Administrative Assistant Customer Service

Jenise Francis

***** ****** **** *****

Fort Worth, TX 76131

Cell 817-***-****

*************@***.***

OBJECTIVE - An Administrative Assistant position in a company where my

administrative and organizational skills would be needed.

TECHNICAL SKILLS

SAP CSRTools (ID Creation)

PeopleSoft 8.0 Lotus Notes

PeopleSoft 7.5 Skillful in WordPerfect

Access (for ID Creation) Shorthand

Sybase – Telnet (for Arbor ID Creation) Dictaphone

Remedy (ID Creation and Ticket Resolution) Proficient in the Microsoft Office Suite (Word,

Excel, PowerPoint)

WORK EXPERIENCE

Rinker Materials / Labor Finders May, 2012 – July 2012

Roanoke, TX

Administrative Assistant / Temporary

Back up in Dispatch Office

Daily maintenance of Ticket Log

Extensive filing

Receptionist Duties

OneSource Communications / Office Team November 2011 - May 2012

Ft. Worth, TX

Administrative Assistant

Responsible for Corporate Office and Executive phone support

Documented detailed step by step instructions of procedure for Copyright and

SPAM notifications

Maintained daily Copyright Infringement and SPAM notifications

Transferred account from Office Depot to CompuData Products Inc after

negotiating lower rates on office supplies

Placed office supply orders for all departments and maintained acceptable inventory

levels

Served as primary interface with Vending machine supplier

Extensive Filing

Miscellaneous Administrative duties

Jenise Francis

Range Resources 2009 - 2011

Ft. Worth, TX

Receptionist

Managed Paid Time Off for all employees

Updated / Maintained Employee Vehicle Insurance through Excel Spreadsheet

and SAMBA Fleet Watch

Mail Distribution

All Front Desk duties and responsibilities

Rinker Hydro Conduit 2005 - 2009

Roanoke, TX

Administrative Assistant

Maintain and Verify all freight cost for pipe shipments

Posting and packing freight tickets in SAP to Hauler Pay Report

Returns

Assist drivers with mileage, weight adjustments, ticket location

Freight invoice verifications

Verify accuracy of Schedule Agreements

Invoicing of Schedule Agreements

Credit Coordination

Receptionist Duties

Corning Cable Systems June 2004 - April 2005

Keller, TX

Administrative Assistant

Support Molding Procurement Engineers

Purchase orders through APSEC systems

Verizon 1997 - 2003

Grapevine / Irving, TX

Specialist – Account Processing

Brought current a five-month backlog of invoices for three business units

Trained and supervised employees to enter invoices, research record of account, insure

proper coding, submission; filing and account follow up of approximately 1,200 invoices

totaling $4 million per month

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Jenise Francis

Specialist – Computer Operations

Maintained multiple databases for 18,000+ User ID’s and Passwords for employees of

Verizon and Verizon Phonemarts

Trained employees to the position of ID Management

Trained and transitioned responsibilities to the Norfolk, VA ID Management Team, while

still supporting some aspects of ID Management in the new position of Specialist –

Account Processing

Administrative Specialist - GTE Internetworking

Provided Executive support to 6 IT Managers, 8 Section Managers, including travel

arrangements, calendar maintenance, call screening, etc. Administrative support for

approximately 100+ employees and consultants

Log, code, track purchase order requisitions and invoices within IT Department

Process all new hire (FTE and Consultant) Paperwork

Maintained building access, user ID, phone requests, including scheduling, set up,

connections, and trouble shooting

Expense reports, employee payroll distribution, maintenance and conference schedules

for managers, all pager requests for IT Department, vacation/sick time tracking, TMCS for

IT Department, ordering office supplies, switchboard relief (as requested) and all support

and administrative duties

Auto Wax Company, Inc. 1990 - 1996

Dallas, TX

Administrative Assistant / Customer Service Representative / Receptionist

Administrative Assistant to Vice President of the Clay Magic Division

Creation and Maintenance of all Price Sheets, MSDS, Company Newsletters

Customer Service responsibilities

All Receptionist responsibilities

EDUCATION /CERTIFICATIONS

Bradford School of Business - Executive Secretarial Degree

Certified Insurance Agent License 2004

All references are provided upon request

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