive maintenance on all company equipment
• Always made sure the customer had a great moving experience
• Starting $6.75 Ending $8.90
November 2001 – February 2003 Kmart, Covina, CA
Customer Service
• Loss prevention
• Electronic Dept.
• Sporting Good Dept.
• Do it yourself (D.I.Y) Dept.
• Automotive Dept.
• Garden Shop Dept.
• Assisted customers locating items
• Assisted customers to their vehicle upon items sold
• Stocked inventory constantly
• Cleaned any spills around the store
• Carried out purchases for customers with or with disabilities
• Arranged and rearranged store merchandise
• Mixed paint and assisted customers with any do it yourself projects
• Decorated the store for seasonal events
• Assisted customer and explained electronic installations and operations of electronic goods
• Watering of all the plant inventory
• Maintaining the cleanliness of the store
• Price checks, refunds, returns, etc……
• Answered phone calls
• Unloaded trucks full of merchandise
• Operated cash registers
• Always made sure the customer had a great shopping experience
• Starting $5.75 Ending $7.75
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