Customer Service Administrative Assistant

Alexis Goines

Phone: 302-***-****

Email: ***********@****.***

*** **** ***** **** *

Clarksville, TN 37040

Skills/Attributes

Team player

Willing and capable to learn and perform efficiently

Proficient written and oral communication

Problem solving skills

Positions Held

Sept 2008 - Present, Licensed Insurance Representative

State Farm

Responsibilities Include: Greeting customers and answering phones to service and sell insurance products. Must remain current on changes or updates within the industry. Daily tasks include mail distribution, use of Microsoft programs (Outlook, Word & Excel), filing and faxing, payment processing, completion of bank deposit, tracking and ordering office supplied as needed. Customer service including, but not limited to problem solving and resolution. Primary tasks include, managing accounts, quoting and binding coverage, submitting changes, check and balance system for changes submitted, processing claims and recording statements.

Sept 2007 - June 2008, Branch Office Administrator

Edward Jones

Responsibilities Include: Administrative duties such as answering phones, greeting customers, distributing incoming mail, filing, procurement and inventory tracking of office supplies, marketing appointment preparation and follow-up. Customer service responsibilities included, but were not limited to account maintenance, performing authorized trades, obtaining and entering customer information/documents when needed.

Sept 2005 - Sept 2008, Administrative Assistant/Customer Service

ASDI, Inc.

Responsibilities Include: Basic administrative duties such as answering front door, greeting clients and answering phones and assisting human resources with general office tasks (i.e. office memos, filing, faxing, etc...). Customer service responsibilities included opening and maintaining accounts, typing proposals and quoting, sending client letters, sales tracking through Microsoft database, pricing and procuring new products for inventory.

Education

1999-2003 John Dickinson High School, Diploma received

2004-2008 Delaware Technical & Community College, Business Administration

2008-2009 Columbia College, General Studies, Associate's Degree received

2009-2011 Columbia College, Human Services, Associate's Degree received

2009- Present Columbia College, Major: Human Services & Minor: Business Admin, Bachelor's Program

Licenses and Certifications

Licensed insurance producer in MO and TN for Property/Casualty and Life/Health

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