computer Engineer / support tech

Steven Carroll, MCP, MCSE

**************@****.***

*******@*****.***

843-***-****- home

843-***-****-cell

Objective To secure a position as a Computer/Network Technician or Customer Service Tech; working for a company with growth Potential in an area which best utilizes my experience and analytical skills.

Certifications Microsoft Certified Professional, February 2001

Microsoft Certified Systems Engineer, February 2001

A+ certified march 1998

Computer Skills Network administration, Novell Netware, all Windows 9x, Windows 2000

Windows NT and Windows XP, Vista, Windows Active Directory and All Cisco Servers

Routers and switches Catalyst 3600, 4500 6500/ 24-65 port series also, all Novell Netware network software. Experience with Linux Operating System customization to meet demanding end-user and developer requirements.

February 2002 - Beta Tech US-SC-North Charleston, South Carolina

Certification - Network Administrator Course

August 1990 Trident Technical College US-SC Charleston, South Carolina

Certification - Computerized Construction Estimating/C.A.D.

August 1986 - American Business Institute US-New York, New York

Certification - IBM Applications for Office Use

November 1982 - Career Advancement Program US-New York, New York

Certification - Office Computer Systems

February 1979 - La Guardia Community College US-Queens, New York

Associate Degree

Work Experience

Field Solutions LLC

January/09- present

CE needed to provide onsite support after the night of the POS installation. Perform a walk through with the Taco Bell store manager upon arrival and complete a Checklist with the contact confirming everything is in working order. Repair and address any service issues with the new POS 7403 equipment installed. Taco Bell has signed up for maintenance so if you do not have parts available you would have to be able to open a P1 service ticket and get issue resolved quickly.

Worked with team on a long term project

Upgrading all branches of Sun Trust banks. Refresh project

The clients, Server, UPS, Cisco Switches and HP work stations. Networking was also Required. AS team LEAD I was responsible for the teams' actions assuring the installs are successful.

Adecco Engineering & Technical

01/08-11/09

Worked at various hospitals in Charleston areas

Perform hardware updates on medical equipment using standard hand tools

Perform software updates of medical devices using various Cardinal Health Alaris Products proprietary software applications. Perform electrical safety tests on medical devices using an electrical safety analyzer. Record results manually. Perform functional tests on medical devices using Cardinal Health Alaris Products proprietary software application. Record results manually as well as input the results into software application.

Use a bar code scanner to input and manipulate data in to a Microsoft Excel spreadsheet.

Assemble transport poles using standard hand tools.

The Computer Merchants

June 2001 – 12/08

Independent Contractor

Setup network system for the College of Charleston and Charleston County School district North Charleston, South Carolina

Lead network Tech - Responsible for designing and implementing an entire Network for Charleston County School network and network security engineer. Analyze and define highly specialized security requirements for networks and computer systems, which include LANs, WANs mainframes, workstations, and personal computers. Responsible for installs and upgrades for desktops and laptops including hardware, software, imaging and technical support, insert apps from Novell tree to integration and implementation of the computer system and security solutions. Responsible for integration and implementation of the computer system and security solutions. Experience with LAN/WAN infrastructure including switches, routers, firewalls, and VPN devices. And Microsoft OS and technologies to include Microsoft AD/Exchange/domain services (e.g. DNS, WINS, DHCP). Information Technology Systems. Also trained teaching staff in desktop editing and use of Windows XP and using map drive.

LSA Real Estate Appraisers

February 2000- November 2007

Tech Support- Installed and serviced all desktops for Real estate appraisal company Provided technical support and training to all Appraisers users, (6) diagnoses and resolves connectivity problems, and monitors system security, backup, and virus protection. Evaluates, recommends, and implements network software and hardware, and assists in the Installation of all software i.e.: ala mode and wintotal. Test and evaluate software and for reliability and functionality

July 1998 - March 2000

Systems Operations Solutions - Raleigh, North Carolina

Computer Engineer - Service all NCR retail work stations, 7052, 4129, POS terminal and all other

hardware including,

Scanners, printers, keyboards, registers and displays. Configured IBM OS6 software.

May 1997 - April 1998

Advanced Digital Systems Charleston, South Carolina

Computer Systems Coordinator - Set-up network for the entire firm. Responsible

For designing, installing and maintaining Novell Network for a 25 client system.

Provided training for users of system and any related software. Software installs and upgrades as well as backups for Files. Performed maintenance, monitoring and upgrades of server supported a 24x7 LAN and all associated applications. Troubleshoot, upgrade, existing operational environment consisting of workstations running Novell 4.x and 5.x

December 1993 - April 1997

Transaction Technology Corporation Greenville, South Carolina

Customer Service Engineer - Repaired and installed

Pos computerized cash registers and displays in all retail accounts also installed systems in new start-up locations. Also Upgraded desktops and servers. Ran coaxial cable lines and new fiber optic lines. Use a bar code scanner to input and manipulate data in to a Microsoft Excel spreadsheet. Assemble transport poles using standard hand tools.

LSA Real Estate Appraisers

February 2000- November 2007

Tech Support- Installed and serviced all desktops for Real estate appraisal company Provided technical support and training to all Appraisers users, (6) diagnoses and resolves connectivity problems, and monitors system security, backup, and virus protection. Evaluates, recommends, and implements network software and hardware;

Assists in the Installation of all software i.e.: ala mode and wintotal. Test and evaluate

Software and for reliability and functionality.

Contact this candidate