Customer Service Manager
Resume:
Meredith Clay
***A Mockingbird Lane
Lockhart, TX 78644
************@*****.***
QUALIFICATIONS:
• Ability to maintain a good work environment for a staff of thirteen or more
• Work well without supervision
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
12/10- Present Texas State University San Marcos, TX
Administrative Assistant II (System Project Staff) Registrar
• Learned/ Executed/Entered data for Banner
• Managed multi-lined phones
• Process Student Records
• Handles various bookkeeping duties
• Register new freshman for Fall 2011
09/08-10/10 Neiman Marcus San Marcos, TX
Department Manager
• Perform extensive customer relation; strive to maintain customer service
• Set and achieve goals
• Store opening and closing procedures
• Ordering merchandise, process merchandise, and display merchandise
• Interview and hire future team members
09/05-09/08 Neiman Marcus San Marcos, TX
Customer Service Lead
• Managed office documentation
• Entering and monitoring inventory into computer system
• Answered multi-line telephone, routed calls, and took accurate messages
• Performed faxing , photocopying and filing duties
• Trained new hires
• Assisted supervisor by overseeing the entire customer service office
• Handling of Cash and Credit Cards
09/02-08-05 Villeroy and Boch San Marcos, TX
Assistant Manager
• Implemented ordering and checking in of freight
• Store opening and closing procedures
• Hiring and termination of associates
• Audited Registers
• Maintained office organized and sanitized
• Maintain quantity and quality of product by doing annual store inventories
EDUCATION:
August 2007 BAAS Texas State University San Marcos, TX
December 1999 High School Diploma Lockhart High School Lockhart, TX
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