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Customer Service Administrative Assistant

Location:
Oakville, ON, L6M 4C7, Canada
Salary:
23000 - 30000/year
Posted:
November 27, 2012

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Resume:

RIM FARHAT

**** *********** **** ( Oakville, ON L6M 4C7 905-***-**** ( 647-

***-**** ( jupu5k@r.postjobfree.com

Objective: To secure employment in the field of Administrative Support,

Data Entry, Receptionist, Accounts Payable, Accounts Receivable & Customer

Service

PERSONALE QUALIFICATIONS

. Mature, Accurate, trustworthy, steady and reliable

. Quick learner, hardworking, detailed oriented, and able to handle

multitasking effectively in a fast paced environment

. Empathy (perceptive and sensitive to the feelings and attitudes of

others).

. Independent, self motivated and problem solver

. Highly organized, dedicated with a positive attitude

PROFESSIONAL QUALIFICATIONS

Communication Skills and Customer Service Skills

. Pleasantly greeting public in a friendly and professional manner ensuring

their satisfaction

. Answering phones, taking accurate messages and directing inquires to

appropriate department

. Computer skills ( Word, Excel, PowerPoint, Outlook, Internet Browser

and Accounting Software)

Office, Organizational and Time Management Skills

. Performing filling, record keeping, handling confidential matters and

able to accurately enter data by utilizing variety of computer

applications to enter and retrieve information

. Drafting correspondences and documents with efficient keyboarding speed

and accuracy

. Ability to proofread and interpret words and numbers.

. Receiving and distributing mail, managing telephones and responding to

verbal and written inquiries

. Manage Accounts Receivable, taking orders Accurately, answering customer

inquiries, invoice clients, create credit notes, prepare reports, store,

update and retrieve financial data using accounting software (SAP- Simply

Accounting- Quick Books -Business vision)

. Manage Accounts Payable, conduct Banking, bank reconciliation

. Manage and run inventory repots

. Ensuring maintenance of inventory levels through stock analysis to ensure

production quotas are continually met

. Set up and work with Canadian payroll, produce and print payroll cheques

and create payroll reports

RELEVANT EMPLOYMENT EXPERIENCE

Halton Multicultural Council - Oakville Receptionist -Front Desk Sep to

Dec 2011

Volunteer

Responsibilities:

. Handled all incoming and outgoing phone calls

. Greeted clients and directed them to the right person

. Helped clients fill their application forms

. Worked as an Arabic Interpreter

. Managed equipments and supplies

. Performed administrative tasks such as faxing, filing, photocopying,

mailing

. Updated bulletin board

Phoenicia Products (Ontario) Inc. - Oakville Customer Service -

Order Desk March to Jun 2011

Responsibilities:

. Answered and assisted customers with billing issues, pricing, and

general inquiries

. Processed incoming customer orders Using SAP Application - Accounts

Receivable

. Tracked shipments and ensured client satisfaction

. Invoiced customers and created credit notes

. Liaised with sales team and provided support when required

. Provided Back-up receptionist support

. Performed general office duties and administrative tasks such as

Proofreading, faxing, photocopying and filing

Green World Food Express Inc -Oakville Customer Service and

Office Clerk March to Sep 2010

Responsibilities:

. Called customers regarding overdue invoices And maintained Collection

call list

. Answered and assisted customers with billing issues, pricing, and

general inquiries

. Processed incoming customer orders Using Business vision - Accounts

Receivable

. Tracked shipments and ensured client satisfaction

. Invoiced customers and created credit notes and prepared Financial

Reports

. Liaised with sales team and provided support when required

. Performed general office duties and administrative tasks such as

faxing, photocopying and filing

Oakville Transit, Town of Oakville- Oakville Office Clerk- Volunteer

Nov to Dec 2009

Responsibilities:

. Performed Filling and general office duties

. Entered Data into Excel sheets

Safa Hygienic Products-Damascus, Syria 1991-2001

Office Assistant - Manufacturing Company

Responsibilities:

. Prepared and formatted documents

. Drafted correspondences and documents with efficient keyboarding speed

and accuracy

. Performed filling, record keeping, data compiling, handled confidential

matters and accurately entered data by utilizing variety of computer

applications to enter and retrieve information.

. Received and distributed mail, managed telephones and responded to verbal

and written inquiries.

. Performed monthly accounts, prepared financial reports and maintaining

and ensured data was accurately entered into Excel spread sheet and

Accounting Software

. Oversaw all paper work vital to the administration such as meeting

requirements and travel needs

. maintained inventory levels through stock analysis to ensure production

quotas are continually met

EDUCATION & PROFESSIONAL DEVELOPMENT

Cash register training Workshop 2012

Accounting Software 1 - Quick Tax & Simply Accounting - QuickBooks

Certificate

Sheridan College - Oakville 2012

Accounting 1 - Bookkeeping Certificate

Sheridan College - Trafalgar Campus -Oakville 2011

Office Administrative Assistant certificate

Sheridan College - Trafalgar Campus, Oakville 2011

On Track Program - Classroom Training for Workers

Halton Region, Burlington 2010

WHIMS Certificate - Emergency First Aid and CPR

Bachelor of Arts -English Literature

Damascus University - Damascus, Syria

REFERENCES AVAILABLE UPON REQUEST



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