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Customer Service Manager

Location:
Toronto, ON, M6H 1J9, Canada
Salary:
30000
Posted:
August 24, 2012

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Resume:

________________________________________________________________

BESSIE KARIKAS

** ********* ******, *******, ** M6H 1J9 Tel. 647-***-**** Email: jufhfn@r.postjobfree.com LinkedIn: http://ca.linkedin.com/pub/bessie-karikas/45/b65/8b5 ____________________________________________________________________________________________

COVER LETTER

TO THE HIRING MANAGER:

I am writing to apply for the position that you currently have available in your organization.

I possess a strong academic and professional background in Sales and Marketing specializing in the print and design industry. The combination of my qualifications, work experience and passion for the customer service industry would make me a valuable asset to your firm.

After the completion of my academic training in Sales & Marketing from Seneca College, I started my career as an Account Sales and Marketing & Advertising Manager for Promotion Gifts with Synergy Marketing Consultants Inc. I specialized in designing companies’ logos and applying the companies’ information onto various products like writing instruments, USBs, Apparel, Mugs, etc. My responsibilities also include overseeing clients’ projects and building a database of clients and promoting BK Marketing’s products and services to new and existing clients and business owners.

The experience I have gained whilst working with Synergy Marketing Consultants Inc. has been invaluable to my career in customer service and marketing. My workload is challenging and varied and includes strong negotiation skills, the ability to close sales, and provide product information. This role allowed me to develop my research, analytical and problem-solving skills as well as my knowledge of the increasing sales. I have been able to practice and develop my leadership skills as I am often called upon to monitor the new trainees.

It has also given me the opportunity to work autonomously on more complex files, where I was able to foster successful working relationships with colleagues and clients. In addition to increasing my understanding of resolving high escalations that business owners had, the experience reinforced my dedication to providing professional and equitable customer service satisfaction for all.

I am now eager to apply all I have learned in an innovative and growing organization that values initiative and hard work. I have enclosed my resume and I look forward to being able to discuss the position with you further at an interview.

SINCERELY, BESSIE KARIKAS

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BESSIE KARIKAS

30 Hepbourne Street, Toronto, ON M6H 1J9 Tel. 647-***-**** Email: jufhfn@r.postjobfree.com LinkedIn: http://ca.linkedin.com/pub/bessie-karikas/45/b65/8b5

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Sales & Marketing/Customer Service Specialist

Strategic Business Direction – Customer Client Relationship – Leadership & Development

Experienced Account Manager & Customer Service Professional with excellent business administration skills and client-customer relation skills seeking a position where a working knowledge of promoting various products and services as well as developing successful marketing strategies will be utilized and expanded. Bring experience working with print and digital industry in the following select areas:

Design Company Logos Manage Business Accounts Develop Marketing Strategies Build a database of clients

Marketing Optimization Problem-Solving Skills Critical Thinking Skills Print & Digital Advertising

Print Production Strong Negotiation Skills Strategic Planning Customer Service

“I highly recommend Bessie Karikas to any prospective business owner who is looking for excellent customer service and who has the ability to provide you with products and strategic marketing to target your customers as per your requirements and ensure customer satisfaction in the shortest amount of time and who is able to give his 100% when satisfying a business owner like me who needs fast results-J. Thibodaux, Current Customer

TECHNICAL SKILLS

CAREER DEVELOPMENT

SYNERGY MARKETING CONSULTANTS INC. 2002-CURRENT

Account Sales/Marketing & Advertising Manager-Promotion Gifts

Synergy Marketing Consultants Inc. is a privately owned business that provides print and digital promotional materials including personalized pens, apparel, USB Drives, Show Displays, and other related items to business owners. Synergy Marketing Consultants Inc. designs companies’ logos and marketing strategies to meet the requirements of the business owner.

Project Liaison for all phases’ -from design, production, construction, show services, delivery, and recap. Develop Best Practices -assist with development and implementation of best practices including design estimate requests to define scope of a project, quoting and estimating for seamless handoff to the project manager and then to vendors, artwork proofing processes and color matching processes, and final quality check standards for vendors. Ensured accuracy of scope, design, and timeliness by 100%. Create portfolio of different client accounts and monitor all the ongoing activities related to them Review the progress of the client’s advertisement projects Conduct meetings with the clients as well as informing them about the current work status of their ad projects and the respective accounts details Use the set industry network to generate revenue for the clients’ accounts and advising clients about appropriate steps to enhance their business network Monitor consistently the work performance by subordinate account executives and ensuring that they achieve their assigned targets Maintain and Nurture business relationships with existing clients Work with key accounts to discover experiential marketing strategies, directives and goals. Determine key criteria for display design, implementation, and budget requirements. Ensure client satisfaction with products and services strengthening long-term relationship and loyalty.

MS WORD

MS POWER POINT

PUBLISHER

MS EXCEL

MS OUTLOOK

PHOTOSHOP

PHOTOPSHOP & ILLUSTRATOR

ADOBE ACROBAT

COREL DRAW

Major Clients: Microsoft, Boeing, Honda, Coca Cola, Allergan

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BESSIE KARIKAS

30 Hepbourne Street, Toronto, ON M6H 1J9 Tel. 647-***-**** Email: jufhfn@r.postjobfree.com LinkedIn: http://ca.linkedin.com/pub/bessie-karikas/45/b65/8b5

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Diploma-Business, Sales & Marketing

Seneca College of Applies Arts & Technology



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