Sales Customer Service
Resume:
LINDA S. ZAHNEN
Volo, Illinois 60020
*******@*****.***
SUMMARY
Field Sales Representative/Customer Service Representative with extensive experience within the Pharmaceutical Industry. Experienced in launching a new product. Unique ability to bond quickly with key customers and leverage relationships to their fullest potential. Ability to take data and translate it into real world sales results. Strong time management, communication and organizational abilities, positive attitude and ability to set and achieve multiple goals on a daily basis.
PROFESSIONAL EXPERIENCE
SCHOOL BUS DRIVER
Round Lake School District February 2011 to Present
Round Lake, Illinois
Durham School Services
Lake Villa, Illinois
August 2010 to February 2011
Perfect attendance record.
Zero accidents.
Daily DOT safety check to ensure vehicle is in safe driving condition.
PROFESSIONAL SALES REPRESENTATIVE
Takeda Pharmaceuticals North America
Deerfield, Illinois
Professional Sales Representative 2006 to 2010
Promoted multiple products and distributed product samples and marketing literature to 100+ Physicians and other Healthcare Professionals in the Northwest Territory.
Sold the following products: Rozerem (sleep aid), Provigil (for excessive sleepiness) and Uloric (gout).
Participated in successful launch of Uloric.
Exceeded goal attainment in 2009 for Rozerem.
Conducted 100+ lunch appointments in 2010 with targeted physicians which provided additional time with key customers to educate and provide valuable information which increased sales.
Ranked top 10 out of 26 Sales Representatives for sales in the Region by attaining continuing changing goals.
Coordinated accounts for new and existing healthcare professionals in Internal Medicine, Primary Care, Family Medicine and Specialists (Rheumatology, Neurology, Cardiology, Nephrology, Pulmonology).
Represented Rozerem at National Sleep Conference.
Completed highest amount of speakers programs (12 in 2009) in entire district.
Reviewed weekly reports showing data results of sales which expedited the prioritizing of healthcare professionals of which to contact.
Presented various topics to district at POA meetings.
Received multiple Commitment Awards for outstanding leadership, volunteer work and working with team on various projects.
Sample Accountability Coordinator, Lincolnshire, IL 2001 to 2006
Teamed with 500 Sales Representatives to reconcile sample variances and ensure understanding of PDMA
Compliance and regulations on a monthly basis.
Coordinated with District Managers on monthly reconciliations, providing reports of variance
status on a monthly basis, process orders, process transfer requests and contacting vendor when
issues developed with variances.
Developed Certification tests and PowerPoint presentation for the purposes of training District Managers on Sample Accountability rules and regulations along with PDMA guidelines.
Completed multiple field rides with sales representatives and attended disease state training classes for
furthering professional sales skills.
Trained and certified 40 new Sales Representatives on Sample Accountability which included a 4 hour presentation and test.
Winner of Takeda Circle Award for successful launch of Blister Pack Product.
Customer Service Representative, Lincolnshire, IL 2000 to 2001
Provided customer service by answering calls, processing orders, and researching wholesaler discrepancies.
Facilitated entering orders, returning authorization requests, and creating debit and credits.
Assisted Takeda Sales Representatives and reported weekly sales data to key Takeda personnel.
Collaborated with the Regulatory and Auditing department on a large scale project for tracing
documents, photocopying large clinical studies and entering information into spreadsheets.
MEDICAL AND NUTRITIONAL NATIONAL ACCOUNT ASSISTANT
Ross Products Division
Vernon Hills, Illinois 1995 to 2000
Assisted the Medical/Nutritional, National Accounts Manager in the implementation of administrative
activities and relationships with sales team members, long-term health care providers, medical retailers
and corporations.
Provided business services by instituting administrative systems, procedures, and policies in
addition to monitoring projects.
Coordinated and prepared reports, renewed and revised contracts, contributed to the overall
success of the sales team.
PHARMACEUTICAL REBATE SPECIALIST
Abbott Laboratories
Abbott Park, Illinois 1986 to 1995
Processed pharmaceutical orders received from national wholesalers and laboratories. Instrumental in
building and retaining a large customer base; upgraded the company’s specialized computer system with new software; and contributed toward procedure revisions.
EDUCATION
BS in Communicative Disorders, Northern Illinois University, DeKalb, IL
Associates Degree in Psychology, College of Lake County, Grayslake, IL
VOLUNTEERING
Big Hollow Primary School 2010 to Present
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