Administrative Assistant Customer Service

ANA RAPOSO

*** ********** ****** ****: 416-***-****

Toronto, Ontario Cell: 416-***-****

M6E 4B6 Email: *******@******.***

OBJECTIVE: To fully utilize my skills and experiences in an organization that makes a difference in people’s lives

KEY COMPETENCIES

• Office Administration • Organizational Skills • Costumer Services Skills

• New Hire Assistance & Training • Event Coordinator • Analytical Skills

• Detailed Oriented • Research skills • Project Management Skills

RELEVANT EXPERIENCE

Event Consultant 2012 - present

Events by Ana

• Owner and Consultant of an Events Planning Company

• Organize all types of events from start to finish on time and on budget

• Host at corporate, fundraisers and community events

Executive Assistant/Project Support/Events Coordinator 2006 - 2012

Hewlett Packard Canada

• Support the Senior Vice President of Global Client Delivery Services & Shared Services

• Schedule meetings, travel arrangements, take minutes, manage legal contracts system

• Create vendor purchase orders and processing invoices

• Asset Management, Share Point data maintenance and approvals using SAP and HP Systems

• Charity & Employee Social Events Coordinator

Marketing Assistant

Hewlett Packard Canada

• Created a media contact list by seeking contact information on Editors

• Consolidated the company database and insured that all the appropriate contact details were available and current to create a master sales contact database using Excel and ACT

• Scanned Sales Contracts and filed into Marketing Sales Drive and filing system

• Assisted in packaging of Marketing collateral for Trade Show

Administrative Assistant/Events Coordinator (Temp Position) 2006

The Michener Institute of Applied Health Sciences University

• Assisting HR Management Team with various educational events; scheduling and planning

• New Hire Assistance; business cards, ordering office supplies and welcome events

• Schedule outside vendors and educators for various staff/faculty educational workshops

Administrative Assistant 2000 - 2005

SAP Canada Inc.

• Assisting the Director of Solution Support and the Solution Consulting Department

• Training and communication: educating departmental employees on SAP software,

company policy and procedures

• Organizational skills: Responsible for retrieving and maintaining reports from client

database, and for all departmental purchasing and inventory

• Business Process and work flow: Request for Proposals

• Detailed Oriented: travel and accommodations for department for offsite and FKO meetings

• Scheduling meetings, special events, and catering to client meetings

Office Administrator/Leasing Agent 1998 – 2000

NorthWest Realty & Vantage Estates

• Demonstrated presentation skills; present research reports to the Company

Executives at weekly leasing meetings.

• Communication: Assist President in composing letters.

• Confidential data management: manager of the corporate confidential filing system.

• Market Research on real estate trends through telephone and internet search engines.

• Office Management: responsible for maintaining office supplies and office equipment purchases.

• Organize and coordinate extensive travel schedules.

• Leased multi-residential units in Forest Hill, Toronto and Mississauga areas.

Executive Assistant 1998

The Martland Group (Div. of Maclaren McCann)

• Data Research and detail orientation: conducted research, compiled data, and prepared client reports.

• Basic Accounting: managed and performed the departmental accounting, invoicing, and

calculations of the Executive’s weekly expenses.

• Oversaw and coordinated office administrative duties.

• Prepared and organized client meetings, conferences, and travel arrangements.

Marketing Administrative Assistant 1997 - 1998

Sanga Canada Inc.

• Customized company marketing collateral and courier out to potential clients.

• Customer service orientation; greeted clients and answered all telephone inquiries.

• Arranged transportation and travel for executives.

• Purchased all office supplies.

EDUCATION & TRAINING

Toastmasters 2011-2012

• Public Speaking Course

Computer Training 1998-2011

• Microsoft Office Suite

• Microsoft Office Suite XP

• SAP systems: CRM, BW, T&E Management, Purchasing, HR and CATSxt

Humber College of Applied Arts and Technology 1989-1991

• Diploma in Law & Security Administration

COMMUNITY INVOLVEMENT

Catholic Women’s League of Canada – President, St. John Bosco Council 2011 – present

I lead a committee of woman that support our community in developing spiritual growth,

and work on fundraising for local Toronto charities.

SJB Youth Group – Youth Coordinator 2011 – present

I lead a youth group for teenagers and assist them in their spiritual and emotional development.

I spent 7 months preparing and planning for this ministry and hope to enrich the youth in my community.

United Way – Hewlett Packard Campaign Site Leader 2007 – 2011

I have been a Campaign Lead at HP for the United Way during the past four years.

I come up with the fundraising events, and network with local organizations to help raise money. I have had great success running the campaigns, coordinating volunteers, raising money and bringing morale up during

the events.

Roots of Empathy – Parent Guide 2003 – 2004

Visited a local Toronto public school classroom were students observed me and my baby.

The students observed my loving relationship and became in-tuned with feelings of empathy.

Distress Centre of Toronto – Phone Line Counsellor 1998 – 1999

I provided emotional support, crisis intervention and suicide prevention to those who

called the distress centre line. When necessary I provided emergency help to distressed callers.

Big Sisters of Toronto – Big Sister Mentor 1996 – 1998

I was a big sister to an 11 year old girl. The match program lasted 2 years.

I supported her emotionally as she dealt with many struggles at home.

Ministry of Probation Services – Juvenile Justice Volunteer Program 1990 – 1993

Mentored and supervised young offenders during community service hours.

We had round table discussions after each session. I assisted the Finch court office during the young offender interview process.

TECHNOLOGY

| MS Office Suite - Word, Excel, Access, PowerPoint, Outlook | SAP – HR, SCM, CATSxT |

Share Point| HP Smart Tools|

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