LUKE KOZELICHKI
**** ******** ******, **** *****, Texas 76107
*****@*******.***
~ Account Executive ~ Account Manager ~ Operations Manager ~
Dedicated, innovative, and results-focused sales professional with progressive years of experience in driving revenue growth through excellent new business development and account management
skills. Possess excellent ability to develop and maintain relationships across all organizational levels through application of superior communication skills coupled with strategic and tactical
account planning and consultative selling proficiency. Creative thinker who is recognized for high ethical standards and pioneering vision to build highly effective cross-functional teams.
CAREER-RELATED SKILLS
Account and Relationship Management
Strategic Business Planning
Customer Service and Satisfaction
Prospecting, Networking, and Presentation Skills
Contract Negotiation
Analytical Problem Solving Skills
New Business Development and Retention
Sales and Marketing
Leadership, Training, and Development
Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), FrontPage, Siebel Sales
PROFESSIONAL EXPERIENCE
GENERAL ELECTRIC CAPITAL CORPORATION ~ Irving, TX
Quality Team Leader, Operations 2011
- Applied best management practices in supervising a team of six pre-auditors to ensure corporate compliance, accuracy, and overachievement of service level agreements of the commercial
finance; as well as in administering business departmental metrics and performance drivers
- Prepared and presented legal negotiated documents for IT lease customers
- Guaranteed legal and credit compliance through completion of comprehensive audits of the executed lease document packages
- Generated funds for third-party vendors through proper organization of wire transactions, UCCs submission, and volume reporting compilation
- Provided assistance to the Booking Team in accurately documenting the economics and structure of the transaction
- Assumed full responsibility in handling a total of 15 portfolios
Career Highlight:
- Received GE-Chairman Award for exceeding annual business growth and profitability
EAN HOLDINGS ~ Dallas, TX
Branch Manager, ENTERPRISE RENT-A-CAR 2006 ~ 2011
- Leveraged skills in fostering a culture that ensures customer satisfaction and employee development, while maintaining constant growth and profitability
- Delivered exemplary training to sales and service culture by leading-by-example, developing best practices, creating behaviors, and providing feedback through branch observation
- Organized and performed sales calls with key existing corporate accounts, decision makers with new target accounts, as well as insurance agents and claims adjusters
- Conducted interviews and handled employee referrals in the recruitment process for new branch staff
- Ensured on-time payment of receivables through close collaboration with business managers and controllers of key accounts
- Ensured accuracy of third-party billing statements through proper execution of accounting journal entries
- Completed wide-ranging analysis on monthly financial statements to maximize revenue potential and guarantee completeness of cost control measures
- Participated in various community affairs to increase brand visibility and enhance new and existing business opportunities
Career Highlights:
- Made major contributions in boosting sales during 6 out of first 7 months as a trainee
- Obtained top 50% ranking for 12 out of first 13 months on the overall performance matrix
- Displayed unsurpassed leadership and guidance to branch sales team in recording ancillary sales figures in back to back months
- Coached and mentored 5 management trainees to management rank promotions
City Operations Manager, NATIONAL/ALAMO CAR RENTAL 2009 ~ 2010
- Oversaw the entire daily activities of a full-service branch office, including operations, product sales, customer service, fleet management, and company assets security
- Proficiently handled $75M worth of company assets, 100 employees, and a third-party vendor
- Delivered outstanding coaching, guidance, and staff motivation to support the sales and service culture
- Assigned daily operational tasks, such as fleet management plans, resolution of customer-related concerns, and departmental assignments to assistant managers and branch personnel
- Organized and facilitated department head meetings to ensure processes and protocols are in place; the efforts boosted customer satisfaction, captured new revenue streams, identified areas
of opportunity, and developed solutions
Career Highlights:
- Spearheaded team in producing $4M monthly revenue with profits approaching $1.7M at National/Alamo Dallas Fort Worth Airport
- Rendered exemplary service, which resulted to attainment of various promotions
RADIO DISNEY / ABC RADIO ~ Arlington, TX
Assistant Promotions Director 2005 ~ 2006
- Applied superior interpersonal skills in interfacing with the Events Team in planning marketing and promotional strategies to strengthen customer awareness
- Actively engaged in location, transportation, and presentation arrangements of promotional events
- Worked collaboratively with clients and radio listeners in executing on-site events
BEST BUY ~ Arlington, TX
Customer Service / Financial Expert 2005 ~ 2006
- Performed well in presenting the features and benefits of applying for a Best Buy Credit Card
- Handled overall functions of the customer service desk, including answering incoming phone calls, settling customer service issues, and providing assistance to warranty claim customers
- Engaged in consistently leading store in credit card application enrollments on a monthly basis
EDUCATION
Bachelor of Arts in Business Administration, Major in Marketing ~ 2006
UNIVERSITY OF TEXAS AT ARLINGTON ~ Arlington, TX
PROFESSIONAL TRAINING
Sales Training Courses ~ EAN Holdings
Inside Sales Training
Outside Sales Training
PROFESSIONAL AFFILIATIONS
American Marketing Association (AMA)
Alpha Kappa Lambda Social Fraternity